Acronis Cyber Protect Cloud Room for Improvement

IT
Group CIO at a construction company with 10,001+ employees

The shortcomings in the solution can be overcome if the product improves in the area of completion time so that the restoration process does not take much time. In general, think that the completion time should be improved in relation to the data so that less time is needed to restore the data.

The product already has some security features present in the solution, and I expect them to be made a part of the package offered by Acronis Cyber Protect Cloud, for which the prices may be increased, and they should not be just given as an add-on option for a user to choose. Either the product should be secured and protected, or it should be protected.

From an improvement perspective, I feel that it would be better if the security features were offered as an inbuilt feature in the product and not as a part of an add-on offered with licenses.

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NK
Associate Engineer at Freelance

Acronis may claim it's due to security reasons, but I believe there should be an option to delete specific files from old backups stored on the Acronis Cloud. Currently, there is no such feature, and I strongly feel the need for a deletion option for erroneous backups.

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DN
Presales Solutions Architect at Freelance

The platform's interface could be user-friendly.

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Buyer's Guide
Acronis Cyber Protect Cloud
March 2024
Learn what your peers think about Acronis Cyber Protect Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
SeanWang - PeerSpot reviewer
Security Consultant at Amazon Web Services

They could improve the detection rates of the antivirus. It would be ideal if they improved EDR features. We'd like to see more DLP, data loss prevention.

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MehmetAksoy - PeerSpot reviewer
Senior System Administrator at Gates Corporation

I faced some problems with the solution's local sign-in part.

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Aneesh Mangla - PeerSpot reviewer
Account Manager and Marketing Executive at Computer Ware (India) Pvt. Ltd.

They could support Linux OS primarily for servers and ideally for desktops, as large enterprises in our country often use Linux. Additionally, there could be a feature for data loss prevention.

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RC
Senior Engineer at MRB Secure

The agent stability needs improvement. We deal with a lot of agents, and the biggest thing is the agent going offline on the portal. 

That is one of our biggest things. That means we have to go contact the customer and get access. Once we log on, then try and fix something that is broken, for example, if the internet services wouldn't start, we need the agent to be more stable.

Right now,  the jobs are not starting. You're telling it to start, yet nothing happens.

One additional feature that I would love to see inside the cloud is the ability to recover media. We'd like it to be so that you can do the restore from the portal and not through a GUI on a physical machine since a physical machine restore requires you to physically be at the machine to do that store.

We basically are an MSP, so if we're on the one side of the country and if a machine breaks on the other side, we need to try and figure out, "Okay, how do we fix that machine?" You can't do it remotely - it's too far. We have to travel 2000 kilometers just to get to the other side to fix that machine. So if there was some sort of remote capability on their boot media, recovery media, that would be absolutely amazing.

The reporting could be better.

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Sujeet Rai - PeerSpot reviewer
Director at Lighthouse Solutions

I would rate the product an eight out of ten. The tool needs to have better protection.  The tool should be also able to take backups while users are offline and upload to the cloud whenever the internet connection is restored or if there is a good bandwidth.

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Hossam Ragheb - PeerSpot reviewer
Co-Founder & CEO at DRS-MEA

I think the pricing part of the solution is very complicated, making it an area of concern where improvements are required.

The solution can provide for more scalability options.

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Suresh Bora - PeerSpot reviewer
IT Infrastructure Lead at iConnect IT Business Solutions DMCC

The solution should increase its security features. After endpoint protection, they say it has VDR capability, but I don't think so.

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Pramod Kurian - PeerSpot reviewer
Chief Operating Officer at a tech services company with 51-200 employees

Acronis comes out with many features and functions that most people don't use. They should provide more training so that people can leverage these options. 

Acronis keeps introducing new features that most people are not aware, or they are not encouraged, or they are not informed. So typically, what happens is that I install cloud backup, and my backups are going on. I don't try to innovate on that any further. But Acronis keeps bringing in features. They should educate the customers so that they can benefit from it. There is more room for improvement in the training. 

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GC
Enterprise Support Specialist at teamone technologies pvt ltd

The pricing policies could be improved. So in future releases of the product, I would like to see better pricing, primarily.

In the future releases, it would be great to have system protection and vulnerability assessment as additional features.

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Mike Kokolakis - PeerSpot reviewer
Software Developer at ADMIN - Mike Kokolakis

It could be a little more user-friendly. The technical support also should be improved.

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DC
Technical Director at a tech services company with 11-50 employees

The reporting could be improved. I would like to see some enhancements in that regard.

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Daniel Inyang - PeerSpot reviewer
Technical Support Engineer at a tech services company with 11-50 employees

What's lacking in Acronis Backup Cloud is a unified dashboard or console that lets you see the backup status of all clients. Currently, each client has his dashboard for status monitoring, but I want Acronis Backup Cloud to implement a unified console or dashboard for monitoring.

Compared to Veeam Backup & Replication, Acronis Backup Cloud lacks the Hyper-V replication feature present in Veeam Backup & Replication.

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JB
Owner at Bloom Technology Group

One of the areas where the product could be improved is its online cloud backup. I do appreciate the way the product is easy to navigate, however, sometimes I have difficulty managing the security permissions on my backups.

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DC
President at Edge Cloud

They should integrate the solution with Storage Area Network(SAN).

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BO
Linux Administrator at a pharma/biotech company with 1,001-5,000 employees

It will be good if Acronis can provide more documentation and videos describing how to do different things. Their documentation is good, but it is without examples. They don't have lots of videos. They should put more videos on YouTube to show how to set up certain things, how to restore, and how to back up. They should provide step-by-step documentation and videos for specific scenarios.

I would like them to improve the command line feature. The command line is not working smoothly, and there is some problem with it. If the command line is improved, it will take the product to the next level.

It would be great if it can back up data from storage so that people are able to back up old data. Such a feature will make it an enterprise solution for a full backup.

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it_user743229 - PeerSpot reviewer
Director of Research & Development

They have cloud storage technology. The problem with it, it's slow. Say if all of our backups here failed, like the week back up locally to tape drives and different types of masses, and we store our data locally here where I'm at in RPI. However, say lightning hit the building, the servers blew up, everything was bad/corrupted, and I had to go buy a new server. So a new server shows, so how do I get my data back? Then, I would have to connect through Acronis Cloud.

Now, I can get the data back; however, the amount data that I got to get back is so big that I would actually end up telling them, "Okay, you know what? Record the data to a tape and mail me the tape. Or, mail me the backup on a giant flash drive or some type of hard media that I could get back from them."

Because the data that companies are backing up nowadays, it's so big even if you have high speed internet, it's still not big enough. It would probably take me three days to get the backup downloaded. It takes a really long time to get really big backups back from the cloud.

That's not Acronis's problem, that's the Internet's problem. If we all get fiber optics internet, that would solve it.

That only thing that's bad about the company... the naming of their product. The names that they have for their products are insane: Acronis Backup, Acronis Backup 10.5, Acronis Backup 11, Acronis Backup 11.5, Acronis Backup for Windows, Acronis Backup Advanced, Acronis Backup Advanced 11.5, and Acronis Backup 12.5 Server. It gets the customer confused. That's the issue I have was with the naming of their product. Once you know the product, you need and you actually get the product, it's perfect. It runs great, works well, and the tech support is fantastic.

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Bayu Jayasukma. - PeerSpot reviewer
Cloud Product Specialist at PT. DATACOMM DIANGRAHA

It would be better if the price of the solution was improved for medium-sized businesses. Moreover, the email security should be improved. We are awaiting new updates on the product.


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HN
Owner at a tech services company with 11-50 employees

I don't see any room for improvement in the solution itself, but their marketing could be better. Dealers and customers aren't aware of this product or the company, so maybe they should concentrate more on marketing. Technically there is no other criticism from my side.

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GN
Backup Engineer at FUNCSHUN

It is challenging to manage workstation backup using ACI platform. They should improve this particular area. Along with this, its mailbox migration feature needs improvement as well. It is difficult to move the data from one application to another. It could be more user-friendly.

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Fernando Solano - PeerSpot reviewer
General Manager at S&T S.A.S:

Acronis Backup Cloud can improve by having fewer updates and patches to the solution. Additionally, should improve the functions that already exist in the solution rather than add new ones.

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Suresh Bora - PeerSpot reviewer
IT Infrastructure Lead at iConnect IT Business Solutions DMCC

Licensing costs could be improved.

I would like to see more integration with SIEM solutions.

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Ratnodeep Roy - PeerSpot reviewer
Lead Consultant at Stratogent

In the solution, you have the customization option for reports but it is limited and should allow more customizations in terms of how long or when you can do the reports.

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DC
President at Edge Cloud

I don't have any specific issues with the solution. 

The product could always be cheaper. 

We'd like to see more integration for Nutanix, Oracle, et cetera.

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YC
IT Administrator at A.P. Moller - Maersk

There could be some changes done to the action page to simplify it. For example, when you want to do any actions with VM there could be more informative on the actions being done. Currently, there are just icons with no description of what the option does. The last improvement I would like to see is more information on the stages you are currently on and continually as you go through the process. 

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Bilal Inamdar - PeerSpot reviewer
Cloud Linux Administrator at a tech services company with 11-50 employees

There are some compatibility issues that could be improved. For example, all versions before Linux SUSE 10 cannot always be backed up. However, I have only encountered this issue one to three percent of the time as many issues have already been addressed by Acronis. 

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DS
Director at a tech services company with 11-50 employees

The technical support could be improved. When you create a ticket, the responsiveness you would expect is lacking.

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it_user430032 - PeerSpot reviewer
Product Manager at a wholesaler/distributor with 5,001-10,000 employees

The logs could be better. Logs through the website are just too simple and basic.

For you to actually see the full logs, you have to use additional tools or even contact support so they can pull them with own tools.

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FK
Head of Infrastructure & System Department at a integrator with 51-200 employees

With the previous version, it was possible when having a cloud solution, to back up the data on-premises. Now it is no longer possible, and I don't really know why. When we have the cloud subscription we have to pay to have on-premises capabilities. That is not really ideal for customers.

To make the solution better, the pricing should be a big consideration. When I'm talking about pricing, I'm addressing specifically the African market. Most of the time pricing causes our customers to back away.

Technical support needs improvement. They are too slow to respond, and when it comes to backups, it's critical to deal with issues quickly.

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FG
Directeur service informatique at a comms service provider with 11-50 employees

The Acronis Cyber Protect Cloud server could improve by having better performance.

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HN
Owner at a tech services company with 11-50 employees

Not many people know about this product, so they may need to concentrate more on marketing. 

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it_user538533 - PeerSpot reviewer
Business Development - Cloud&OTT Sales at a tech services company with 201-500 employees

User interface Improvements: I think this needs to be done in the navigation path into the UIs, mainly for the reseller interfaces. Some useful options initially seem “hidden”, but instead they really exist. After the initial disorientation, however, the use is easier.

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EI
Director/Founder at a consultancy with 11-50 employees

I would like to have support for agentless backup, where you don't have to install an agent on the host.

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RA
Channel Manager (Engineer) at Dataguard MEA

I would recommend for them to improve reporting. There should be better customer and partner support. Both are very bad at this moment. The product looks promising and we are eagerly waiting for further releases with cybersecurity tools as well.              

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Daniel Inyang - PeerSpot reviewer
Technical Support Engineer at a tech services company with 11-50 employees

Technical support could be improved, they're not very timely in their response. 

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DS
Director at a tech services company with 11-50 employees

I would like to see enhancements made to the security.

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MD
Network Security Engineer at a tech services company with 1,001-5,000 employees

The solution could improve by being more user-friendly.

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Daniel Inyang - PeerSpot reviewer
Technical Support Engineer at a tech services company with 11-50 employees

Technical support needs to be improved because they do not respond in a timely fashion.

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Buyer's Guide
Acronis Cyber Protect Cloud
March 2024
Learn what your peers think about Acronis Cyber Protect Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.