Acronis Backup Cloud Room for Improvement

reviewer1005144
Head of Infrastructure & System Department at a integrator with 51-200 employees
With the previous version, it was possible when having a cloud solution, to back up the data on-premises. Now it is no longer possible, and I don't really know why. When we have the cloud subscription we have to pay to have on-premises capabilities. That is not really ideal for customers. To make the solution better, the pricing should be a big consideration. When I'm talking about pricing, I'm addressing specifically the African market. Most of the time pricing causes our customers to back away. Technical support needs improvement. They are too slow to respond, and when it comes to backups, it's critical to deal with issues quickly. View full review »
Rishan-Ahmed
Channel Manager (Engineer) at Dataguard MEA
I would recommend for them to improve reporting. There should be better customer and partner support. Both are very bad at this moment. The product looks promising and we are eagerly waiting for further releases with cybersecurity tools as well. View full review »
DevenShah
Director at BuyOnCloud
I would like to see enhancements made to the security. View full review »
Find out what your peers are saying about Acronis, datto, Rubrik and others in SaaS Backup. Updated: June 2020.
426,617 professionals have used our research since 2012.
reviewer1342746
Technical Support Engineer at a tech services company with 11-50 employees
Technical support needs to be improved because they do not respond in a timely fashion. View full review »
reviewer1342746
Technical Support Engineer at a tech services company with 11-50 employees
Technical support could be improved, they're not very timely in their response. View full review »
Find out what your peers are saying about Acronis, datto, Rubrik and others in SaaS Backup. Updated: June 2020.
426,617 professionals have used our research since 2012.