Acronis Backup Cloud Room for Improvement

FK
Head of Infrastructure & System Department at a integrator with 51-200 employees

With the previous version, it was possible when having a cloud solution, to back up the data on-premises. Now it is no longer possible, and I don't really know why. When we have the cloud subscription we have to pay to have on-premises capabilities. That is not really ideal for customers.

To make the solution better, the pricing should be a big consideration. When I'm talking about pricing, I'm addressing specifically the African market. Most of the time pricing causes our customers to back away.

Technical support needs improvement. They are too slow to respond, and when it comes to backups, it's critical to deal with issues quickly.

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Director at a tech services company with 11-50 employees

The technical support could be improved. When you create a ticket, the responsiveness you would expect is lacking.

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IT Administrator at A.P. Moller - Maersk

There could be some changes done to the action page to simplify it. For example, when you want to do any actions with VM there could be more informative on the actions being done. Currently, there are just icons with no description of what the option does. The last improvement I would like to see is more information on the stages you are currently on and continually as you go through the process. 

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Find out what your peers are saying about Acronis, Veritas, Amazon and others in SaaS Backup. Updated: June 2021.
512,221 professionals have used our research since 2012.
EI
Director/Founder at a consultancy with 11-50 employees

I would like to have support for agentless backup, where you don't have to install an agent on the host.

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Channel Manager (Engineer) at Dataguard MEA

I would recommend for them to improve reporting. There should be better customer and partner support. Both are very bad at this moment. The product looks promising and we are eagerly waiting for further releases with cybersecurity tools as well.              

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Director at a tech services company with 11-50 employees

I would like to see enhancements made to the security.

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DI
Technical Support Engineer at a tech services company with 11-50 employees

Technical support needs to be improved because they do not respond in a timely fashion.

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DI
Technical Support Engineer at a tech services company with 11-50 employees

Technical support could be improved, they're not very timely in their response. 

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Find out what your peers are saying about Acronis, Veritas, Amazon and others in SaaS Backup. Updated: June 2021.
512,221 professionals have used our research since 2012.