Acronis Backup Room for Improvement

reviewer1378560
Presales (Enterprise Solutions Architect) at a tech services company with 201-500 employees
They do a lot of maintenance. In the span of six months, maintenance is done at least twice and you are told that it is coming up, with apologies for the inconvenience. It's a distraction, and it interferes with the backup schedule. Also, it can happen at a time where some critical systems are required to recover. I would like documentation or a video demonstration on how to restore active databases. At this point, it can restore pictures and common files, but we want to be able to support all kinds of customers so backing up and restoring active databases are important. View full review »
reviewer1378038
Engineer at a energy/utilities company with 10,001+ employees
One of my clients is using version 11.7, which I feel has quite a few bugs and is not easy to work with. I always recommend that my clients upgrade to version 12.5. It is much more stable and better than the older version. When an error occurs, the information is not always easy to understand and these messages should be made more clear. Because our system is not connected to the internet, we cannot use the incorporated links to the knowledge base. View full review »
reviewer1381935
IT Manager at a tech services company with 1-10 employees
For some customers, it doesn't just depend on the type of product that you use, but on the infrastructure of the customer as well. Some customers don't have the potential or the infrastructure to support a cloud-based solution as a backup. That's why he had to go to on-premises and use a hybrid solution, which is why using SolarWind for our customers. So for smaller companies, it's a little more challenging to maintain. But it's hard to say because you could have a very small company, but they have the potential of moving everything using a cloud infrastructure because they have the local infrastructure ready to support that kind of service. But another company may not have the infrastructure to support that kind of service. There are many factors for what kind of services are good for one customer and not good for another one, including the speed of data transfer that the customer can allow. That will determine if you're going to use a backup cloud solution versus a hybrid solution. Actually, with Acronis, you can back up almost everything that you need to back up, including the engine database. So I don't see what else we could add to that solution for improvement. When I look from the customer's perspective, everything is there. What could be good is just to have a simple package that could be appropriate for small companies who don't have the requirements for using the cloud solution. Maybe they could just have something a little more on-premises that could allow Acronis to do the customer's backup and then bring it to the cloud. That could be something that Acronis could try because everything now seems to be going to the cloud. View full review »
Learn what your peers think about Acronis Backup. Get advice and tips from experienced pros sharing their opinions. Updated: July 2020.
430,376 professionals have used our research since 2012.
Nigel Hobden
Director at Random Group Ltd
I'll be completely honest, it's a very annoying product. The whole product structure is confusing. You can actually get to do what you want to do. But Acronis seems to have a singular ability to make things difficult. View full review »
Directord378
Director of Global Architect at a manufacturing company with 1,001-5,000 employees
I feel like this product a little bit locked in the past. This is not a feature-rich solution. I would like to see a more SaaS-based solution, perhaps more cloud-centric. Essentially, keeping in lock-step with the other companies out there doing platform (PaaS) or software (SaaS) as a service, solutions. We would like a more cutting edge, cloud-based DR solution that uses, for example, compression algorithms to make sure that backups run faster. View full review »
MichaelChan1
Solution Consultant at HGC Global Communications Limited
We're based in Hong Kong and I think if Acronis could provide local support and some local consultants that would be an improvement. I've just carried out the trial on the solution and actually there is no technical support available for this product. There is also minimal documentation available and if that could be improved it would make a big difference. View full review »
Elmira Iravani
Network Administrator at Hanatech
I would like to have more hardware space. It would make it better. I would like to have two more terabytes. View full review »
Zhang San
Engineering Director at IT group
The manual is too simple. View full review »
Learn what your peers think about Acronis Backup. Get advice and tips from experienced pros sharing their opinions. Updated: July 2020.
430,376 professionals have used our research since 2012.