Acronis Backup Room for Improvement

William Hunter
Network Engineer at a manufacturing company with 51-200 employees
I have used it in the past. Not the same software, but the same company, and had success with it, and it was fairly easy to use. This one is much more complicated, but there are a lot more things involved in a backup. I have had issues with this one just in completing backups. Sometimes, for some reason, it has to run several times in order for it to do it completely, so I put in a ticket. We worked through it and it just seemed to solve itself, and neither one of us, neither the technician nor I, knew what it was doing or why it did, it but it fixed itself. I also think the fact that it is extremely customizable means that it's really easy to get something wrong, and it not work as intended. So I would say, if there was a wizard that would lead you down a road, when creating a backup, that would probably be better than having to go online or call somebody to actually do a backup. It's not intuitive whenever you're trying to do something. You don't know whether you need to make a plan first or whether you need to make a backup first, it really depends on what you're trying to do and you really can't do that without asking somebody a question. The problem that I've had would be more along the lines of it connecting to something else to back it up. For example, I'm currently having a problem with the way, when you have to select a network, I can't select a network location. I have to map a drive on the server, and then I have to select the mapped drive in order for it to put the backup out there. I can't say this location is where it needs to go. I actually have to map a drive instead of going, "Just go to this IP address, this shared location, and put it here," I can't do that. It won't take it. I have to actually map a drive and put it in there for it to go, "Okay." If for some reason there's something wrong with that map, then the backup can't go there, even though I can ping the location, I can pull up the location, the software doesn't do that. Or, if it does do that, I don't know how to get it to do that, which I would say would be my complaint with it, the fact that there's not a lot of intuitive ways to be able to do something. In other words, it expects you to have the knowledge of how to operate it in order to set it up. If it's giving you a yes or no question and you don't know what this means, whatever that question is - "Do you want to do this, yes or no?" - if you don't know what "this" means or what "this" does, then I don't know how to answer that question The problem is I can't select Help and it says, "Okay, if you're doing this, this is what you need to do. Or, this is for this, so if you want this, select yes. If you want this, select no." There's none of that. There's just me saying, "I don't know what this means." So, then I have to google it, try to figure it out. If there was a wizard that would say, - "What are you trying to do?" - "I want to do a backup like this." - "Is it going to be offsite, online, another server?" It would create the configuration by asking questions through the wizard. This is what Microsoft has been doing for decades. That's how their stuff gets set up correctly. If Acronis had one of those - and it might, I just don't know how to get to it, or to start it - for it do the stuff for you, that would be a big thing for me. View full review »
Solutions Consultant at a tech services company with 11-50 employees
I would change the GUI a little to make it a bit more interactive. It should have a slightly more updated look, not something which looks like it was designed five years ago despite the fact it is easy to follow and very appealing. View full review »
Macy Ozuna
Network Administrator at a K-12 educational company or school
I don't see very many opportunities for improvement with this product. On a daily basis it's really easy to use and manage. There are some frustrating things. One in particular is when you're looking through your logs from the previous night's jobs and you see a warning, and you go in, and you try to dig through to find what exactly the warning meant, and you can't find anything. Everything is green, there's no yellow, there's no red, and you have no idea. That can be a little bit frustrating. Other than that, it works really well. View full review »
Find out what your peers are saying about Acronis, Veeam Software, Druva and others in Cloud Backup. Updated: November 2019.
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Director of Global Architect at a manufacturing company with 1,001-5,000 employees
I feel like this product a little bit locked in the past. This is not a feature-rich solution. I would like to see a more SaaS-based solution, perhaps more cloud-centric. Essentially, keeping in lock-step with the other companies out there doing platform (PaaS) or software (SaaS) as a service, solutions. We would like a more cutting edge, cloud-based DR solution that uses, for example, compression algorithms to make sure that backups run faster. View full review »
Konstantin Bezruchenkov
‎IT Software Engineer at a tech services company with 11-50 employees
They need to continue working on it to make it work more smoothly and faster. View full review »
Emrah Aykutalp
IT Operation Infrastructure Virtualization Specialist at a energy/utilities company with 1,001-5,000 employees
It would be nice if it could support more types of storage: EMC, HPE, Veeam, etc. Veeam backup is integrated with many storage producers, but Acronis does not integrate that much. View full review »
Jason Bloom
Owner at Bloom Technology Group
Better centralized management, because I use it across multiple clients. To have a console that centrally manages them would be nice. View full review »
Zhang San
Engineering Director with 51-200 employees
The manual is too simple. View full review »
Find out what your peers are saying about Acronis, Veeam Software, Druva and others in Cloud Backup. Updated: November 2019.
383,725 professionals have used our research since 2012.
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