Good scheduling capability with no time limits, but the interface and technical support need improvement
Pros and Cons
"I can extract the activity and the attendance reports, along with every single question that was asked during the webinar, which is a feature that we highly value."
"The sharing of cameras is limited to meeting organizers."
What is our primary use case?
I am currently evaluating web conferencing solutions and GoToWebinar is one of the products on my shortlist. I am using it for meetings and training sessions.
What is most valuable?
The most valuable feature is scheduling, which is quite simple and you can schedule a regular session with multiple occurrences. I have not found another platform where you can do this easily.
There are no time limits, which is really good because many webinar products put a limit on how long you can record for.
I can extract the activity and the attendance reports, along with every single question that was asked during the webinar, which is a feature that we highly value.
What needs improvement?
The user interface is a little bit complicated and needs to be improved. Not every feature is on display. If you have to give someone training on GoToWebinar, it's always an hour for them to be able to go through the features, whereas with other platforms, everything is on display and easy to see. For example, the question section for an instructor is quite hard to see and difficult for them to keep up with the chat that is happening versus other webinar solutions. A better interface would improve this.
The sharing of cameras is limited to meeting organizers.
Technical support needs to be improved.
The price of this solution could be a little cheaper.
In the future, I would like the option to have a post-session survey on the session, as opposed to only on the event.
For how long have I used the solution?
My company has been using GoToWebinar for years but I have been using it for about eight months.
What do I think about the stability of the solution?
GoToWebinar is stable but sometimes there is a problem with high-speed internet. Any trouble with the internet for either the instructor or the attendee will be a big problem and this is an issue that we constantly face. The internet is key.
What do I think about the scalability of the solution?
The organizer has the ability to share their screen but unlike solutions such as Zoom, many people cannot share their screen at one time. It is limited to the organizers.
How are customer service and technical support?
The technical support is quite bad. I faced several technical problems and the first time, they told me that I had to call within two hours of experiencing the issue. The next time, when I called within two hours, they told me that I had to call while the issue was occurring. Then, when I called as it was happening, they said that they could not assist me. So, in the end, they were never able to help me.
They do not have a feature for emailing questions. Instead, they have a board where you can ask questions and they get back to you. I find this difficult.
The one good thing is that they have a lot of resources online that you can get help from.
Which solution did I use previously and why did I switch?
I have experience using Zoom, as well as other web conferencing solutions.
How was the initial setup?
The initial setup is very straightforward. It is simple and easy.
It only takes a few minutes to deploy. When you first start you simply access your account to schedule your webinar. It will make a difference if you schedule a multi-session, but if it's a single session then it takes less than a minute.
What's my experience with pricing, setup cost, and licensing?
It is a monthly subscription and the price is quite expensive if you're not paying annually.
Which other solutions did I evaluate?
I am currently evaluating several web conferencing solutions including Adobe Connect Learning, WebinarJam, Livestorm, and Blackboard.
What other advice do I have?
I would rate this solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.