I believe there is room for enhancement in the scope of services. We encountered challenges at times in clearly defining it, particularly because the firewall domain is extensive and demands localization for this service. Consequently, there is occasional confusion regarding whether a service falls under the standard category or is considered an add-on. I think there is a need for a deeper level of comprehension.

Integration could be improved. You would hope that the cloud connect would work equally as well for GlobalView and Streamline.

Also, project management is currently only specific to the country and not specific to ADP culture and process.

The UI could be improved to be a bit more modern or trendy because it looks old-fashioned compared to other systems.

There should be a shortcut icon that shows that there are pending tasks. We could then login and take action accordingly. This feature was available with the PPC tool.

Having more clear guidance on design and training would be beneficial. The current portal has numerous reports, and it can be time-consuming to identify the most relevant ones for our needs.

We have a product now called Global Call Connect (GCC). This connects directly into Workday. Before they did not have direct integration to Workday. I hope to see soon that every country will have this product connect to Workday. 

There are countries that we are still not in, such as Cambodia. This means they are out of our regional eyes and GCC is not implemented there yet.

Also, they could improve the service relationship manager (SRM), because they have an SRM which is not familiar with Simple. 

The reporting tool could be improved as it currently is just a data dump and much manipulation is required. The reporting could be more flexible and robust. Providing a translation for the reports that are in native language would also be very helpful.