We rarely encountered issues, so there was no need to reach out to technical support.

Technical support is doing a better job since they consolidated all support into Barcelona regardless if it is Streamline or GlobalView. This helps. They are also spending money in this area. They need a global contract and need to stay out of the local country support.

Support is good. The Streamline tool is self-explanatory and provides so many features that technical support is rarely required.

Our consultant raises the ticket with support whenever a need arises.

I have not had much opportunity to deal with technical support.