ADP Workforce Now Reviews

3.5 out of 5 stars
 (5)
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Vendor
Payroll and AP Specialist at AppNeta
May 23 2017

What is most valuable?

I love ADP because its robust platform has offered me so many valuable features; namely, custom reporting and the GL Interface.

How has it helped my organization?

Prior to 2017, our company was paid biweekly with two different pay groups while our accounting system was based on monthly periods. The ability to customize the ADP's General Ledger Interface to automatically create a payroll journal entry... more»

What needs improvement?

ADP provides a quarterly Error Notification Report that allows you to check for compliance errors based on payments made to employees that quarter. The report only shows employees by their file #; however, the recent ADP upgrade has an... more»
Anonymous avatar x80
Real User
Payroll & Benefits Manager at a healthcare company with 1,001-5,000 employees
May 23 2017

What is most valuable?

I love the integration of HR, payroll, tax filing, benefits, time and attendance, GL, ACA, employee/manager self-service, reporting and analytics. We also love that it is web-based (and has an app) and is very customizable.

How has it helped my organization?

We used to have an HR/payroll system and a separate time and attendance, benefits, self-service system. ADP WFN has everything in one site and is so easy to use.

What needs improvement?

Their “new and improved” message center (where you get notifications and go to approve things like time off) is actually not as easy as it used to be. It makes approving items take longer. We hear all the time that managers would like to see... more»
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Anonymous avatar x80
Real User
Sanford Health at a healthcare company with 1,001-5,000 employees
Nov 14 2017

What is most valuable?

It is SaaS based, and requires very little IT support. Upgrades happen automatically and with minimal issues on the HR/Payroll side. The product is intuitive and simple to set up and maintain. ADP has devoted significant R&D resources to... more»

How has it helped my organization?

We have been on ADP so long, we do not have any other point of reference.

What needs improvement?

The workflow is a bit weak. The admin security is not intuitive or seamless as other parts of the tool.
Anonymous avatar x80
Real User
Manager - Human Resource Services at a manufacturing company with 1,001-5,000 employees
May 23 2017

How has it helped my organization?

The product allows for accurate, consistent payrolls.

What needs improvement?

Benefits, Recruitment (Applications and Requisitions): The whole module is glitchy and there's no mobile-friendly version. Talent Management is underdeveloped in the system. We do not have 9- or 4-boxes, along with talent profiles. Data... more»
Anonymous avatar x80
Real User
Regent Seven Seas Cruises at a leisure / travel company with 51-200 employees
Nov 14 2017

What do you think of ADP Workforce Now?

Valuable Features Payroll: It is very easy and user-friendly. • Improvements to My Organization I was not there when the setup was done. • Room for Improvement The Call Centre: The extension number takes too many digits to get through and the wait time is too long. • Use of Solution I have used it for my company since March 2017. I just started using it to its fullest capacity three weeks ago. • Stability Issues Sometimes with the time card machine. • Scalability Issues No issues. • Customer Service and Technical Support I would rate the technical support somewhere between a seven to nine out of 10. • Previous Solutions No, we did not have a previous solution. • Initial Setup I was not there when the setup was done. • Pricing, Setup Cost and...

User Assessments By Topic About ADP Workforce Now

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Find out what your peers are saying about ADP, Ultimate Software, Kronos and others in Benefits Administration.
252,837 professionals have used our research since 2012.

What is ADP Workforce Now?

ADP Workforce Now provides payroll, HR, time, and benefits administration and compliance, from recruitment to retirement, helping your employees be more successful, and ultimately growing your business.

ADP Workforce Now customers

Lawrence and Schiller, The Childrens Center, The Kansas City Royals

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