The solution is expensive and everyone complains about the price. 

Other solutions are also expensive but they have better customer support or a better reporting tool. So when you think about their prices, you see the value in what you get back. With the solution, it seemed that we were paying a lot but not receiving good customer support. We had to move to VIP-level support to get the balance we needed. 

The solution also has an unusual pricing model that is based on the number of active users in the system. The more active users you have, the more money you pay. This is a challenge because the solution requires you to archive terminated employees otherwise you get charged for them. But if you do that, you cannot access their data unless you unarchive and pay for them again. 

I give the pricing a seven out of ten.

The pricing is expensive and I would say it is below average for the value it provides based on the high cost.

They're definitely not the cheapest and they adjust their pricing based on the number of employees and the size of your company. It is very much a product that is titrated to the company environment itself.

I would rate their pricing plan a nine, on a scale from one to 10, with one being the worst and 10 being the best.

It's a usage-based license, so the more employees you have, the more functionality you enable. It's kind of a multi-variable approach. It is employee-, usage- and capability-focused and very centric to those two things. If you have a very low employee base and very simple reporting, you're not going to spend a lot. But if you have a lot of employees and a more complex environment, you're going to pay more.

The solution is expensive.

Like all contracts, ask questions if you do not understand something. Walk through scenarios around service and terminating the contract that need to be included. Do not take people’s word for things (sales people are not your friends when signing contracts).

The pricing can be fairly high depending on which products you wish to have. I did not mind paying more, though, to get the full integration. They were also very flexible with our pricing and matched what we were previously paying for a while.

I know some of what we're currently paying. Most customers would say it's too high, but I don't have a comparison to know that.

• Offering packaged bundles at discounted rates.

I am not involved with the invoicing and do not have a frame of reference here. The invoices are hard to read at times and are hard to validate.

It is good.