ADP Workforce Now Overview

What is ADP Workforce Now?

ADP Workforce Now provides payroll, HR, time, and benefits administration and compliance, from recruitment to retirement, helping your employees be more successful, and ultimately growing your business.

Buyer's Guide

Download the Benefits Administration Buyer's Guide including reviews and more. Updated: May 2021

ADP Workforce Now Customers

Lawrence and Schiller, The Children's Center, The Kansas City Royals

ADP Workforce Now Video

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Regent Seven Seas Cruises at a leisure / travel company with 51-200 employees
Vendor
​The payroll and reporting are easy, but prepare for wait times on calls

What is most valuable?

Payroll: It is very easy and user-friendly.

How has it helped my organization?

I was not there when the setup was done.

What needs improvement?

The Call Centre: The extension number takes too many digits to get through and the wait time is too long.

For how long have I used the solution?

I have used it for my company since March 2017. I just started using it to its fullest capacity three weeks ago.

What do I think about the stability of the solution?

Sometimes with the time card machine.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

I would rate the technical support somewhere between a seven to nine out of 10.

Which solution did I use previously and why did I switch?

Sanford Health at a healthcare company with 1,001-5,000 employees
Real User
Clean with an easy interface that is simple to maneuver around

What other advice do I have?

Validate, validate, validate. Make sure everything comes over the way you want. For small to mid-sized companies, Workforce Now is one of the better products on the market. Clean with an easy interface that is simple to maneuver around. It is stable and will continue to improve into the future. Unlike other ADP products, this one stands head and shoulders above other solutions.
Find out what your peers are saying about ADP, UKG, Workday and others in Benefits Administration. Updated: May 2021.
510,534 professionals have used our research since 2012.
Payroll and AP Specialist at AppNeta
Vendor
Custom reporting and the GL Interface are a couple of the most valuable features.

What other advice do I have?

It is hard to go wrong with choosing ADP as a solution for nearly any company. Just be sure to understand all of ADP's products and offerings before making a choice since there are so many, and ADP offers discount pricing for bundling products.
Payroll & Benefits Manager with 1,001-5,000 employees
Vendor
It is web-based and has an app.

What other advice do I have?

Spend as much time as necessary on implementation (don’t rush it and don’t let them rush you). Wait until you are comfortable with moving over. We did use an outside company to help pull in some of our data from our previous company, as ADP wasn’t able to pull in all of our history.
Manager - Human Resource Services at a manufacturing company with 1,001-5,000 employees
Vendor
There's no mobile-friendly version of the Benefits module.
Buyer's Guide
Download our free Benefits Administration Report and find out what your peers are saying about ADP, UKG, Workday, and more!
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