ADP Workforce Now Archived Reviews (More than two years old)

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Vendor
Regent Seven Seas Cruises at a leisure / travel company with 51-200 employees
Nov 14 2017

What do you think of ADP Workforce Now?

What is most valuable?

Payroll: It is very easy and user-friendly.

How has it helped my organization?

I was not there when the setup was done.

What needs improvement?

The Call Centre: The extension number takes too many digits to get through and the wait time is too long.

For how long have I used the solution?

I have used it for my company since March 2017. I just started using it to its fullest capacity three weeks ago.

What do I think about the stability of the solution?

Sometimes with the time card machine.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

I would rate the technical support somewhere between a seven to nine out of 10.

Which solution did I use previously and why did I switch?

Real User
Sanford Health at a healthcare company with 1,001-5,000 employees
Nov 14 2017

What is most valuable?

It is SaaS based, and requires very little IT support. Upgrades happen automatically and with minimal issues on the HR/Payroll side. The product is intuitive and simple to… more »

How has it helped my organization?

We have been on ADP so long, we do not have any other point of reference.

What needs improvement?

The workflow is a bit weak. The admin security is not intuitive or seamless as other parts of the tool.

What's my experience with pricing, setup cost, and licensing?

Like all contracts, ask questions if you do not understand something. Walk through scenarios around service and terminating the contract that need to be included. Do not… more »

Which solution did I use previously and why did I switch?

No, we did not previously use a different solution.

What other advice do I have?

Validate, validate, validate. Make sure everything comes over the way you want. For small to mid-sized companies, Workforce Now is one of the better products on the… more »

Which other solutions did I evaluate?

We were upgraded from an ADP product, so no evaluation was necessary.
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Vendor
Payroll and AP Specialist at AppNeta
May 23 2017

What is most valuable?

I love ADP because its robust platform has offered me so many valuable features; namely, custom reporting and the GL Interface.

How has it helped my organization?

Prior to 2017, our company was paid biweekly with two different pay groups while our accounting system was based on monthly periods. The ability to customize the ADP's… more »

What needs improvement?

ADP provides a quarterly Error Notification Report that allows you to check for compliance errors based on payments made to employees that quarter. The report only shows… more »

What's my experience with pricing, setup cost, and licensing?

* Offering packaged bundles at discounted rates.

Which solution did I use previously and why did I switch?

We did not previously use a different solution. ADP has always been our solution. However, the most recent upgrade was mandatory since version 2 was becoming obsolete and… more »

What other advice do I have?

It is hard to go wrong with choosing ADP as a solution for nearly any company. Just be sure to understand all of ADP's products and offerings before making a choice since… more »

Which other solutions did I evaluate?

Before choosing this product, we evaluated other options. We use Zenefits' free online HRIS system that came as part of the brokerage and, at one time, considered using… more »
Vendor
Payroll & Benefits Manager with 1,001-5,000 employees
May 23 2017

What is most valuable?

I love the integration of HR, payroll, tax filing, benefits, time and attendance, GL, ACA, employee/manager self-service, reporting and analytics. We also love that it is… more »

How has it helped my organization?

We used to have an HR/payroll system and a separate time and attendance, benefits, self-service system. ADP WFN has everything in one site and is so easy to use.

What needs improvement?

Their “new and improved” message center (where you get notifications and go to approve things like time off) is actually not as easy as it used to be. It makes approving… more »

What's my experience with pricing, setup cost, and licensing?

The pricing can be fairly high depending on which products you wish to have. I did not mind paying more, though, to get the full integration. They were also very flexible… more »

Which solution did I use previously and why did I switch?

We did previously use a different solution. We switched because we didn’t want multiple systems; we wanted one fully integrated solution.

What other advice do I have?

Spend as much time as necessary on implementation (don’t rush it and don’t let them rush you). Wait until you are comfortable with moving over. We did use an outside… more »

Which other solutions did I evaluate?

Before choosing this product, we also evaluated Ceridian DayForce and Oracle.
Vendor
Manager - Human Resource Services at a manufacturing company with 1,001-5,000 employees
May 23 2017

What is most valuable?

* Payroll

How has it helped my organization?

The product allows for accurate, consistent payrolls.

What needs improvement?

Benefits, Recruitment (Applications and Requisitions): The whole module is glitchy and there's no mobile-friendly version. Talent Management is underdeveloped in the system. We do not have 9- or 4-boxes, along with talent profiles. Data… more »

What's my experience with pricing, setup cost, and licensing?

I am not involved with the invoicing and do not have a frame of reference here. The invoices are hard to read at times and are hard to validate.

Which other solutions did I evaluate?

I was not involved with the selection of the product.

What is ADP Workforce Now?

ADP Workforce Now provides payroll, HR, time, and benefits administration and compliance, from recruitment to retirement, helping your employees be more successful, and ultimately growing your business.

ADP Workforce Now customers

Lawrence and Schiller, The Children's Center, The Kansas City Royals

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