Customer support needs improvement because their response time is low and there is always confusion. There are certain things they should do as part of their job and they need to recognize that. 

Customer support is critical for all solutions. You can't build something if people have a hard time using it. Support needs to clearly explain use of the solution so that it can be effective. 

As a super admin, we use many different systems so vendors need to provide clarity and direction or it is very hard to scale. You can't grow your business if your service is not on par. When you have problems, you need them solved. 

We recently moved to comprehensive, VIP-level service because the solution runs our payroll. This provides us with dedicated project and account manager. The team is constantly in the background to help us when needed.

I found their technical support to be highly responsive and very helpful.

The technical support is good and responsive.

Technical support is 6/10. You do call into a call center. Sometimes you get people that know what they are doing; other times, not so much.

Their technical support is very weak. I've never talked to anybody the first time who has any clue about how to fix something. I'd rate them a three out of ten.

Technical support is very good; diligent and 9/10 times, able to correct any issue in one phone call.

Technical support is 2/10.

I would rate the technical support somewhere between a seven to nine out of 10.