ADP Workforce Now Room for Improvement

ST
HRS Professional at a financial services firm with 501-1,000 employees

The report functionality is not as good as competitive products. 

Customer support needs improvement. 

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DN
Business Administrator at a healthcare company with 11-50 employees

The ease of developing and creating reports could definitely use some improvement. It is difficult to find the information we need through the reports. I've had to experiment to find what I'm looking for. I tried ReportsNow, but it doesn't have everything I need. I have to run different reports and remember the names of the reports so I can find what I need. 

I would love to see a small business's additional offerings for employees, such as bulk buying health benefits.

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Amy Off - PeerSpot reviewer
HCM Consultant / Project manager Specializing in ADP WFNHRIS at Private Contractor

I would like to see the payroll side improved and there are a few kinks that need to be worked out. I would also like to see the reporting become more user-friendly. It is very complex and most people do not understand it.

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Buyer's Guide
ADP Workforce Now
March 2024
Learn what your peers think about ADP Workforce Now. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
JH
Sr Manager Revenue and Taxation at a consultancy with 51-200 employees

I believe that the international payroll aspect needs to be improved. ADP has very limited ability in other countries. For example, they do the United States and Canada, but not most of Europe. ADP won't go to that market because of all the different rules and laws. It's just too complicated. 

In the next release, I would like to see the interface become much more seamless. Right now, you have to extract data and make a payroll JE. If they could automate that process to where the data would automatically extract and then integrate itself into a GL in whatever platform that may be, for example Oracle or NetSuite, that would be a great benefit to the company.

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SW
Project Lead with 201-500 employees

The solution's benefits portal could be user-friendly.

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it_user772512 - PeerSpot reviewer
Sanford Health at a healthcare company with 1,001-5,000 employees

The workflow is a bit weak. The admin security is not intuitive or seamless as other parts of the tool.

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it_user641265 - PeerSpot reviewer
Payroll & Benefits Manager with 1,001-5,000 employees

Their “new and improved” message center (where you get notifications and go to approve things like time off) is actually not as easy as it used to be. It makes approving items take longer. We hear all the time that managers would like to see their Team Calendar as a monthly view, yet it only has a weekly view. We don’t like that some of the fields can’t be date-driven to keep history (you will not be able to find people’s previous surnames or previous addresses). On the bright side, ADP is continually updating their system, so hopefully they will fix this in a future update.

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DR
Regional Director of Human Resources at a tech vendor with 1,001-5,000 employees

One of the challenges that I've found is when I work with the implementation team, I get folks who are really knowledgeable and understand the backend, how things work in the backend, and the things that make the software work. When I'm not working with the implementation team and I'm just talking to customer service or something, they're just not a lot of help. They don't understand how it works. They'll tell you to do something that I know would affect something else. So, it's less about the software and more about just training their folks to a higher level.

I'd like to be able to create other policies, for example, a perfect attendance policy that will deduct points based on a set of criteria because, currently, I have to do it manually.

I'd like to see some additional customization features in reporting. Currently, ADP has a lot of standard reports. Some of them I use, and some of them I have to create. It's impossible to take one of their attendance reports and be able to modify it in a different way other than what they have preloaded. So, I can't copy that and add additional filters. I'd have to build it from scratch or go to ADP and have them do a custom report, which could take months. So, I'd like some additional customization of the standard reports.

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it_user641280 - PeerSpot reviewer
Payroll and AP Specialist at AppNeta

ADP provides a quarterly Error Notification Report that allows you to check for compliance errors based on payments made to employees that quarter. The report only shows employees by their file #; however, the recent ADP upgrade has an "Archive" feature that makes it impossible to search for employees by file number so currently, there is no way to identify the employees listed on the report without calling ADP.

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it_user641262 - PeerSpot reviewer
Manager - Human Resource Services at a manufacturing company with 1,001-5,000 employees

Benefits, Recruitment (Applications and Requisitions): The whole module is glitchy and there's no mobile-friendly version.

Talent Management is underdeveloped in the system. We do not have 9- or 4-boxes, along with talent profiles.

Data Management is an issue, as there is no true position control.

Also, there are no imports for some data fields.

Support leaves a lot to be desired.

Lots of dual entry when using WFN with enterprise eTIME (premise).

The message center is not useful at all.

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it_user772509 - PeerSpot reviewer
Regent Seven Seas Cruises at a leisure / travel company with 51-200 employees

The Call Centre: The extension number takes too many digits to get through and the wait time is too long.

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Buyer's Guide
ADP Workforce Now
March 2024
Learn what your peers think about ADP Workforce Now. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.