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ADTRAN Bluesocket Wireless Room for Improvement

Vice President of Business and Finance at a university with 201-500 employees

Having a better dashboard management system that the client can use to access and control their environment would be a nice addition to the product. They said it was going to be part of one of their updates, but we did not get it. We thought we should have in one of the updates that we did. With that, we would have been able to control the environment if we needed to do something like adding more bandwidth in certain areas. Not getting that update became kind-of problematic for us. That was one of the reasons why we had to try to find a solution with a better dashboard management system.  

I think they need to get the product to the next Gen. Currently they are running on Generation 5. I know that they have a new product almost ready to come out, but they are not really ready for Gen 6 yet.  

Support could be enhanced as well. With any one of their solutions, they are the means that provides the client with the flexibility and scalability to help manage the product. Instead of the current system where you have to send them a support ticket and then have to go back and forth to get something done, I just think that users should have better control over the process. Their current process does not allow you to have that kind of control. That may be just my limited experience.  

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