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IT Service Management (ITSM) Questions
Randy Olsen
Coordinator of Information Technology at Mississippi Bend Area Education Agency
Sep 23 2021
Hi community members, We need a lightweight ticketing system with superior communication/ticket submission options like chat/SMS/email (for ease of use by end-users). Having a KB would be ideal and we don't need a ton of depth around SLAs, billing or CRM features. As we're an EDU/K12… (more)

Hi community members,

We need a lightweight ticketing system with superior communication/ticket submission options like chat/SMS/email (for ease of use by end-users).

Having a KB would be ideal and we don't need a ton of depth around SLAs, billing or CRM features. As we're an EDU/K12 organization, price is a factor as well.

Can you recommend a good product/solution that matches the mentioned requirements?

Thanks in advance!

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Manager of IT Connectivity at a healthcare company with 51-200 employees
Oct 25 2021
I am evaluating different support platforms for my Healthcare organization. The intention is to use the platform with external and internal users, and the platform should be HIPAA compliant with all the required guidelines of encryption with data in transit and data at rest. I've looked into the… (more)

I am evaluating different support platforms for my Healthcare organization. The intention is to use the platform with external and internal users, and the platform should be HIPAA compliant with all the required guidelines of encryption with data in transit and data at rest.

I've looked into the different modules with JIRA but none of them seem to be concrete enough to support HIPAA compliance. 

Has anyone used JIRA for Healthcare? How were you able to use JIRA and be HIPAA compliant?

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