Alcatel-Lucent OmniSwitch Ethernet Switches Customer Service and Technical Support

Group IT Networks Manager at a tech vendor with 51-200 employees
The technical support for the product is excellent. There are no issues with that. For the last 10 years that I have been here working on this infrastructure and I have not found any issue with the technical support if I contacted them. But I also remember only two or maybe three times I contacted the technical support for some information. It is very good and they are responsive. There is no issue at all. View full review »
System and Application Manager at a political organization with 501-1,000 employees
I've never been in touch with technical support, so I can't speak of any direct experience with them. View full review »
Kannan Venkatraman
Team Leader at Dyarco Technology W.L.L
The technical support is excellent. If we are facing a problem then they are available online. If we have a request for a special feature then we will give them the requirements and they will customize it for us. View full review »
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