I am not sure from the client's perspective what can be improved in the tool. From my perspective, service provisioning in the solution needs to improve. One of the things I noticed is the physical components that need to be improved. In general, the way the product is put together is not well done. For instance, in Cisco, things come together very nicely. Also, from a price point perspective, the product is very different from the other solutions. One of the things that Cisco does a lot better than Alcatel is the way that products are put together, especially in terms of how the brackets fit or the way switches are mounted. Also, components that need to be removable components so that they can provide a better view in general to its users, like Cisco.

A customer expressed dissatisfaction with the color of the switches, preferring black over the current color, which is close to white. While the color is not a personal concern, my earlier preference was for all products to be extendable in one large stack since some equipment limits stacking to four elements instead of eight.

If the integration is not available, we look for a third-party solution.

I would like to see better third-party integration with third-party systems.

There are some issues with the network firmware being deleted from the switches.

I can't think of anything that needs to be improved. 

There is no OEM support in India so RMAs need to be sent to France, which takes a long time if the hardware is faulty. Having regional support in India would be very helpful.