A simple end-user experience that offers good options for access control
Pros and Cons
"The application is very light in terms of uploading and downloading files."
"Better integration with other solutions is needed."
What is our primary use case?
We primarily use Box for sharing files within our group.
What is most valuable?
The most valuable feature of this solution is the set of security options that can be set when sharing files with a group. There is a lot of flexibility in that you can assign specific people read-only permissions. It can be done at the object level, or the folder level.
The application is very light in terms of uploading and downloading files.
With respect to the end-user experience, this is a very simple solution.
What needs improvement?
Better integration with other solutions is needed. Some use cases require the user to integrate with a document management system, or they may want to do some sort of workflow management. For example, if they want to maintain an integrational ERP system then different departments may have different requirements. The legal team will require a different set of controls than the HR department, and they want to have some sort of workflow as a process. I do these things manually because they are lacking in this product. If an ERP needs a file stored in Box then it should be able to download it directly.
I would like to see an indexing system because without knowing the filename, it is difficult to find what I am looking for amongst thousands of files. It would be nice to have some sort of metadata.
For how long have I used the solution?
I have been using Box for five or six years.
What do I think about the stability of the solution?
My team has had no issues in terms of stability. My use case is really simple and straightforward.
What do I think about the scalability of the solution?
With perhaps 200,000 users, we have had no issues with scalability.
How are customer service and technical support?
I have not been in contact with technical support.
Which solution did I use previously and why did I switch?
We use several other tools for content management such as Documentum, Alfresco, and SharePoint. The choice of tool depends on the use case.
What about the implementation team?
We have our own in-house team that deploys this product.
What other advice do I have?
My advice to anybody who is considering this type of solution is to first formulate the use case. Box has certain limitations, but it is very plain and easy to use. If you need collaboration in terms of document management then it provides a simple interface that offers differing levels of granularity in terms of access control.
This is a good solution but it does not address all of the use cases for a content management system.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Disclosure: I am a real user, and this review is based on my own experience and opinions.