We are an IT company. We do it ourselves. We had just two people. We probably had a DBA too.

We used an integrator for the deployment. We have three people involved in the deployment.

My team implemented Micro Focus ALM Octane.

We purchased it via a supplier. Octane is being supplied by EOH Europe for us. I have worked with them in the past. They were happy to put us in touch with Micro Focus. We already have a couple of other tools through EOH, so we already had an existing relationship with them.

Working with EOH Europe was fantastic. My contact at EOH was very helpful. He has always been there to help with the multiple questions that I ask all the time about various different things, not necessarily related to Octane, but about anything that they supply us.

My biggest challenge as the integrator has been about changing culture. The tool does what it does. That is all. It has received a very positive reception by the majority of the people that use it. 

Changing the culture means improving the way that we do things, our processes, and the way that we do this is by having communities. We have a community to address concerns, misunderstandings, and conversation points that people bring, then we try and improve the practices that we do by trying to get everyone aligned to the same practices.

For the deployment, for installation and configuration, we did everything by ourselves.

But we are working with a third-party, a consultant, for the customization. Compared with ALM.NET, ALM Octane doesn't have a full scripting capability, so everything is really defined as business rules. This is quite a change for us. Therefore, we need a partner to provide us with some guidance and tips.

The consulting firm we're working with is profi.com AG. Our experience with them has been really good. I have no complaints.

We used an in-house team to implement.

One person with a bit of hardware knowledge can do the deployment. Because we did a migration project, we had a team of four from release management, but this wasn't our full-time task.

We also had support from OpenText.

It was just us and Micro Focus.

We received assistance from a third-party consultant.

Because I am making recommendations for a client, I lack firsthand deployment experience. I am merely talking to them and assisting them in making decisions.

We did it ourselves. Just a couple of people were involved in the deployment.

We relied on the help we get from Micro Focus. There are some good online video tutorials from Micro Focus. We made use of those. We made use of Help topics on the product. Other than that, for any issues, we would raise a ticket with Micro Focus. We didn't actually take on formal consultancy.

The OpenText team should be providing more end-to-end view during the installation and user acceptance testing. They should provide more knowledge on the usage of the tools and various important capabilities, e.g., how do we use that? That is the missing part of the Professional Services. We had to go over it again by raising many queries and tickets. Therefore, the knowledge transfer of capabilities has to be given more focus during the installation.

Integration with other tools, compatibility, and frameworks has to be thoroughly checked by the OpenText team in conjunction with the client team for faster integration and to avoid surprises during the implementation.

For deployment, I was involved as a manager and there were two more guys from my admin team, who looked after the tools. There was one person from OpenText Professional Services along with a OpenText project manager. There were two team members actively involved throughout the project to open firewalls, do the setup, install, and troubleshoot. There was also one more guy for automation purposes when we were working on the automation integration for Selenium and UFT, and he worked for two to three weeks of time. Overall, three people worked for eight weeks.

iQST is the vendor team... very good expertise

We have two people who are responsible for maintenance.