Altaro VM Backup Customer Service and Technical Support

reviewer1296030
User at a mining and metals company with 51-200 employees
Oh wow! Altaro's support and service are top-notch. They are always available and ready to help. We have had to call on them a few times with some detailed questions and never had a problem. Furthermore, we always got a very quick response. View full review »
reviewer550455
Infrastructure Solution Architect at a tech services company with 51-200 employees
Unfortunately, due to the sanctions in my country (Iran), I can't access the Microsoft support team. By doing this type of work, experts here have to learn the products intimately. Our organization provides solutions for state or public organizations and we also provide support for them. As an example, I'm engaged in supporting and maintaining services for customer's bank services infrastructure as a level three expert. If I have any problems, I try to connect to different forums and knowledge bases because of sanctions. We can't access the technical support from Microsoft organization. Technical support for my country should be improved. View full review »
Albeez
IT Director at DAAR
Support is good. View full review »
Learn what your peers think about Altaro VM Backup. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,617 professionals have used our research since 2012.
reviewer1303083
Business Process Specialist at a government with 10,001+ employees
If you run into trouble, the support is always there to help. We hardly need support but when we do, it's great to know that we aren't placed on hold for long periods of time. View full review »
Martin Timmerman
Professor / Dedicated Systems Expert at Vrije Universiteit Brussel
I haven't needed to contact their technical support. View full review »
Ari-Greenbaum
IT Manager at Yad Sarah
I have not used the technical support. View full review »
reviewer1051650
Solutions Architect at a tech services company with 201-500 employees
The technical support for this solution is excellent. I'd give it a rating of nine out of ten. View full review »
Learn what your peers think about Altaro VM Backup. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,617 professionals have used our research since 2012.