We've encountered challenges with their support. Alteryx Support could offer more hands-on assistance, allowing us to walk through the installation process and demonstrate how to connect to data securely. While acknowledging the importance of security considerations, simplifying the process with fewer navigation and layers would greatly improve the overall experience.

Most of the technical support we have used thus far has been internal.

The customer service and support are good. I've found that if I post a question on the Alteryx Community, I usually get a response within a day. I've only had one issue with the "Download Tool," but other than that, I've been very happy with the support.

We have a great relationship with technical support. They are helpful and responsive, and they have a great community.

I haven't used their support, but the documentation is good enough.

They recently moved to a different support model. Initially, when we came to the product, the support was pretty good. Now, when we open cases, it seems not so good. They're asking customers to pay more money to get a higher level of support. Of course, due to the fact that we don't open that many cases, it's not important to us to get to that higher level. That said, the response time given and the attention to us is not as good as it was initially.

I haven't contacted the technical support. 

During COVID, they had on-call engineers for very good technical support. I would like to have that support again because they have now closed it, which is difficult for people who need it. They should continue that kind of support again. It would be good if they could provide technical support on screen.

Alteryx support responds quickly, and my interactions with them have been good. 
I rate Alteryx nine out of 10.

Technical support is quite powerful. I believe you must know how to take advantage of it, but I believe they have the necessary infrastructure in place to get you where you need to go. I believe it is somewhat incumbent on the organization to have someone serve as that contact, that partner. They're fine as long as you keep your end of the bargain.

I haven't needed technical support, but they seem to be very available to talk. The people that I spoke to in Alteryx were very reactive and present. The moment you download the software, someone will call you, try to get in contact with you, and try to understand what your needs are.

Technical support is good.

I did not contact the technical support at Alteryx directly. When we initially got the license, they had us talk to the local support here in Singapore. We went to them for a small issue to see what exactly the product can do and then we did not need any support from their support at all. We are quite adept with this solution and modeling. We called up the Alteryx local support to show us how to do that one thing but it was very easy. Once we saw it, we did not have additional reasons to contact them again.  

We have a special SME which is assigned by Alteryx to our organization. If we have any problem, we reach out to them in terms of any support. Mostly, myself and my team have never needed to connect with tech support as it is highly stable. The only thing we've had problems with is having issues around how we can automate the workflow. When we have questions like that, we just check with them.

I haven't had a chance to deal with the tech support due to the fact that mostly whenever things went wrong with Alteryx, we were able to fix it by ourselves or with the engineering team. Engineering was able to troubleshoot it and fix it by looking at the output given by Alteryx in the email. It tells you where things are going wrong. For that reason, we did not have the opportunity to go and ask for advice from support.

Customer service is pretty responsive, based on the UK and US time zones.

Technical support is pretty responsive and knowledgeable. The community support is exceptional, too. It is a very crowded community with lots of practical solutions.

Technical support is very good. They get high marks.

I would rate them a ten out of ten.

Alteryx customer service was great. They gave me a trial version, and the client company bought licenses. The technical support and the sales guys were all helpful and supportive.

It is one of the most complete and great customer service that I experienced with a software company/ecosystem.

The customer support is fast, complete and proficient. The partner ecosystem is extensive, and all have a couple of very advanced resources to provide support.

Finally, Alteryx has an online community (Check it out at http://community.alteryx.com ), with a lot of people willing to help users.

We don't deal with technical support often. We typically have had other people to do that for us within our organization. That said, the support has been there to accommodate us in terms of the different and pretty stiff information security policies and standards. We're mostly satisfied with the level of service.

I have not used the support. There is a helpful online community where we can search for answers to our questions.

I believe their technical support is pretty great. I mostly use the Alteryx community, which is really helpful. It is maintained by Alteryx people.

Grazitti Interactive is very responsive and very helpful.

While the community support offered by the solution is great, if you need to directly contact technical support, it's not so good. Often there are long queues and it takes a while to get help.

Alteryx support is good.

I rate the support from Alteryx a four out of five.

I have not contacted Technical Support. I have a team of Alteryx experts, so we don't rely on other support.

Alteryx is a user-friendly solution; its content is available everywhere to help users use its functions.

I would rate the tech support a 7.5 out of 10.  They do not necessarily provide lots of hands on support themselves, instead they farm it out to partners and forums. 

We have not had any experience with customer service and support.

I've not personally used technical support, however, we have a person on our team who is more of an expert on all of the features. Sometimes, if he has questions, he will contact them. We have a very quick response, from what I understand. So far, it's been a good experience and we are satisfied with their level of support.

The technical support is great.

There's a very good community that surrounds the solution. However, you can also reach out to Alteryx directly as well. They're just a call away if you need them. I would say our organization is satisfied with the level of service they provide. 

We had a good experience with them. We are happy. I would rate them a four out of five.

I rate the technical support an eight out of ten.

I haven’t had to use technical support, as far as actually speaking to people, but I have used Alteryx Community to find solutions to some of the challenges I faced. Alteryx Community has a great selection of training videos and documentation, and its users are posting more and more, which offers other users solutions without having to reach out to Alteryx representatives.

I would rate the technical support of Alteryx a six out of ten.

Recently the support has been facing attrition problems and we are experiencing a lot of wait time. I do not like the premium support service. We did not subscribe to the premium support because it would have increased the cost on our side.

The support is very good overall. We are satisfied with their level of service. They are knowledgeable and responsive. 

Technical support is very forthcoming in helping people out.

I've only had one contact with technical support and they were very responsive. 

I have had contact with technical support in license related things, but it's more community based where you can learn and resolve things if you have hiccups. If there are any issues, the technical support will resolve it for us. We have seven people in the company using this solution. 

The technical support is good and professional but not always quick.

The technical support from Alteryx is good.

I rate the support from Alteryx a four out of five.

Support is very good. They even go beyond what is expected of the basic support for the product itself. Often we see that they going beyond that and providing solutions for the issues that go beyond the product itself. They try to help customers with the data. So I think it's a really good support and I have had amazing experience with them.

I have not used support very much in the past. However, during the one or two cases when we had to use the support, we received a solution from them promptly.

The technical support is very good.

I have never spoken with technical support.

We are sometimes in touch with Alteryx technical support. If I had to evaluate them, the waiting times are not long, the response, in general, is pretty good. So we are satisfied with their support work.  

Technical support is 8/10:

• Active community
• Quick response from client service
• International partners to help in person, on site

I would rate tech support five out of five. The team is willing to work with you and help with any difficulties.

The technical support has been very good. I'd rate it ten out of ten. We're quite satisfied with the level of service we've been provided. They are helpful.

Technical support is okay and could be better. Sometimes, it takes about two to five days to hear an answer from the technical support team. That said, when they do reply, they're very helpful. The community is very helpful. However, due to the fact that there's such a wide range of issues that could be going on, you could get lost in trying to find a solution on the community.

Technical support is very good.

Community support is good, but I have not yet contacted technical support. I am not able to assess them.

I haven’t had to call tech support.

Their technical support is good.

Team members have contacted technical support for troubleshooting purposes. The technical support is sufficient.

The technical support is very supportive.

• There is a very good and supported community. 
• Reasonable reaction time for the support.