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HB
Software Engineer at a tech services company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Detailed dashboard, easy to follow documentation, and reliable

Pros and Cons

  • "This solution offers a very detailed dashboard that has some metrics, such as performance and budget."
  • "In a future release, I would like to see more support for AI because it is the future."

What is our primary use case?

I am using the solution to create my own virtual servers in the cloud. We use one of the servers to deploy the database for NoSQL database on MongoDB. MongoDB allows all types of databases. 

Here is a more detailed explanation. I needed to deploy a backup API that was not in the project I needed it for. To back up the API is essentially treating data from the MongoDB database. Initially, we implemented it locally and tested all the endpoints, and then we deployed it to the AWS services. We needed this to be online and to communicate with the front end, which is an angular app that says you receive the data from another database which is another NoSQL.

What is most valuable?

This solution offers a very detailed dashboard that has some metrics, such as performance and budget. You can find all the documentation on how to do almost anything. It supports multiple services where you can use Linux. Depending on your use case, you can also manage the allocations, for example, your hard drive and memory.

Additionally, the solution is user-friendly, has intuitive dashboards, and plenty of graphs and charts available.

What needs improvement?

We had some problems with bandwidth because of high usage. There were so many queries going to the API and since we were on a budget, we did not provide the needed requirements for our software. At those times the performance was really slow, I needed to log in using a remote session to check whether there is a problem and if there was I had to restart the server. If you have the required budget and you know how to customize it, I think it would be working fine.

In a future release, I would like to see more support for AI because it is the future. 

For how long have I used the solution?

I have been using the solution for the past year.

What do I think about the stability of the solution?

The solution is really reliable even when we were using it as a demo to showcase to clients.

The cloud-based environment was secure for everything I used it for. It does not allow you to just log in for the remote sessions. You need to configure it to have a computer log into your accounts properly for user management.

What do I think about the scalability of the solution?

The solution is scalable, whenever you want to scale up the solution and improve it, they really offer you that opportunity. For example, increase the hardware and resources.

How are customer service and technical support?

The customer support is exceptional. I was having some problems with deploying the server and had to contact support. I began chatting with the chatbot and when it did not help me I was transferred to one of their support attendants. Once the ticket is submitted, they send you another email, in three days to check whether the problem was resolved or not. They are really helpful.

Additionally, at one of the AI summits, Amazon had a room that was filled with many technical professionals. They all had different technical backgrounds willing to give support to those who asked questions. It was really helpful.

How was the initial setup?

The installation for me was straightforward since I have some technical background. However, I did still need to read some documentation. The installation documentation is good and informative. Those who are new to the solution can search the internet for information to guide them and there are courses online to follow too.

What's my experience with pricing, setup cost, and licensing?

When I first started using the solution I used a free trial, and then we upgraded to a pay-as-you-go subscription. We have an allocated budget of $50. I am happy with the pricing because the free trial project helped me progress. In our country, there are limitations for what payment methods we can use, we do not support PayPal, and credit card transactions are delayed. Hopefully, this gets better in the future. However, in other countries, this is not a widespread problem.

What other advice do I have?

The type of deployment of the solution depends on the need of the organization. There are some solutions that we deploy for the clients that we need in a more stable environment. In this case, we use the cloud. For testing purposes for internal projects, we use our own servers within the company. I think by the IP numbers, we can request to create a certain server and they created this for us. There are some clients that require a cloud-based solution, we have this capability but it is still in testing and it is not what we use our servers for.

I would recommend this solution for companies like small companies just starting out. It would be really helpful for them.

I rate Amazon AWS a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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RH
President at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Very fast with good stability and great for microservice architecture

Pros and Cons

  • "The solution has good speed. It's very fast."
  • "While AWS often is at the top of my list to recommend to people, I always have to tell them, "Hey, you got to be careful because if they don't like you, they can shut you down in a heartbeat. And they can kill an entire company by doing that.""

What is our primary use case?

The solution is a critical part of modern retail architecture. There are as many as 3,000 different use cases, and each client uses it differently.

What is most valuable?

It's been a while since I've looked at the AWS model, however, just at a high level, of course, being able to build a microservice architecture, that's the heart of modern retail. That's where they have to go. COVID has driven everybody to realize that's what you got to do. That's one of the key components of AWS. The cloud piece is a nice supporting concept and it's necessary to make the microservices features work and make the whole architecture really agile. That's a critical component of it as well.

Of course, being able to figure out how you want to coordinate services - that whole service management piece - is critical. You could have thousands of services and I'm pretty sure you'd just be overwhelmed due to the fact that you've lost track of everything and you're back to the way things were when you had the big monolithic models.

The stability is excellent.

The solution has good speed. It's very fast.

The execution is fantastic.

What needs improvement?

I haven't delved down deep enough into the solution in order to come up with an answer for what may be lacking.

The only real downside to AWS is they can easily shut you down if they want to.

Clients ask us "Well, what happens if I go and put this on AWS and they don't like me for some screwy reason and all of a sudden they shut me down, they've killed my entire company?"

While AWS often is at the top of my list to recommend to people, I always have to tell them, "Hey, you got to be careful because if they don't like you, they can shut you down in a heartbeat. And they can kill an entire company by doing that."

    For how long have I used the solution?

    I've had a good understanding of how AWS works for a while. It's likely been about three or four years.

    What do I think about the stability of the solution?

    The stability is excellent. It doesn't crash or freeze. There aren't bugs or glitches. It's reliable.

    What do I think about the scalability of the solution?

    The solution is extremely scalable. You can be a small company or a multi-billion dollar company and it will work for you. It's number one on my list of recommendations due to its scalability.

    How are customer service and technical support?

    I've never reached out to technical support in the past. I can't speak to how knowledgeable or responsive they are.

    How was the initial setup?

    I didn't actually set up an operating AWS model on my computer. Therefore, it would be difficult to discuss the initial setup.

    I tell clients to use it, however, I don't go into building one on my own. I don't have a need for it here, and I don't have applications to run on it. In my case, it's more an architectural world rather than a physical world.

    What's my experience with pricing, setup cost, and licensing?

    I work on the technology side, I don't work on the financial side. Therefore, I really don't have any clue how much it costs.

    What other advice do I have?

    I'm just a consultant. I don't have a partnership with AWS or any other company.

    AWS is a key part of the whole microservice cloud computing.

    I would recommend the solution to other organizations.

    However, if I'm a multi-billion dollar retailer and I need to depend on something, how do I trust a company that can shut me down on a whim? That's a real problem. That moves AWS down and it moves Azure up just on my recommendation list.

    From a technology perspective, it's well-proven, it's extensive, it covers just about everything you want to do. That's what I talk about with clients mostly, is the technology side.

    While I used to rate the solution ten out of ten, the fact that Amazon can just kill a company on a whim makes me lower my rating. Currently, I'd rate it at an eight out of ten. It's great in almost every way. However, a company needs to understand that AWS can kill your company in a moment if it feels like it.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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    Anoop Anoop SLK
    Enterprise architect at a computer software company with 201-500 employees
    Real User
    Top 5Leaderboard
    Stable with good native tools and a relatively easy initial setup

    Pros and Cons

    • "The solution has very good Lambda functions within AWS."
    • "The pricing could be more competitive."

    What is our primary use case?

    We primarily use the solution for our partner.

    We are using it for moving all the banking and insurance domains from on-premises systems to the cloud platform, which is managed by services. It is right from data integration, data inception to data processing, to advanced visualization and analytics. We are also using the AI and machine learning aspects as well.

    What is most valuable?

    We have been using the data ingestion. 

    There are native tools which are AWS Glue, which we are using for data integration. 

    We also use the Spark and Python-based integration which are both very good. 

    The solution has very good Lambda functions within AWS.

    We also use AWS Redshift for data modeling along with the integration with Snowflake.

    The solution is very stable.

    The scalability is excellent.

    We've found the initial setup to be quite simple and straightforward.

    Technical support is pretty good.

    What needs improvement?

    The pricing could be more competitive.

    There need better integration tools whereby you could have widgets. It already technically has this, however, if they had widgets that could help with the journey from an on-premises legacy database management system, that would be ideal. There should be some accelerators that can convert and automate data pipelines into AWS so that users don't have to start from scratch. 

    Basically, if we had accelerators and tools that can help fast track and leverage existing data schemas, models, and then also, data pipelines that are already set up, it would help items to be quickly migrated rather than doing everything from scratch on the cloud.

    For how long have I used the solution?

    We've used the solution for a couple of years. It's been a while.

    What do I think about the stability of the solution?

    The stability of the solution is very good. The product does not have any bugs or glitches. It doesn't crash or freeze. It's reliable. 

    What do I think about the scalability of the solution?

    The solution is the number one cloud product. It is extremely salable. A company shouldn't have any trouble expanding it.

    From a user perspective, I would say from accounts, we are primarily into banking and insurance. We have around four to five of our banking accounts using it. They are a mid-scale bank. 

    We do plan to continue using the product.

    How are customer service and technical support?

    Technical support is good. Overall, they are the number one cloud provider and they have an overall very high market capitalization. The support they have on offer is very good. We're satisfied with the level of service they offer.

    Which solution did I use previously and why did I switch?

    We have also used the Azure platform as well.

    How was the initial setup?

    The initial setup is easy. It's not overly complex. The deployment depends, however, it could take a few hours to maybe a day, as it is platform and software as a service. It is all managed by AWS. The installation and management require a bare minimum configuration.

    What's my experience with pricing, setup cost, and licensing?

    The cost structure could be better. It needs to be more transparent. After COVID, it is competing directly with Azure - which is a bit more of a cost-effective option. It's also competing directly with Google. If they were cheaper, they would be much more competitive in the space.

    From a licensing perspective, the cost of ownership is based on usage. 

    What other advice do I have?

    We are consultants.

    We are using the latest version of the solution. I cannot recall the exact version number at this time.

    I'd rate the solution at a nine out of ten. We've enjoyed its capabilities so far.

    I would recommend this solution to other companies and organizations.

    There's a lot of due diligence which happens before organizations choose cloud solutions and then, of course, it needs to fit into the scenario. There is a cost-benefit analysis that has to be performed. It's a good idea to compare it to other platforms as well. Companies need to make sure it factors in the strategic landscape and the tools and technologies that the organization already has. If clients need assistance, we do participate in those strategic initiatives.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    Wilfred Thomson
    Senior Cloud Consultant at GBM
    MSP
    Top 5
    IaaS with compute, storage, and networking, that is reliable and highly scalable

    Pros and Cons

    • "It has many choices of computer options, storage options, and even database options."
    • "The web console of AWS is not so user-friendly."

    What is our primary use case?

    It's a powerful infrastructure as a service solution, IaaS. It offers compute resources, storage, networking, and databases to quickly create your cloud infrastructure.

    What is most valuable?

    Apart from the infrastructure as a service, the AWS Lambda, which functions as the service FaaS, is really powerful. 

    It's a powerful way of quickly assembling or developing applications, which can be scaled immensely and also at a fraction of the cost because you are charged per the execution time of each function. If you are writing a small function as an AWS Lambda function, then you are paying only for those milliseconds for the time at which it runs. 

    It's a very cost-efficient way of running applications in the cloud rather than running an EC2-compute instance, which is charged by the hour or by the minute. You typically have to keep the EC2 instance updating all of the time. Whereas in functions, a function is invoked only when a user is calling it. Or, the front-end is calling the backend function. Lambda is very powerful and it is also typically used as a mobile backend. Essentially, it's a very strong API-based backend for mobile solutions.

    It has many choices of computer options, storage options, and even database options.

    It's flexible, you can run any kind of workload on the infrastructure.

    What needs improvement?

    One feature I would like to see is to have a better or a more user-friendly web console. 

    The web console of AWS is not so user-friendly. They can make it more user-friendly, which will be good for administrators or users of AWS.

    For how long have I used the solution?

    I have been using Amazon AWS for five years.

    We are using the latest version.

    What do I think about the stability of the solution?

    It's very stable. It is highly reliable.

    What do I think about the scalability of the solution?

    It is highly scalable. It's a very powerful platform.

    In my previous organization, there were 12 people using AWS.

    How are customer service and technical support?

    We have used technical support to an extent, and it's fine. We are satisfied with technical support.

    Which solution did I use previously and why did I switch?

    I have used Azure Cloud, Oracle Cloud, and I have a bit of experience with Google Cloud as well.

    How was the initial setup?

    You have to create an EC2 instance, which is the compute. We have to create that to get the compute platform, but you have to install your application. You have to patch the operating system and you have to upgrade your operating system.

    The operating system and upwards is the customer's responsibility in an EC2 instance.

    It's a straightforward installation because it's your application and your operating system just like you are on-premises, but you will do it on the cloud through a browser or through a CLI, a command-line tool.

    The deployment timeline depends on how complex your application is. Because you are getting the platform from AWS as a computing platform, you have to install your application. It depends on the complexity of your application, so it varies.

    Depending on how much you are using it, determines the maintenance. Typically, you will need different roles, you will need administrators who operate this environment, and if you are also developing applications, you would need developers.

    What about the implementation team?

    The installation and deployment can be done by yourself.

    What's my experience with pricing, setup cost, and licensing?

    You are not paying a licensing fee, you pay for consumption. You pay for your consumption and it' is typically paid on a monthly basis.

    It's a pay-as-you-go model.

    Some services are expensive, but the basic infrastructure services are a platform that is reasonably priced.

    What other advice do I have?

    We plan to continue using this solution, and I would definitely recommend this solution to others who are interested in using it.

    I would rate Amazon AWS an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    RameshJain
    Founder CEO at PROZM Knowledge Services Pvt Ltd
    Real User
    Has good compute features and Relational Database services

    Pros and Cons

    • "The features that I have found most valuable are their compute and their Relational Database Service."
    • "The features that should be improved are that there should be better clarity on their invoicing. There are so many things they charge for - high line items in the invoice. I think there should be more clarity and more ease of use with their billing. I'd like to see better ease of use of with the billing console and a clear dashboard to understand the usage."

    What is our primary use case?

    We use it to host our e-learning platform.

    AWS is a platform, wherein they give you a virtual instance of a server. So there is no version per se. They just give you a virtual server. The other software we use is free. We use it for conducting our exams and everything. We use a free, open source software, which is not a commercial software.

    How has it helped my organization?

    Remember, this is a plain vanilla platform. So we don't have to do any actual investment in servers and other things. That is the general advantage of cloud that everybody gets. You don't have to pay a lot of money. And at any point, if you feel you don't want to use it, you stop. It is as simple as that.

    What is most valuable?

    The features that I have found most valuable are their compute and their Relational Database Service.

    What needs improvement?

    The features that should be improved are that there should be better clarity on their invoicing. There are so many things they charge for - high line items in the invoice. I think there should be more clarity and more ease of use with their billing.

    I'd like to see better ease of use with the billing console and a clear dashboard to understand the usage.

    For how long have I used the solution?

    I have been using Amazon AWS for almost three years. We are continually using it.

    What do I think about the stability of the solution?

    Amazon AWS is very, very stable.

    No maintenance is required.

    What do I think about the scalability of the solution?

    Scalability is unlimited. From one to 10, it is 10.

    We use it, but our training participants access it. A lot of people access it. In a year, at different points in time, 200 people might be using it.

    I don't think we will be expanding usage because we purchased a little more than what we needed. We don't need to spend any money now. We only pay our monthly charges.

    How are customer service and support?

    Technical support is good. If you raise a ticket, they're very good. Even with billing, if you have some issues they take care of it. If you are overbilled or you're not using it and then you turn one thing by mistake, and all of a sudden the bill has increased - they'll take care of it.

    Which solution did I use previously and why did I switch?

    Previously, we were using general hosting, they even call it shared hosting. But it was not scalable and it was not fast.

    How was the initial setup?

    The initial setup is all easy. It's very easy.

    Our deployment took just a few clicks. You are talking seconds.

    What about the implementation team?

    I had our technical team do it. But you need a technical person. It's not that anybody can do it or a person like me can do it. You need to have a technical person doing it.

    What was our ROI?

    We have seen a return of investment with Amazon AWS.

    What's my experience with pricing, setup cost, and licensing?

    We are just a customer. We just pay monthly for the subscription cost. I mean, hardly $50. We are a very small company. 

    What other advice do I have?

    My advice to anyone considering Amazon AWS is that they should plan properly for their spending and they should have good control over their technology team. Otherwise, if the technology team doesn't know enough and they keep on creating more services, you'll be surprised with the invoice. Technology and finance should work very, very closely in the cloud.

    On a scale of one to 10, I give Amazon AWS a 10. It's a really good product.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    YC
    CTO with 11-50 employees
    Real User
    Top 20
    Stable with great performance and good pricing

    Pros and Cons

    • "The performance of AWS is excellent."
    • "The overall convenience and the ease to use could be improved."

    What is our primary use case?

    We primarily use the solution for the infrastructure. We use it specifically for hosting the infrastructure and hosting our analytics database.

    What is most valuable?

    So far, the stability is the solution's most valuable aspect. It's one of its great selling features.

    The performance of AWS is excellent.

    The cost-effectiveness is something we appreciate. It isn't too expensive for us to leverage AWS.

    What needs improvement?

    The overall convenience and the ease to use could be improved. Right now, for example, we still have an integrator that helps us. They help us do the so-called hand-holding to get us started. Once we start, we can train up staff and we can manage most of the operations ourselves. It's just that first little bit that's difficult to handle alone.

    For how long have I used the solution?

    We've been using the solution for a few years at this point.

    What do I think about the stability of the solution?

    The stability of AWS is excellent. We don't have to worry about it crashing or freezing. There aren't bugs or glitches to contend with. It's reliable and we've enjoyed its stability thus far.

    What do I think about the scalability of the solution?

    The scalability of the product is very, very good. It's one of the great benefits of the cloud. You don't really have to worry about hitting a wall. It can expand pretty well as much as you need it to.

    We have about 30 or so people on the solution right now. They are mostly our analytical team and some business users.

    We have plans to continue usage and we may also increase usage in the future.

    How are customer service and technical support?

    Our team has used technical support in the past. I haven't myself, personally, however, my team called them for technical questions. We tend to use either AWS or our system integrator when it comes to answering some troubleshooting issues.

    The support could be better. It's my understanding that they need to take some sort of certification, and that there is a bit of a learning curve. They're not bad, however, as I mentioned, they could be more proficient. While some seem to be certified, others need to polish their skillsets.

    Which solution did I use previously and why did I switch?

    We did use another solution previously. We used Horizon before. We also use some other data pipeline, however, they were more of a niche market cloud provider, unlike Amazon, which is more widespread and has a broader scope.

    How was the initial setup?

    We are using it on the cloud basis. We don't have any integration on-premises. We found the installation, in that sense, somewhat easy, although there were some moving parts that we still needed a bit of help with. 

    What about the implementation team?

    We had an integrator help us a bit. They did some hand-holding to make sure everything got up and running properly.

    What's my experience with pricing, setup cost, and licensing?

    The pricing of the solution is quite good. It's very reasonable and very affordable.

    That said, I don't deal with billing and licensing directly and therefore don't have the exact numbers in relation to how much we pay.

    What other advice do I have?

    We're using the latest version of the solution. The cloud is instantaneously upgrading us to the latest version.

    I'd recommend the solution to other organizations. We've been pretty happy with the product so far.

    Overall, I would rate it at an eight out of ten. If it offered better support and had a more user-friendly setup I'd likely rate it higher.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    FABRICIO BRITO
    Scrum Master | Project Manager | SW Developer at Mobi7
    Real User
    Top 20
    Good availability and reliability, with a user-friendly set of tools

    Pros and Cons

    • "The most valuable feature is the availability, as we work in different availability zones."
    • "At times we find ourselves a little trapped, with the lack of customization, for what we need."

    What is our primary use case?

    I am a software developer and I have experience with several languages and technology stacks. Amazon AWS is one of the technologies that I work with. It's integrated with the solution that we have. It's a continuous integration and deployment pipeline.

    What is most valuable?

    The most valuable feature is the availability, as we work in different availability zones.

    It has been easy to use, and the tools included are quite friendly.

    The reliability and ease of use are the benefits.

    What needs improvement?

    At times we find ourselves a little trapped, with the lack of customization, for what we need. That doesn't mean that the tool is lacking it means that we are trying to be more creative than the tool and the rest of the market. In cases like this, it is we who need to revise our plans.

    For how long have I used the solution?

    I have been working with Amazon AWS for one year.

    What do I think about the stability of the solution?

    We are pretty happy with the stability.

    The only issue that we have encountered is when Amazon had problems with one of their availability zones that impacted half of the world. We found that we were impacted as well, but it wasn't that difficult for us because we already had a solution with multiple zones. We had a minimal outage, as we were swapping from one server to another. It took less than ten minutes for us, so we were pretty pleased.

    What do I think about the scalability of the solution?

    It's a scalable solution.

    We have both options of vertical and horizontal scalability. Everything that we have needed so far has worked well. We have no complaints.

    We are in the process of scaling up. We have an IoT solution and if we translate that to endpoints and devices that are monitored, we would have 70,000 devices, and counting, in the field. In terms of clients, there are 300 to 400, each of them with their own users.

    How are customer service and technical support?

    We have contacted technical support and because we are just a small client, rather than a partner, it can take 30 minutes to get a solution. We have not had to use it much to this point, so this may not be a fair evaluation.

    Which solution did I use previously and why did I switch?

    This solution was already in place when I started with the company. AWS was in-place and they have never switched to anything else.

    How was the initial setup?

    Our build, or deployment, is dependent on the application, but the pipeline for submitting a new commit and making it a hot deploy would take from five to twenty minutes, depending on the solution.

    What's my experience with pricing, setup cost, and licensing?

    For our infrastructure, the cost is approximately $25 per device, and you have to include the other tools that we have in the cloud, for a total of approximately $200,000 per year. Our tools included several databases and Kubernetes. If the price was a little bit cheaper, I would consider this solution to be a ten out of ten.

    What other advice do I have?

    I'm not very experienced in the solution yet. I don't have a clear view of all that is offered, but with the experience that I do have, I'm pretty happy with the features and it is difficult for me to find where they are lacking.

    Currently, I am switching to Redshift, which is one of their solutions that is already deployed. I can't say that I'm missing anything from their roadmap, so far.

    I would rate Amazon AWS a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    KB
    Co-Founder at a consultancy with 1-10 employees
    Real User
    A broad set of global cloud-based products with a steep price tag

    Pros and Cons

    • "It has a dynamic scaling capacity which is very helpful."
    • "Some of their well-listed services are not super configurable."

    What is most valuable?

    We like how the scalability is kind of built-in. It has a dynamic scaling capacity which is very helpful. 

    The dashboard allows us to configure the amount of storage we might need — It's sort of predictive. It predicts the kind of consumption that we are anticipating, which is a very helpful feature. These are some of the things that we gravitate to. 

    They're pretty economical as well, regarding bite and gigabytes storage. They have a very economical approach compared to other storage services.

    What needs improvement?

    It's not our favorite for sure. Some of their well-listed services are not super configurable — at least to the extent that we would like to configure and customize them. Some of them are not that considerable as per our requirements. We have tried Dropbox and some other solutions as well, including One Drive, Dropbox, etc. It seems as if some of those solutions can be configured and customized a little more — like it's built into their fabric. AWS doesn't have that feel, but understandably, as they're such a behemoth.

    They still haven't managed to crack some of the advanced think features, which are important especially if you're dealing with Mongo or any of the databases which are sort of non-sequel — like non-relational databases.

    They have some sync related problems that we had noticed that we are trained to work around. Those are some of the things that our development team is struggling with.

    For how long have I used the solution?

    I have been using Amazon AWS since 2018. 

    What do I think about the stability of the solution?

    So far, so good. It has met every challenge we have provided. It has worked. Never failed. We have never experienced any kind of downtime. We are very happy so far.

    It's not like we have attempted a really sprawling, multi-talented, multi-national kind of integration, so I should not be commenting very much on it. To date, whatever we have tried, we have never faced any problems.

    How are customer service and technical support?

    The technical support is okay. It takes a while to get their attention; maybe they are small players — they have bigger fish to fry. I'm not very involved in talking to technical support, our engineering team deals with them.

    We have a team of around four or five engineers who handle all maintenance-related issues.

    How was the initial setup?

    Regarding the initial setup, it took a while for us to get up to speed.

    It was fairly complicated actually. It doesn't have many serverless services. Some of them (if the client is actually paying for them) need to be optimized. You also have to be sure to only use the ones that are absolutely the barest minimum or at least the most optimum set of solutions for the client, as it adds to their month to month costs. To configure and to decide what services to buy and what services to build as microservices and how to orchestrate those microservices in the middle base, that took us a while to sort out.

    What's my experience with pricing, setup cost, and licensing?

    Considering the kind of services they provide and the space they play in, compared to other solutions like Microsoft and Google, I think they've done a pretty good job with their pricing. The pricing tiers; I like the way that they have dynamically structured the pricing mechanism; however, for small players, it's pretty expensive.

    They're a successful company so I suppose many clients are willing to pay that kind of money for the services that they provide.

    What other advice do I have?

    On a scale from one to ten, I would give Amazon AWS a rating of seven.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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