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GG
Founder & Solution Architect at a tech services company with 11-50 employees
Real User
Top 10
Intuitive, reliable, and easy and quick to deploy

Pros and Cons

  • "It is intuitive, easy to deploy, and rather quick to deploy and set up. There are a number of native services in the ecosystem. These services are built into the cloud and are mature enough to support you in many ways."
  • "Amazon still has room for improvement in terms of being more mature on the monitoring side and in terms of the native capabilities. Amazon should get their services portfolio stronger on OEM-based workloads such as Microsoft and Oracle. There are a lot of areas that still do not have offerings, so there is room to grow. I would be happy if they bring more maturity to the monitoring capabilities and SaaS offerings. They are strong on Infrastructure as a Service, but they are not mature on SaaS."

What is most valuable?

It is intuitive, easy to deploy, and rather quick to deploy and set up. There are a number of native services in the ecosystem. These services are built into the cloud and are mature enough to support you in many ways.

It is relatively secure and definitely reliable for uptime.

What needs improvement?

Amazon still has room for improvement in terms of being more mature on the monitoring side and in terms of the native capabilities. Amazon should get their services portfolio stronger on OEM-based workloads such as Microsoft and Oracle. There are a lot of areas that still do not have offerings, so there is room to grow. I would be happy if they bring more maturity to the monitoring capabilities and SaaS offerings. They are strong on Infrastructure as a Service, but they are not mature on SaaS.

Amazon is not at all a partner-friendly company. Support from Amazon is not at all good as a partner.

For how long have I used the solution?

We are a technology consulting and managed services company. For our customers, we've been designing solutions on Amazon Cloud for almost seven years.

What do I think about the stability of the solution?

It has been stable so far.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

Support from Amazon is not at all good as a partner. We wouldn't lose sleep by not working with them as a partner, but we would continue to work on that technology. It is not at all a partner-friendly company.

How was the initial setup?

It is easy to deploy. You can quickly deploy and set it up.

What other advice do I have?

Considering the product, support, service, and maturity, I would rate Amazon AWS an eight out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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LF
CTO at a computer software company with 51-200 employees
Real User
Plenty of connectors, high performance, and reliable

Pros and Cons

  • "Amazon is a really good solution with high performance. They offer more connectors than some of their competitors, such as Microsoft Azure."
  • "Amazon AWS could improve by being more secure and adding more features."

What is our primary use case?

I was using Amazon AWS in the medical market in my previous employment.

What is most valuable?

Amazon is a really good solution with high performance. They offer more connectors than some of their competitors, such as Microsoft Azure.

What needs improvement?

Amazon AWS could improve by being more secure and adding more features.

For how long have I used the solution?

I have been using Amazon AWS for approximately six years.

What do I think about the stability of the solution?

Amazon AWS in my experience has been more stable than Microsoft Azure.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 50 customers that are using the solution.

Which solution did I use previously and why did I switch?

We have moved from Amazon AWS to Microsoft Azure. I have found that both solutions perform very well. The main reason we switched was to allow us to manage where the data was to be stored. We wanted a data storage solution in France which most of our customers were requesting. Two years ago, Amazon did not have any solution to provide any storage in France. 

How was the initial setup?

The level of difficulty for the installation of Amazon AWS is similar to Microsoft Azure. They are very difficult.

What about the implementation team?

We have a five-person team of DevOps and architects that do the implementation and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

If I was going to compare the cost of Amazon AWS to Microsoft Azure, they are approximately the same.

What other advice do I have?

I would recommend this solution to others.

I rate Amazon AWS an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
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GM
Senior Field Application Engineer at a tech vendor with 1,001-5,000 employees
Real User
Top 5Leaderboard
A perfect solution with good features, security, integration, and support

Pros and Cons

  • "They are enterprising and pretty good in terms of features. It has good security. Its availability is also pretty good. It is available everywhere in the world. It has pretty good integrations, and it is working well. They have done a lot of improvements, and its UI has improved a lot."
  • "They currently have fewer regions in Asia, especially in India, China, and other places. They can maybe put more data centers in this region."

What is our primary use case?

We run everything on AWS. You can run anything on this, such as web servers, application servers, and containers as a service. 

What is most valuable?

They are enterprising and pretty good in terms of features. It has good security. Its availability is also pretty good. It is available everywhere in the world.

It has pretty good integrations, and it is working well. They have done a lot of improvements, and its UI has improved a lot.

What needs improvement?

They currently have fewer regions in Asia, especially in India, China, and other places. They can maybe put more data centers in this region.

For how long have I used the solution?

I have been using this solution for three to four months.

What do I think about the stability of the solution?

It is very stable. They keep on improving it continuously.

What do I think about the scalability of the solution?

It is scalable. A lot of people are using it, especially DevOps.

How are customer service and technical support?

Their support is pretty fast and good. They provide worldwide support, and everything is taken care of.

How was the initial setup?

It is straightforward. You have all the documentation, so it is pretty good. For its deployment, two or three people should be more than enough.

What other advice do I have?

Everything is good in this solution. They are number one, and they have done everything. The number of services is very huge, and they have taken care of everything. We plan to keep using this solution.

I would rate Amazon AWS a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SS
Sr. Technology Specialist at a computer software company with 5,001-10,000 employees
Real User
Top 5Leaderboard
Cloud computing services with useful analytics feartures.

Pros and Cons

  • "I like many features, like the recently released useful analytics features. There are many from the data analytics or database side."
  • "The price could be better. Support for data analytics could be better. I don't see much support for data analytics. They have a lot of support in Azure, but I don't see a lot of innovation on the data analytics side in AWS."

What is our primary use case?

We mainly use AWS for migrating onto the cloud or for analytic services and machine learning. 

What is most valuable?

I like many features, like the recently released useful analytics features. There are many from the data analytics or database side.

What needs improvement?

The price could be better. Support for data analytics could be better. I don't see much support for data analytics. They have a lot of support in Azure, but I don't see a lot of innovation on the data analytics side in AWS.

For how long have I used the solution?

I have been dealing with Amazon AWS for the last two years.

What do I think about the stability of the solution?

AWS is a stable and flexible solution.

What do I think about the scalability of the solution?

AWS is a scalable product.

How are customer service and technical support?

Technical support is customer-friendly and knowledgeable.

How was the initial setup?

The initial setup and installation are straightforward. They have very good documentation, and if you can follow the script, you can do it. I was trying to do it with the Datacom script, and I was able to make services like VPC and EC2 in the database cloud seamlessly.

What's my experience with pricing, setup cost, and licensing?

The prices are somewhat on the higher side. It would help if they can bring it down, especially for the sporting segment and for on-demand instances.

What other advice do I have?

I would recommend Amazon AWS to potential customers.

On a scale from one to ten, I would give Amazon AWS a nine.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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DC
Technical Lead at a tech services company with 10,001+ employees
Real User
Meets our needs in terms of features, good pricing, and reliable

Pros and Cons

  • "It is enough for us in terms of features. We don't have too many transactions, and it is sufficient for our current needs."
  • "Our API Management solution is integrated with Lambda, and last year, we had an issue while upgrading Lambda from version 8.0 to version 10. It seemed like Lambda runtime was changed by AWS, and there was a bug that caused the downtime. The loading of the dashboard is slow. It could be because I am located in China."

What is our primary use case?

We need to do the ticket exchange with external customers for the ITSM domain. There is an exchange of the service requests between our customer and our company.

What is most valuable?

It is enough for us in terms of features. We don't have too many transactions, and it is sufficient for our current needs.

What needs improvement?

Our API Management solution is integrated with Lambda, and last year, we had an issue while upgrading Lambda from version 8.0 to version 10. It seemed like Lambda runtime was changed by AWS, and there was a bug that caused the downtime.

The loading of the dashboard is slow. It could be because I am located in China.

For how long have I used the solution?

I have been using this solution for about two years.

What do I think about the stability of the solution?

It is reliable. We had a downtime only once. The issue was not with the production environment. It was with the lower environment.

What do I think about the scalability of the solution?

There are a lot of people who are using this solution in our organization. There are not many transactions between the customers and our internal system, and we don't have a high workload.

How are customer service and technical support?

I had contacted them for another solution, and they got back just in a day.

How was the initial setup?

It was easy for us.

What's my experience with pricing, setup cost, and licensing?

It is subscription-based, and we are happy with its pricing.

What other advice do I have?

I would recommend this solution to others. I would rate Amazon AWS an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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ThierryDavin
Senior consultant at NTT Security
MSP
A well-built and logical ecosystem that is robust, secure, and scalable

Pros and Cons

  • "Almost everything is good. It is a whole ecosystem. It is not only the storage, computing, or networking. It is interesting in the way all things are combined to form this ecosystem. It is a very well-built and logical ecosystem that has some small building blocks. These building blocks can be used in the right way to build a much bigger ecosystem that is robust, secure, scalable."
  • "Its interface could be better because there are so many services right now in the product that it is quite difficult to navigate around in this. Its interface could be a subject of improvement."

What is most valuable?

Almost everything is good. It is a whole ecosystem. It is not only the storage, computing, or networking. It is interesting in the way all things are combined to form this ecosystem. It is a very well-built and logical ecosystem that has some small building blocks. These building blocks can be used in the right way to build a much bigger ecosystem that is robust, secure, scalable.

What needs improvement?

Its interface could be better because there are so many services right now in the product that it is quite difficult to navigate around in this. Its interface could be a subject of improvement.

For how long have I used the solution?

I have been using this solution for six years.

What do I think about the stability of the solution?

It has good stability. In six years of working with Amazon AWS, I had only two major incidents, which are very few.

What do I think about the scalability of the solution?

It is very scalable. Our clients are enterprise businesses. There are some customers who put only a part of their business on Amazon AWS, and there are some customers who put everything on Amazon AWS. In some cases, a few applications are going to the cloud, whereas in other cases, everything is going to the cloud, and the migration is huge.

How are customer service and technical support?

Their technical support is good.

How was the initial setup?

Its initial setup is straightforward. You just need to create an account.

What other advice do I have?

I would recommend this solution. It is a cloud leader, and it is a safe bet. 

I would rate Amazon AWS a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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VC
CEO at a tech services company with 201-500 employees
Real User
Top 5Leaderboard
Good availability, reliable, and scalable, but it's expensive

Pros and Cons

  • "The availability is good, you can get any service you need immediately."
  • "AWS is very expensive."

What is our primary use case?

There is a large list of products that are available in the cloud, from computing to mail hosting and server services that are available in the AWS cloud.

They provide you with computing resources and IT services. 

What is most valuable?

In terms of features, I would rate it a nine.

This is a product that is easy to use and highly available. The availability is good, you can get any service you need immediately.

For how long have I used the solution?

I have been using Amazon AWS for five or six years.

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

It's a very scalable product. We have 200 users in our organization who are using AWS.

How are customer service and technical support?

They provide support at different levels.

Which solution did I use previously and why did I switch?

Previously, we did not use another solution. 

We use our own server in the cloud or we use AWS.

How was the initial setup?

It is in the cloud, there is no installation.

What's my experience with pricing, setup cost, and licensing?

Pricing, I would rate a five out of ten. AWS is very expensive.

It's paid on a monthly basis and you have to pay for the resources that you use.

There is no licensing in AWS, you pay per usage.

What other advice do I have?

We have reduced usability to a few situations because we have our own hosting cloud server.

I would not recommend this solution,  I would recommend something from the competitors.

I would rate Amazon AWS a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company with 201-500 employees
Real User
Top 5Leaderboard
A cloud computing solution with great elasticity

Pros and Cons

  • "The compute and the elasticness of the compute is really great. Whenever there's a load, it automatically adds the servers and then reduces the servers based on the configuration. This is really wonderful, more cost-effective, and it's been really good for us."
  • "AWS support could be better."

What is our primary use case?

We're using several Amazon products. We use Amazon AWS Compute Service, AWS Elastic Load Balancing, and a huge private VPN or a virtual private network are created out of it. We also use an API Gateway. There are several products and several services that AWS provides, and we're using them.

What is most valuable?

The compute and the elasticness of the compute is really great. Whenever there's a load, it automatically adds the servers and then reduces the servers based on the configuration. This is really wonderful, more cost-effective, and it's been really good for us.

What needs improvement?

AWS support could be better.

For how long have I used the solution?

I have been using Amazon AWS for many years.

How are customer service and technical support?

AWS support could be better. It could be faster and straightforward.

How was the initial setup?

There's no initial setup or installation. It's all configuration.

What's my experience with pricing, setup cost, and licensing?

A few of our customers pay for it yearly and monthly. Sometimes, when it's related to the data, the pricing seems to be high. It could be cheaper on a transactional basis.

Which other solutions did I evaluate?

We did evaluate a couple of other products like Google Cloud and  RTCloud, but our customers decided to go with AWS.

What other advice do I have?

I would recommend this cloud solution to new customers.

On a scale from one to ten, I would give Amazon AWS an eight.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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