We've never needed to solicit the help of Amazon technical support, In contrast, in the case of Microsoft, we definitely needed their help.

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Support can be expedited, especially in specific cases where response times tend to be slower.

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We only contacted customer service and support once. The response was very quick.

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I have contacted Amazon's customer support. It was just a couple of calls when I was working in Iceland on a project, and the servers were not reachable. There was some kind of issue at the country level, not an issue of Amazon specifically. There was some issue with the solution in Iceland.

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I have contacted support. It was just a couple of calls. We weren’t able to reach the server. There was some issue at the country level in Iceland. The problem was not with Amazon specifically.

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My company takes care of the problems related to the product. My company doesn't contact the product's technical support team. Though I have some previous experience with the product's support team, I haven't recently contacted them.

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AWS technical support is good in general.  

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I have not personally contacted the support team. 

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My company had signed up for professional support. We did not have any issues with support. It would be really tough to reach out to the support team on a personal level. For personal users, I rate the support a three to four out of ten. For professional users, I rate it a nine out of ten.

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The support provided by Amazon AWS is highly responsive. We have a strong alliance with Amazon AWS, and we regularly interact with their teams. They conduct knowledge-sharing sessions for us and keep us informed about new features. They are always available to support us. They have helped us from the inception phase of any large engagement up to providing help in troubleshooting some problems. They are extremely helpful.

I rate the support of Amazon AWS a ten out of ten.

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Two years ago, I was working on proofs of concept and I got in touch with their support. It was okay and they handled it. 

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In situations beyond my expertise, I've contacted the engineers. They've been helpful in resolving issues, providing support with freezes, and offering guidance whenever needed.

The quality of the customer service and support depends on the engineer I interact with. 

However, in most cases, including my own, around 75% of the time, the engineers I've encountered have been knowledgeable, supportive, and flexible. 

While individual experiences may vary based on specific learning, I would generally rate the support as good.

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They are mainly generalists without access to the operating system. As such, they can provide container level insights,not necessarily at the application level.

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The technical support has been challenging. I have found more tickets are being placed and the availability of the agents has been limited for some of the team members.

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We've dealt with technical support in the past and have not been satisfied for the most part. Azure's technical support is much better. AWS often can't help us resolve our issues. But they brought some good consultants basing on our request and helped us . The account Manager always there when he took over this account .  

 i recommend IAAS AWS , for IPAAS ( integration as platform service) and Hybrid cloud Azure

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The technical support is really good because whenever we we need help, we just raise a ticket and we get a solution.

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We haven't needed technical support.

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We have a direct relationship with AWS. We are not running with the usual support with AWS. We have other possibilities and are directly integrated. 

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AWS technical support is good. They have a partner that provides us with technical support. It's managed either by AWS or by partner support, and it's good. 

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I would them a nine out of ten as a rating. However, the problem we have is not with AWS. Rather, we don't allow them to touch our infrastructure. We've got a lot of security issues and protocols. It's not an AWS issue, it's the way the corporation is built, and that's due to the fact that what we do is highly sensitive.

We would need to ask for specific professional services if we did run into issues.

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Going through the chats has left me a little disappointed. It's taking far too long, and I have to come back with questions. The reason could be that they have too many departments internally, so they assign a ticket from one department to another, and it takes a long time to complete the task and provide an accurate solution.

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I personally have not contacted technical support. 

We contact our own center of excellence team, who would then contact the AWS support team for any information we required. That is the order in which we must proceed. It's the hierarchy that we must adhere to.

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We've used technical support in the past. We've been very happy with them overall. I have no complaints. they are helpful, knowledgeable, and responsive. 

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It also functions on a tiering level, and that is based on what kind of customer you are.

Internally, there is some tiering on which they respond to tickets. 

Overall the customer service support is pretty comfortable. 

They usually respond and resolve tickets fairly quickly.

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We have used technical support to an extent, and it's fine. We are satisfied with technical support.

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Technical support is good.

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I've never reached out to technical support in the past. I can't speak to how knowledgeable or responsive they are.

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Amazon's technical support is excellent. I am very satisfied with their support. 

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AWS support is good.

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Technical support is good. If you raise a ticket, they're very good. Even with billing, if you have some issues they take care of it. If you are overbilled or you're not using it and then you turn one thing by mistake, and all of a sudden the bill has increased - they'll take care of it.

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Customer service and tech support were excellent a few years ago when I needed them.

My general process is to explore and check options and run from a tutorial or AWS workshop. If this doesn't get me results, I then do a web search, and I generally find either further AWS docs or a specific example I can use to solve my issue. Within the last few years, my colleagues and I have been able to deliver as required. 

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We have dedicated support. Once we have deployed it, support comes as part of the service because it is incorporated with the solution.

We get all of the support that we need.

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We have not used technical support. We provide that to our customers.

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I don't have direct information of the support from Amazon AWS because sometimes we are relying on Amazon's partner, not directly contacting Amazon AWS support teams. We need to have some support plan with Amazon AWS, otherwise, they will not provide direct email or technical support.

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I've not used their tech support yet.

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The technical support is very fast, very efficient and very knowledgeable. Even when I've asked questions and they didn't know the answers, they were able to find someone within 15 minutes that was able to help.

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Technical support could be improved, they could be better. We don't get SLA with AWS.

They give us a specific time for a solution but they don't advise further. We have to check to see if the issue has been resolved. There should be an automatic email to notify us that the issue has been resolved, by default.

The need to work on proactiveness.

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My experience with AWS support is very good. There are four types of support: basic, free, business and premium. It depends on the level of support you have which determines how quickly they can respond about an incident, ticket or request you have. 

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I have contacted Amazon's technical support and it was quite an easy process. You will have a solution within 24 hours. 

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The technical support has been helpful.

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The support is fast at responding and resolving issues.

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Personally I haven't used their support yet. I cannot give more info. I've only been at the company for three months and haven't faced any issues that required me to reach out to technical support.

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I have never used technical support.

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There have been no issues. The support is good.

There are no issues at the moment.

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The technical support is very good.

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Amazon technical support is great.

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Technical support is good. We have had no issues with them. We are satisfied with their service.

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The solution’s technical support is good.

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There's a lot of great documentation and community support. I'm learning a lot and can find any answers I need there. 

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AWS has very good technical support. They react immediately when you need help.

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The support is average, just like other cloud providers. It's not so great but it's average. You can't always blame someone, but cloud architecture is like that. Visibility is an issue. They don't offer the latest services and if you don't know, you can just track back to your VMs or the services which you have deployed. 

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We do contact their tech support, and we get the help whenever it is required. We are pretty much satisfied with them.

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The technical support and customer service are good.

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Their technical support is very good and fast. Whenever you need something to be fixed, they are able to do it completely.

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We have not had a need to engage support for any assistance.

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There's no tech support. AWS operates under a different model. There is no simple tech support available, as there is in other traditional methods. We have an enterprise account, so it's not like individual tickets; we have an enterprise client relationship, so it's very different.

It is easy to access them.

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Amazon AWS provides good support.

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The technical support on offer from Amazon is very helpful and responsive. I'm happy with the level of service they provide. They are very good. 

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Technical support is okay.

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I've never worked with technical support personally because we have a lot of network engineers to handle that. 

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We have interacted with them. They are quite responsive to our inquiries.

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I personally have never conversed with technical support. That said, I haven't heard of any complaints about their level of service. From that, I would assume that our organization is largely satisfied with their support offering.

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Amazon support could be better.

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Technical support is very helpful and responsive. They have been good so far. We have no complaints and are quite satisfied with the support we receive.

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Technical support is okay. I will not rate it too high, but I think it might be because it is part of a basic plan. We do not have the enterprise support plan.

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Technical support is good. Overall, they are the number one cloud provider and they have an overall very high market capitalization. The support they have on offer is very good. We're satisfied with the level of service they offer.

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Technical support is customer-friendly and knowledgeable.

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Great services, assistance and response time from the AWS team

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It is very seldom that we have had to contact technical support. That said, when we have, it's been very responsive. We are quite satisfied with the level of service provided. It's been very good overall.

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I currently have several issues with Amazon Connect because we can only obtain two telephone numbers by default. With this scenario, there was a very difficult process to let Amazon know that we are not working for ourselves in our console, and that we offer our services as a third party, in terms of SaaS and IaaS, to our customers.

I'm not directly involved in the creation of accounts, and I just use them once they are created on the company or client's side. But in Amazon Connect, when we needed to add more users, the time response from Amazon was two or three days. We are subscribed to the developer support plan, and I think two or three days is a lot of time.

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I have never used technical support myself, although it's my understanding that our team does from time to time. We do all the first line ourselves. Anything that escalates to the third line, we have contracts in place to help us get assistance.

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They're decent. Sometimes, they take a while to get back to you. It depends on the severity.

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I have never needed to contact technical support. 

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We have enterprise-level support that is very good from the AWS team.

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Technical support has been very good overall. they are helpful and responsive. We are satisfied with the level of support.

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The customer support is exceptional. I was having some problems with deploying the server and had to contact support. I began chatting with the chatbot and when it did not help me I was transferred to one of their support attendants. Once the ticket is submitted, they send you another email, in three days to check whether the problem was resolved or not. They are really helpful.

Additionally, at one of the AI summits, Amazon had a room that was filled with many technical professionals. They all had different technical backgrounds willing to give support to those who asked questions. It was really helpful.

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Their technical support is good.

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I have been in contact with technical support and they are quite good at responding.

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I have not call AWS support yet, but it seems to be very fast according to the various returns I had.

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We have not used the technical support much. For the initial solution designing and PoC preparation, we contacted the sales and marketing team from Amazon. They were available and provided the necessary support.

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Customer Service:

For free support, their forums cover almost every problem encountered by users on AWS. For one-to-one problems, I found their customer service people to be good.

Technical Support:

Technical support is excellent.

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The technical support of Amazon AWS is good.

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We don't use technical support very much, so I can't properly evaluate them. What I can say about Amazon is that they do not have a larger support team in Europe or even France. If we compare them to others, for example, Google has more support in our country.

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The technical support of AWS is very good. When I need something, they reach out to me fast.

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I like the tech support. It varies by level in that you've got to pay more to get the immediate response time. Generally, I'd say it's pretty good. Literally phone rings minutes after you log a trouble ticket. They're usually pretty good about escalations and helping. Out of AWS, Azure, and GCP, I'd give them the number two ranking. Azure has good support, however, it's expensive. GCP probably is number three I'd say, of the top three.

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You have support but not very much. It's all do-it-yourself and you figure it out for the most part.

You have outside consulting firms that provide the support. 

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It should be faster. Unlike Google's and Microsoft's support, Amazon's support should be faster.

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I've used technical support in the past. I don't have any complaints about their services. They are quite good overall.

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I have contacted customer support and their response time could be faster. 

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I didn't notice any problems or issues related to this area, and everything was fine.

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Customer Service:

My experience with AWS customer service has been stellar. Everyone I come into contact with from Sales, to Technical Support are always friendly, and courteous.

Technical Support:

The technical support team is quite knowledgeable, and there is no question asked that doesn't get addressed with full attention, complete with references, examples, and a recap of conversations that were conducted.

Their technical support processes are clearly well thought out. I can always know what communication to expect, and the level of help that I can expect to receive. I have yet to call them on an issue where a resolution wasn't reached on the first or second contact.

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We have enterprise support, so they have different levels. If you have enterprise support, they have obligations they must meet. In our experience, Amazon support is above average. Sometimes we get good support. Sometimes we don't. I would rate it six out of 10. 

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I have never personally contacted tech support. 

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Amazon offers different support plans. We have enterprise support and they generally get back to us within half an hour. The escalation process is very fast, because they know that there is a critical platform involved. They generally offer a high level of support. 

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There is vendor technical support but it is not required if they are taking our support. The customers can directly purchase their support. Our small customers, are purchasing AWS support and they are pleased with the support.

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For AWS, if I compare it to Huawei, Huawei support, Huawei is better compared to AWS, however, AWS is better compared to Google and Oracle or SAP and all of those other clouds. Due to the fact that AWS has a very good knowledge base, you can easily find answers to any issue you might have. 

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The support could be better. It's an aspect of the solution that isn't as good as everything else. We aren't satisfied. They need to be more helpful and responsive.

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We don't have any challenges with technical support. We are fine with it.

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We have contacted technical support and because we are just a small client, rather than a partner, it can take 30 minutes to get a solution. We have not had to use it much to this point, so this may not be a fair evaluation.

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Technical support is responsive, accurate and helpful. Right in line with their philosophy of customer obsession.

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I do not have much experience working with AWS's technical support. However, their forums are vast and pretty full of useful information.

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Customer Service: Customer service was pretty good. It was responsive but it took 2-3 iterations on the billing/Management issue before they understood the problem I ran into.Technical Support: The technical support was a 7 on a scale of 1-20 View full review »

never had experience with customer service or support

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Technical support has been very good.

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I like the technical support.

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The technical support has been fine in my experience.

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I would say support is average.

A lot of times I would prefer a better turnaround time in terms of the response we're getting, it should be faster. Often we have to wait a long time before the problem is solved. So it is generally a very poor product resolution.

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I would say I'm quite satisfied. They're very pleasant to talk to and very helpful.

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AWS has great support engineers. There are several types of support packages. Based on your package, they support you in their SLAs. Until now, they helped me well with every single ticket that I've issued.

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We have a few issues in the beginning during the setup, but we were able to resolve them ourselves.

We are satisfied with the technical support.

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I would rate AWS support four out of five. They're good. I can activate cases on the technical calendar through AWS development support. I've gotten a lot of support through AWS Blue. 

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Technical support has been very good. We don't have any complaints. We are satisfied with the level of support on offer.

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I cannot comment on Amazon's technical support, as we have not made use of it. 

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We haven't really had to contact technical support. The documentation is very complete and easy to understand. 

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Customer Service: AWS's customer service is ridiculously good. Back when I was admin of an account that only used a few hundred dollars a month, I got top-notch support from my account manager. He set up a couple of conference calls with Solution Architects with no hesitation. Now I preside over an account with significantly more usage, and the customer service remains great.Technical Support: AWS has some really smart people who can analyse my technical questions and give me a cogent, useful answer in short order. Their tech support is top-notch. View full review »

Technical support has been great. They are helpful and responsive. They are very fast.

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Customer and technical support are very good.

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Support from Amazon is not at all good as a partner. We wouldn't lose sleep by not working with them as a partner, but we would continue to work on that technology. It is not at all a partner-friendly company.

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We had some issues and we had pretty good support. They even created a special attach for us to solve our problem and they responded very quickly. If you buy the additional support, the support is really good.

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We've yet to contact technical support. I can't speak to how helpful or responsive they would be.

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We have one contact person for our organisation. Through him, we gave him our requirements, and he arranged all those things about AWS for our installation. We gave him the details of the quantity of RAM & hard disks, and our expectations.

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I don't have any experience with technical support.

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Their support is pretty fast and good. They provide worldwide support, and everything is taken care of.

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Tech support is amazing.

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Their technical support is good, very friendly, and provides us with a solution.

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Technical support is not so good. 

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Technical support has been good. I have not heard of any customer complaints. It's my understanding that they are helpful and responsive and users are satisfied with their level of service.

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I have seen the email exchange on consulting an issue, and so far, their support is okay.

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The technical support is okay. It takes a while to get their attention; maybe they are small players — they have bigger fish to fry. I'm not very involved in talking to technical support, our engineering team deals with them.

We have a team of around four or five engineers who handle all maintenance-related issues.

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We don’t pay for professional support. However, the support forum helps us with most problems.

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All our needs were met by researching the documentation. AWS offers stable resources and abundant documentation. There is no reason to use the technical support frequently.

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I don't directly take support from Amazon. We have a company for technical support, and their suggestion was great. The technical sample that they gave was very easy. It helped to resolve the problem quickly.

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Amazon support is good.

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I've never gotten to the point where I needed to reach out to technical support. I cannot speak to how helpful or responsive they would be.

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I had contacted them for another solution, and they got back just in a day.

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I am a beginner, I am satisfied with the support.

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I've found the technical support to be pretty decent overall. You do need to give them some time, however, largely we are satisfied with their level of helpfulness.

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Seven out of 10.

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Our team has used technical support in the past. I haven't myself, personally, however, my team called them for technical questions. We tend to use either AWS or our system integrator when it comes to answering some troubleshooting issues.

The support could be better. It's my understanding that they need to take some sort of certification, and that there is a bit of a learning curve. They're not bad, however, as I mentioned, they could be more proficient. While some seem to be certified, others need to polish their skillsets.

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The technical support is good.

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The technical support is good.

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The cloud platform can have problems, but AWS has a good SLA. If a region has problems, Amazon will fix the issue, so the customer never knows. 

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We've used technical support in the past, and they are fine. We've been satisfied with the level of service provided to us.

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AWS support could be better. It could be faster and straightforward.

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The technical support can take longer than expected sometimes. They could improve on this.

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They need to be faster.

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We have interacted with them. They are good, and we've not had any issues with them.

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Their technical support is okay, but it can be better. This is something for which there is room for improvement. We get more support from some of the other providers as compared to AWS.

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There are so many references that I can refer to, and their technical support is great.

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Our experience with technical support was as expected; they responded fast.

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I did not have to call technical support.

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Customer Service: Excellent.Technical Support: Excellent. View full review »

They provide support at different levels.

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The technical support is good. We contacted them when we were working on a project and they were both knowledgeable and helpful.

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We have not used the technical support from AWS, because we are a company without a partnership. We contact their implementation partners for support. We also work closely with our client's implementation partners who have been fairly helpful. They have been able to deliver.

The technical support from AWS has not been very forthcoming. It is very difficult to get.

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Their technical support is really good. I am very satisfied.

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We've used technical support in the past. We've made tickets. Largely, it's been helpful. The response time is reasonable. We're largely satisfied with the level of support provided.

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Amazon support is very good. 

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Customer Service: Could be made much betterTechnical Support: Excellent View full review »

I haven't used technical support. I haven't yet had a need to. Therefore, I can't discuss anything in regards to their helpfulness or knowledgeability. That speaks to how good their product has been overall.

That said, if you run into problems, most of the issues that you are having in terms of technical difficulties can be solved within the documentation.

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The tech support is good and prompt.

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We do not contact them directly. We reach out to our contractor and they contact AWS technical support.

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Customer Service:

Their priority is the customers.

Technical Support:

The technical support is the best.

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Customer Service:

Very nice.

Technical Support:

Very good.

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My experience with technical support has gone very well. They are very responsive. They are pretty cool.

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We manage support issues, we don't depend on others for technical support.

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The technical support is very good.

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My team and I have not needed to contact support.

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We get our first-line support from our in-house support, and they deal with Amazon support.

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We never had to use the support but I have heard the support was good.

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We have never had a problem with technical support.

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Excellent. 10 out of 10 for this.

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