Amazon EC2 Container Service Room for Improvement

Service Delivery Manager / Architect at a tech services company with 201-500 employees

We faced challenges with AWS and I feel the support could have been better - more timely with their response, more knowledgeable staff and more customer friendly. As a partner, I'd like to see a response from the appropriate team and know that they'd help us throughout. AWS is in partnership with other product vendors in developing the connectors and could have given a direction to another vendor, Tableau, for example, because when we try to use those connectors to hook up the data into cloud, it was challenging and a very difficult exercise to go through with AWS in order to resolve the problem. Both sides tell us it's not their problem.

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