Amazon Kendra Overview

Amazon Kendra is the #5 ranked solution in our list of top Search as a Service vendors. It is most often compared to Amazon Elasticsearch Service: Amazon Kendra vs Amazon Elasticsearch Service

What is Amazon Kendra?

Amazon Kendra is a highly accurate and easy to use enterprise search service that’s powered by machine learning. Kendra enables developers to add search capabilities to their applications so their end users can discover information stored within the vast amount of content spread across their company. This includes data from manuals, research reports, FAQs, HR documentation, customer service guides, and is found across various systems such as file systems, web sites, Box, DropBox, Salesforce, SharePoint, relational databases, Amazon S3, and more. When you type a question, the service uses machine learning algorithms to understand the context and return the most relevant results, whether that be a precise answer or an entire document. For example, you can ask a question like "How much is the cash reward on the corporate credit card?” and Kendra will map to the relevant documents and return a specific answer like “2%”. Kendra provides sample code so that you can get started quickly and easily integrate highly accurate search into your new or existing applications.

Amazon Kendra Buyer's Guide

Download the Amazon Kendra Buyer's Guide including reviews and more. Updated: February 2021

Amazon Kendra Customers
Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
Amazon Kendra Video

Amazon Kendra Reviews

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reviewer1438062
Quantitative Analyst at a financial services firm with 1,001-5,000 employees
Real User
Top 5Leaderboard
Oct 25, 2020
Tunes the relevance and ranking of results which improves accuracy; price is very high

What is our primary use case?

This solution helps in the search for relevant documents. Similar to Google Search on public information, Kendra can help you do the search in your enterprise document repository. If you have a set of documents in your organization, and you want to perform a search and find documents that correspond to your query, then Kendra can provide the top results or a summary from the document content based on your query. We are service integrators and provide consulting services for different enterprise organizations in US.

Pros and Cons

  • "Provides flexibility to tune the relevance and ranking of results."
  • "The time it takes for indexing documents could be reduced."

What other advice do I have?

This is a really, really expensive solution making the adoption of it very difficult at the enterprise level. I would rate this solution a seven out of 10, mainly due to the high cost.
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Search as a Service
Buyer's Guide
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