Out of the box integrations to common NoC tools including ticketing systems, Change Control and Analyst logging.

Dell AlertFind occupies one of the most critical areas of an critical incident escalation by providing the multi-channel notifications. Dell could find greater adoption in NoC/Command and Control centers by having out of the box integration with common service support tools used in the enterprise. A prime example would be for AlertFind to have an integration into WEBEX/Go2Meeting so that AlertFind users could schedule a troubleshoot meeting as they are sending the escalation broadcast.

Another great feature would be out of the box integrations to ticketing systems like ServiceNow or ZenDesk. If the details of the AlertFind (broadcast group, message, times, responses) could be automatically added to an associated incident ticket- that would add more color and completeness to service support actions.

Looking for complete ITSM integration similar to comparable offerings.

The product works well, and I probably would have stayed with it for years. However, after the first year, they wanted to raise the price by 25%, but offered a three-year deal that only raised the price 15%! You can't afford to do business with them. There are other options.