The tech support is pretty good. They're very responsive, and that typically means they're pretty good at solving problems. They can tend to take a little bit of time. Sometimes the challenges that we have are, typically, quite complex. 

When we had a performance issue on one of our models, it took them at least three weeks to do a full review of the model as the models are quite complex. However, they did a detailed breakdown line by line and there were probably 10,000 lines of items in here. It's built as cubes, so we have line items inside the cubes, similar to a pivot table in Excel. They did a full analysis, and then we got a detailed report at the end of where we had performance issues on a line-by-line basis and we could easily fix those issues.

Technical support from Anaplan is excellent. But I haven't seen any major setback that required technical support. Sometimes the server was down and we couldn't do anything. Support from Anaplan in those instances was great. It's not like other tools where the server keeps failing. Everything is in the cloud, and we hardly see things collapsing.

I haven't used Anaplan's technical support much. I usually contact the architects when I have specific questions about approaching certain things or the viability of different uses for the solution. If I include the architects in technical support, I get a quick turnaround.

Technical support is really fabulous. I've been working in data processing for the last 25 years, and Anaplan is incredible. They're fast, they are skilled, they are competent, and they are accurate. It's really great. They're wonderful. The support is incredible.

I haven't had any issues with technical support. 

We do the support ourselves and rarely needed global support from the vendor.

They are very customer oriented. You get your responses very quickly, and their turnaround to fix problems is also very quick: around four hours. They don't have any kind of portal, but they are building on it. It is all through mail communication. Once you send something,  there is somebody immediately supporting you 24/7.

They have a huge documentation space for troubleshooting. Because it's a very small solution with less customization, it's more about your thought process and they have forums to help you out based on user experience. From a technical side, it is very easy to understand. But to do the customization part you need someone for support, and the forums are helpful.

Technical support is 8 out of 10.

Sometimes, we find bugs within the system, and we don't know how to fix them. So, every year we file maybe five to ten tickets with Anaplan support to fix the bugs that we found.

The tool’s support is responsive but its Workaround Time is not very helpful.

I would say it was a good experience. I faced probably zero unsolved issues. On a scale of one to ten, I would rate it all nine. They're good at solving issues.

Technical support has been good.

Anaplan has an online community group and if we have any technical problems they can provide us support answers within 15 to 20 minutes. Their technical support is very good.

The support is pretty good. They get back to you within a week.

Technical support is very good. I have also worked on SAP previously, and, if I had to compare SAP support and Anaplan support, Anaplan support is quite responsive. We're very satisfied with them overall. 

We provide the implementation and the after the support of the solution.

Anaplan's technical support is very good.

My experience with customer support has been great, they are very responsive to any issues.

I would give technical support a rating of 8/10.

Anaplan provided us with some great resources and Professional Services resources to get our initial sales forecasting model off the ground.

Mostly there is no need for any support. Anaplan is very supportive in case you need to contact the technical support.