Ansible Customer Service and Technical Support

Senior Operations Engineer at a financial services firm with 5,001-10,000 employees
Technical support has been good with the limited number of things that are supported in Tower. The Tower modules are not supported by Red Hat, which was disappointing. If I have to do updates to Ansible Tower, not somewhere else, I have to call the API, look at the right JSON, and post the JSON. If I had the module, and I had the feature of the module, I could use it. Right now the modules available on community don't have all the features. If Red Hat was supporting it they would have added those features. So there are things that are still missing. View full review »
Principal Engineer at CyberArk
I've never had to use tech support. I've always been lucky enough to be a partner, so I get direct to where I need to go. I also haven't heard any complaints from our customers. View full review »
Eric Greene
Senior DevOps Engineer at a tech vendor with 201-500 employees
I usually just use the community. If you hop on IRC Channel, the Ansible channel, there are tons of people who are helping each other out all the time and helping the community grow. There is a lot of documentation on their website as well, which is unlike most tools out there. It is very thorough and detailed. It has how-tos and examples. You can even deep dive into Jinja and its more advanced features to understand what you're doing. View full review »
Learn what your peers think about Ansible. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,901 professionals have used our research since 2012.
Thomas Elrod
Senior Systems Administrator at Louis Stokes Cleveland VA Medical Center
I actually haven't had to contact tech support on any issues. My colleagues have worked with them for OpenShift, but for Tower, we haven't had a reason yet. View full review »
Mohamed Ibrahim
Senior DevOps at RubiconMD
If we want to utilize technical support, we would need to use a more premium solution since Ansible Tower is free. View full review »
Clarence Mills
System Engineer at a tech vendor
Sometimes it takes a couple of messages before they understand more difficult situations, but I would rate technical support at eight of ten. View full review »
Steven Roth
Linux Administrator at a healthcare company with 10,001+ employees
So far, in our interactions with technical support, they've been knowledgeable. We're very happy. View full review »
Chris Smolen
Senior Network Engineer at ePlus Technology
Since I use Community, it's all community-based. Most of my questions go to Network to Code, which has a Slack channel, and the Red Hat Ansible team is on it along with a lot of industry people. If you ask a question, it's pretty likely that you are going to get a response. View full review »
Ahmad Bukhari
Senior Security Engineer at Mindpoint
We do have a support license with Red Hat. I can call them and ask them questions, if I am stuck somewhere. However, our Linux department is really smart, and they know what they are talking about if I run into something, so I reach out to my resources first before I go to Red Hat. View full review »
Meltron Kendrick
Senior Systems at a government with 10,001+ employees
We haven't had to use tech support, but they are there. If we need to, I am sure we could easily reach out to them. We have an account. View full review »
Shashank Jha
Senior Software Developer at HCL Technologies
The community is enough for me. View full review »
Logan Vig
Co Founder at Limestone networks
We don't use Red Hat tech support. We support everything in-house. We have written a lot of open source Ansible content. I work on the OpenStack Ansible project. So, we've done a lot of open source contribution and support all of our playbooks and roles in-house as well. View full review »
Keith Rhea
Security Engineer at MindPoint Group
We are a partner with Red Hat. On the Ansible Lockdown project, we interact with them a lot, though not necessarily the tech support. We interact frequently with the product managers and those types of people. We also work through the community. View full review »
Learn what your peers think about Ansible. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,901 professionals have used our research since 2012.