AntWorks CMR+ Room for Improvement

Rick Koo - PeerSpot reviewer
Digital Technology Leader at Mercer

We would like to see the overall accuracy increase.

Having the ability to measure accuracy is something that is important to us, so this is an areas that could improve.

The technical support could be more responsive.

Although the performance is good, there is some room for improvement in that regard. I would rate the performance an eight out of ten. Specifically, the speed of processing complex documents should be better. 

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AP
Senior Technologist at a financial services firm with 1,001-5,000 employees

It would be very helpful to have a simple and extensive training guide, or training model, to help learn how to work with the product. This should include a training session, as well as documentation and help on exposing APIs to any third-party applications. For example, if I am developing an application in Microsoft .NET and I want to automate features which help the users, it would really help if I am aware of the functionality. Currently, we have to explore ourselves using tools such as Google, and we have to check with the users.

I would also like to see better AI integration, as well as better compatibility with other operating systems and devices.

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Buyer's Guide
Intelligent Document Processing (IDP)
March 2024
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