Apache Hadoop Customer Service and Technical Support

ITexp677
IT Expert at a comms service provider with 1,001-5,000 employees
We actually have not used technical support. Everything we needed a solution for we just use Google and it's enough for us. Sometimes we do have issues, but not often. The issues are mainly to do with the terminals because it's a bit complicated to integrate these other systems. We have managed to solve all the problems up till now. View full review »
Samuel Feinberg
Analytics Platform Manager at a consultancy with 10,001+ employees
Apache is the open-source foundation that Cloudera and Hortonworks contribute code and some work to. I don't know that there is actually support and structure, per se, for Apache. We have had premium, at various times with various companies. From the three dominant companies I've worked with - Cloudera, Hortonworks, and MapR - there is a premium support package but that still only covers their base. Distribution is not necessarily all the add-ons that are on top of it, which is really a big challenge: to get everything to work together. View full review »
reviewer860583
Data Scientist at a tech vendor with 501-1,000 employees
There are several forums on the web, and Google search works fine. There is a lot of information available and it often works. They also have good support in regards to the implementation. I am satisfied with the support. Generally, there is good support. View full review »
Learn what your peers think about Apache Hadoop. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,360 professionals have used our research since 2012.
YogeshThakkar
Technical Architect at RBSG Internet Operations
We've never contacted technical support. View full review »
Learn what your peers think about Apache Hadoop. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,360 professionals have used our research since 2012.