Choose a specific buying criteria from the list and see what real users have to say about it.

Apache Kafka Technical Support

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Hadoop Technical Lead (Assistant Consultant) at a tech vendor with 10,001+ employees
The open source community is very strong. Also, distributors like Cloudera and Hortonworks provide paid support. view full review »
Anonymous avatar x60
Senior Java Consultant at a tech services company with 501-1,000 employees
We use the open source one, so we did not opt for any technical support. view full review »
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Senior Software Engineering Consultant at a tech services company with 51-200 employees
There are specialized consulting companies in this space and there are online resources to read. That may help companies get past hurdles. view full review »
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SDET II at a tech services company with 5,001-10,000 employees
Since it's an open source product, no technical support is available. However, the open source community is very active. view full review »
Anonymous avatar x60
Founder, CEO at a tech vendor with 1-10 employees
It’s an Apache-community based support, so it is not really prioritized if you have a business issue. This is why most enterprise customers pay for cloud services. view full review »
B94acfff c187 47f3 a11a 2f35bba4f243 avatar
Solutions Architect at a consultancy with 1,001-5,000 employees
* Kafka is open source from LinkedIn and support comes from the community of users. * You can go with Confluent, the company that was founded by the original engineers from LinkedIn. * You can go with a cloud hosting service, like AWS EMR or Azure HDInsight. view full review »
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Principal Software Architect at a tech services company with 11-50 employees
We have the source code to make changes if necessary. view full review »
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Team Lead at a financial services firm with 1,001-5,000 employees
There is no official technical support as the product is 100% open source. view full review »
Anonymous avatar x60
Head of Engineering
We were not completely satisfied with the technical support. We subscribed to the Confluent professional platform to receive guidance and support on development and deployment. Whilst the development side is quite well covered by their consultants, the deployment and administration is not at the same level. view full review »
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Deputy General Manager, DevOps Manager at a tech services company
We used the open-source version. view full review »
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Big Data Lead at a marketing services firm with 51-200 employees
We need more documentation regarding maintenance issues. view full review »
Anonymous avatar x60
Enterprise Architect at a logistics company with 1,001-5,000 employees
We haven’t used technical support. view full review »
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Technical Lead/Project Manager(Consulting Apple Inc) at a tech services company with 1,001-5,000 employees
I would give technical support a rating of 6 out of 10. view full review »
Anonymous avatar x60
Lead Engineer at a retailer with 1,001-5,000 employees
It is open source, so support is in our own hands. The only option is to make a new feature request through JIRA. When multiple people in the community make a request for similar feature, it gets priority. view full review »
Anonymous avatar x60
Java Developer at a media company with 1,001-5,000 employees
We haven’t needed technical support with the product yet. view full review »
868fac92 ebf8 4953 a45c b94dc0d0ab3f avatar
Technical Architect at a tech vendor with 51-200 employees
We used the open-source version and did not buy support from Confluent. view full review »

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