Apache Spark Customer Service and Support
We have an internal team, and they participate in process of developing Spark. They are Spark contributors, and if we have some problems, we turn to them. It's our own people, yet they work with Spark. Generally, if the problem is more minor, we look at some sites or have some discussion about Spark or internal guys who have experience with Spark.
View full review »In the community forums, I asked questions a while back when I was new. However, the responses came from other users in the community, not the official Apache Spark organization. So, I am not sure about the proficiency.
Since it's open-source, most questions happen in the community. For enterprise support, I imagine the response speed would be different.
View full review »SS
Sachin Shukre
Sr Manager at a transportation company with 10,001+ employees
I contacted customer service and support six or seven years ago when Spark was still on version 1.6.
We were struggling with memory limitations and the need for a lift and shift mechanism in a hybrid cloud mode. I contacted one or two people at that time.
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Apache Spark
March 2024
Learn what your peers think about Apache Spark. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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We use Cloudera distribution, so we ask Cloudera for support, which is not open-source.
View full review »Apache Spark is an open-source tool, so the only support users can get for the tool is from different vendors like Cloudera or HPE.
To rate my overall experience, I would give it an eight out of ten, leaving room for potential improvements in terms of technical support.
View full review »Apache Spark is open-source, there is no team that will give you dedicated support, but you can post your queries on the community forums, and usually, you will receive a good response. Since it's open-source, you depend on freelance developers to respond to you, you cannot put a time limit there, but the response, on average, is pretty good.
View full review »Apache Spark's technical support team responds on time.
View full review »We haven't contacted Apache Spark support directly because it's an open-source tool. However, when using it as a product within Databricks, we've contacted Databricks support for assistance.
View full review »ML
reviewer1759647
Information Technology Business Analyst at a aerospace/defense firm with 10,001+ employees
We are using the free version of the product. So, we are not using any support.
View full review »There isn't really technical support for open source. You need to do your own studying. There are lots of places to find information. You can find details online, or in books, et cetera. There are even courses you can take that can help you understand Spark.
View full review »If you pay for customer support then you get a quick and efficient response, otherwise the community support offers good help.
View full review »KK
Kürşat Kurt
Software Architect at Akbank
We have not used Apache support. We have only used Cloudera support for this project, and they helped us a lot during the development cycle of this project.
View full review »RV
Rajendran Veerappan
Director at Nihil Solutions
I'm a developer, so I don't interact directly with technical support. I can't speak to the quality of their service as I've never directly dealt with them.
View full review »NK
NitinKumar
Director of Enginnering at Sigmoid
I haven't contacted them.
View full review »PE
reviewer1792824
Senior Test Automation Consultant / Architect at a tech services company with 11-50 employees
It is open source from my point of view. So, there is no support.
View full review »Usually, we can fix any issues. If we have problems, we google a little bit to find the issue.
View full review »AR
reviewer1185906
Manager - Data Science Competency at a tech services company with 201-500 employees
There is no official support for this solution. Because it's open-source and there is no cost involved, there is nobody to contact for support. Our own internal team of experts, which work on different problems, both support and contribute to the platform.
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Customer Service:
I've never had to use customer service.
Technical Support:I've never had to use technical support.
View full review »I have to say it is bad. I can only ask for help in the Google group. However, it is run in the developer-for-developer style. There are almost no people from databricks. I also use a Cassandra-Spark-connector, and Datastax has at least one dedicated person to help the community.
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Customer Service:
I use Apache open source. Everything is on our own.
Technical Support:I use Apache open source. Everything is on our own.
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Customer Service:
Customer service is excellent.
Technical Support:Technical support is excellent.
View full review »AD
reviewer1046250
Senior Consultant & Training at a tech services company with 51-200 employees
I have not been in contact with technical support. I find all of the answers that I need in the forums.
View full review »Since we were using the Open Source version of Apache Spark, without the Databricks support, we never used technical support form Databricks.
View full review »This is an open source technology and is dependent on community support. The Apache Spark community is vibrant and it is easy to find answers to questions. The enterprises can also get commercial support from Hadoop vendors such as Cloudera. I recommend enterprises to inspect Hadoop vendors’ commitment to open source as well as their ability to curate Apache Spark technology into the rest of the ecosystem before signing up for a commercial support or subscription.
View full review »SK
reviewer1904019
Chief Technology Officer at a tech services company with 11-50 employees
The technical support from Apache Spark is very good.
View full review »We still rely on user forums for my answers. We do not use a commercial product yet.
View full review »KK
KamleshKhollam
Managing Consultant at a computer software company with 501-1,000 employees
We have not been in contact with technical support.
View full review »MG
Mohamed Ghorbel
Director of BigData Offer at IVIDATA
Apache is an open-source platform so there is no technical support.
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Customer Service:
I haven't had to use customer service.
Technical Support:I haven't had to use technical support.
View full review »LC
Snrsecengin567
Snr Security Engineer at a tech vendor with 201-500 employees
You actually buy Cloudera along with it. You don't really get any support, except you need support.
View full review »I'm not the one who would contact their support if we needed it.
View full review »Buyer's Guide
Apache Spark
March 2024
Learn what your peers think about Apache Spark. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.