Apica Synthetic Overview

Apica Synthetic is the #9 ranked solution in our list of APM tools. It is most often compared to AppDynamics: Apica Synthetic vs AppDynamics

What is Apica Synthetic?

Apica Synthetic is a powerful monitoring tool built for enterprises seeking predictive insights into the performance and uptime of websites, applications, APIs and IoT. By simulating user journeys from locations across the globe, IT and DevOps teams are able to proactively monitor applications around the clock, identifying performance and availability issues before they affect internal or external end-users.

Apica Synthetic Buyer's Guide

Download the Apica Synthetic Buyer's Guide including reviews and more. Updated: May 2021

Apica Synthetic Customers

Linux Foundation, Sodexo

Apica Synthetic Video

Pricing Advice

What users are saying about Apica Synthetic pricing:
  • "The pricing and licensing are very reasonable. At the end of the day, you are using their technology/software and getting X amount of checks for a very decent value. As for discounts, they try to meet your budgets as much as they can. For example, if you need 100 checks and you have X amount of budget for it, then they will try and get down to that price. Costing-wise, it is a reasonably cost product. They will always try and come down to your price if you need them to come down to it by knocking off certain areas."
  • "Apica is pretty cost-effective if you buy both solutions together: Synthetic and LoadTest. If you are going for one solution, the cost is on par with any tool in the market."
  • "Another main difference between Apica and the other products was the cost. We really thought that the balance in Apica between the features and costs was the best among all the products on which we did a PoC."
  • "The level of alerting accuracy has saved us time and money in operational costs. Overall, it has automated a lot of the manual efforts which have been more complex with some of our other scripting tools or monitors. So, it brings things together by doing things faster and saves us money."
  • "The pricing is very reasonable, but it is not cheap."

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CTO at GreySnowPoker
Real User
Top 5
Monitors every single touch point that can fail inside a user's journey

What is our primary use case?

There are quite a few things that we use Synthetic for: * We use it for error checking and geo-protection checking because we are very regulated since we are in gaming. Basically, if it doesn't see X text on a page, the geo-protection is not firing properly for blocked areas. This checks all our maximized databases. * We use it for timings in making sure the web page is optimal so we can tell if someone accidentally seeks a large image up through the CMS site. * For the load test side, it is pretty much obvious what it does. It is load testing outside through journeys what we have through… more »

Pros and Cons

  • "It helps with releases because we monitor them in staging. We can tell if something is critically wrong before it gets into production, e.g., if it was load related or function related and also what was different in the dev stage. It then alerts us straightaway inside of our production monitors once it has been released. Therefore, it has improved how we run our systems since we monitor multiple environments."
  • "The initial screen on their dashboard could have a bit more data, but this is a small thing. It could have more data, so we do not need to drill down to a screen behind that initial information. I would like them to get a little better on the user interfaces that we need to go into."

What other advice do I have?

There are multiple different things you can take off of the solution: * Your code is not correct. * Your image optimizations are not correct. * Your geo-blocking has a fault, which means you're in breach of your license. * How your system is working, e.g., the speed, performance, errors, and missing assets. There is a lot of in-depth content. They do meet our security requirements because we are not sharing any private data with them from a software-as-a-service point of view. With on-premise, we had one or two licenses that folks tell us that we could install on our platforms, monitor, prime…
JF
Information Systems Engineer III at a financial services firm with 1,001-5,000 employees
Real User
Top 10
Offers us the unique capability to see what the customer is seeing but the audit log system needs improvement

What is our primary use case?

We're a banking software company, so we use it for Synthetic logins to test how one of our end users would log into our product for a customer, how long it would take, what loads, and then log them out. Then we test how long it takes to do that entire process. On the Synthetic side, we only use it SaaS-based. We actually put it through an SSO. We use Okta for an SSO. That's how we're securing our connections there. Security-wise, Apica's got a couple of things in the works that are going to help them out, but they're not there now. In particular, they're coming out with a key chain that allows… more »

Pros and Cons

  • "As always, within the IT industry, everybody's always looking to upgrade and update everything else like that. Apica has been one of those things but it's really hard to replace because it offers us the unique capability to see what the customer is seeing. A lot of other ones can do Selenium script and things like that, but there's a lot in Apica that we use right now. We utilize a lot of the scenario options in Apica right now, and there's a lot of other ones that do parts of it, but it doesn't do everything that Apica does."
  • "Alerting needs improvement. It's a little noisy. It needs some better options. Currently, they have an issue, when you set up a synthetic monitor, you can set up where it's monitoring from, a data center that Apica owns."

What other advice do I have?

The biggest lesson I have learned from this solution is the sheer number of sites that can load when you load one website. We do online banking, but when you load online banking, it also loads 50 other URLs as it loads through there. That might include Google, Facebook plugins, or things like that. It has really opened my eyes to how many things load when you just open up a single webpage, even if there's that much on the webpage itself. It's very comprehensive when it comes to website monitoring. I would rate Apica Synthetic a seven out of ten. We've had our problems with it and we're still…
Learn what your peers think about Apica Synthetic. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
501,151 professionals have used our research since 2012.
IT Director at a financial services firm with 5,001-10,000 employees
Real User
Top 5
Gives an outside-in view, that really gives the same context that the end-user has but the documentation should be simplified

What is our primary use case?

Our primary use case is for monitoring. We've got a number of auto finance applications and hosted applications that my teams are supporting. Apica offers outside-in visibility of what a user would experience if they were actually logging into the platform. We noticed that we were missing that outside component. We had a lot of internal monitoring in place for making sure that the user experience was good, but when it came to being able to support our users and report back on issues our users might be experiencing, and work to remediate or identify and resolve issues that our users may be… more »

Pros and Cons

  • "From our standpoint, there are a number of valuable features. The WebHooks are obviously really great. The alert framework is really good and then the reporting and visualizations that you get from the dashboards is good. Those three areas are primarily what my team's focused on in terms of usage from day to day."
  • "The having to install an application on your desktop to utilize something like ZebraTester is a little cumbersome. It would be nice to see that become a web-based application. Having the documentation a little more accessible, and easier to digest by people who are just learning how to use the framework, especially when it comes to more complex or more edge-based cases would be really helpful to have."

What other advice do I have?

I would highly encourage organizations that have external applications, web-based applications to definitely consider this platform if they're looking for something to give them an end to end view in the overall user experience. Having that outside-in view, you don't really think about it at the time when you don't have it. But once you actually have that outside-in view, that really gives you that same context that the end-user has. It's kind of surprising how much more you actually learn about things that aren't necessarily within the infrastructure that might impact your clients and…
Lead Consultant, Engineering Team at a insurance company with 10,001+ employees
Consultant
Top 5
Their support makes the product so much easier to use. They sped up our migration process.

What is our primary use case?

Synthetic: To replace and improve on the current solution and integrate it with the multiple platforms that are already available in the organization. LoadTest: To replace the current solution with a newer and better platform which would not only expand on the current capabilities but also reduces the infrastructure maintenance. We have a mix of hybrid models. We have the orchestration platform as SaaS in Apica's cloud. However, the agents that we run checks (or load test from) are located on-prem.

Pros and Cons

  • "One of the biggest advantages of moving to Apica is the ability get to a hybrid model with the architecture in the cloud and our agents on-prem. We also have access to Apica's cloud agent across the globe. That has changed the way that we have our load testing setup at this point. Previously, it was always internal. Now, with this change in the way it is implemented for load testing, we can test anywhere across the globe and from the list of agents available within Apica's cloud. If I don't have an agent available in a second location, it just takes an email to their customer support, then it is spun up within 24 hours. That flexibility has changed the way that we perceive our load tests, not just in the US, but globally."
  • "The accuracy of alerts can be improved a little bit. Right now, it's pretty good in terms of alerting pretty quickly about failures or changes in response times. However, what we have seen happen is the number of alerts that we are getting is very frequent, and we would like to tone down the number of alerts. That's the only trouble we have. Apica could tone down those settings because there is no option for us to tone it down to a level that would reduce the alerts to a minimum. As a platform, it does send us good alerts, but it could be improved a bit."

What other advice do I have?

For Synthetic, we still need to see the alerting in real-time to see how it improves. There is around a 15 percent adoption rate in the company for tool use. However, for our target audience, the total is around 80 percent. Our idea is to get to 100 percent adoption for our intended group of users. That is the goal for the middle of next year. Apica is a pretty flexible tool. The amount of features that they have to offer is very high compared to other tools on the market because of the flexibility that they have to offer. The product team behind it is very committed to making those changes…
Senior APM Specialist at a tech services company with 1,001-5,000 employees
Real User
Top 10
Enabled us to set up business logic on the availability of our services, with multiple criteria to trigger an alert

What is our primary use case?

Apica is used to perform availability checks of our IT services. We put what we call synthetic checks in place, and these are mainly used to check if a specific application is running correctly, or if it is not available.

Pros and Cons

  • "There are several features that are really good. The first one is the flexibility and the advanced configuration that Apica offers when it comes to configuring synthetic checks. It provides the ability to customize how the check should be performed and it is very flexible in the number of synthetic locations that it can use. It allows us to run scripts from different locations all over the world, and they have a really good number of these locations."
  • "There are some components of the user interface that are not up to date. Just to give you an idea, today we have web applications that are called single-page applications that are much faster than the old style of web application. If we can move faster into the flow of the graphic user interface, and in a more effective way, it will save us a lot of time."

What other advice do I have?

If you are looking for a product that offers a huge technology modernization, and quick support, you should take Apica into consideration, for sure. It is a small company compared to others, but they are really quick in answering your needs and providing you modern technology. If your company is growing and is looking to add new monitoring that is up to date, I would warmly suggest Apica. We decided to use the SaaS version because we are trying to change the model of services that we are using in our company. We are trying to minimize the on-premises products because we don't want to be in…
SL
Performance Synthetic Performance Monitoring and Autonomic IT solutions architect at a financial services firm with 10,001+ employees
Real User
Top 20
Automates a lot of manual efforts that have been more complex with some of our other scripting tools

What is our primary use case?

We monitor various applications provided as dependent services. We also monitor internal applications that are required for different departments. Then, we have a wide variety of applications supporting different departments as well as clients. Whether it be a background transaction, front-end UI, or vendor application, we try to monitor the DNS with Apica We have been using it both on-prem and off-prem recently. The Apica platform has its own external instance.

Pros and Cons

  • "You can tell from the operational space of people who are using and consuming this data that they are more integrated. It is not dependent on one team anymore. It saves a lot of time by capturing and pinpointing the exact problem that is happening quickly. We have moved from getting escalations manually to getting escalations synthetically."
  • "Learning the tool has always been a little difficult from a scripting perspective because the framework is proprietary and unique. Once we became used to what it does and how to perform it, then it became easier for my team and me. I would like to see some of the testing steps be part of a more well-known language, like Java or Python. That would be a big improvement."

What other advice do I have?

Organize your operations and App Dev teams to get onboard quickly. That is probably one of the most successful factors that you'll have. If your teams really buy into the framework and understand your objective, then you'll have better success criteria. This is because you really need to have everyone onboard from the lower lanes to the production level in order to continuously be able to get your synthetics updated with each release so you can reduce false alerts. Then, you can continually have monitoring in your applications. We certainly have more room to grow. We continuously develop new…
BA
IT Operation Lead at a comms service provider with 501-1,000 employees
Real User
Top 20
Helps us find failures in a process flow before they impact users, resulting in positive revenue impact

What is our primary use case?

We have various tools, applications, and websites and the use case for Apica is emulating user actions on those sites and in the tools. We use it for proactive action. Before the user starts getting errors, Apica will alert us because we have it monitoring the same actions we expect the users will be taking. Once Apica detects an error it will notify us so we can take necessary action, before it becomes widespread and users start to report it. Apica is doing an important job in monitoring because our company offers services through those sites and the application. We're using it on-premises… more »

Pros and Cons

  • "With the ZebraTester, the ability to have and store dynamic variables, when setting up the monitors, means you can extract that value and use it in a subsequent service call. This is something that has made our lives easier... This is one of the features that I like the most because it helps us in configuring these services, in a certain flow, without the need to re-record the whole thing."
  • "When it comes to the way the internal agent is installed, because you can install an application on a server, I would love to see the application Docker-ized. If you could install internal agents using Docker or using containers, it would be easier for us to manage them and spin up internal agents."

What other advice do I have?

Every time I face an issue and reach out to the support, they point me to a part of the documentation. So read the administration guide or the documentation, because they have everything that you need in their Knowledge Base. This is something I learned from opening multiple tickets. It's there in the documents. It now saves me time when I read the documentation. Apica Synthetic is one of the most important monitoring tools that we're using. I would rate it at 10 out of 10 because it's accurate. I've dealt with so many tools and applications, but their support is the most responsive support…
Head of Monitoring at a tech services company with 1,001-5,000 employees
Real User
Top 5
Reduces the time required to fix issues, saving us money

What is our primary use case?

We have an eCommerce company. so we manage a lot of online stores. Our main usage is to make sure that our store web pages are different types of web pages, so there can be a homepage, search page, or product list page for each online store that we manage worldwide. We leverage a lot of Apica Synthetic probes to make sure that every store is available and responding as we expected worldwide. This is to ensure that there are no outages in specific parts of the world. Also, we collect some performance metrics, like response time, time to first buy, etc. We are using the web-based service. While… more »

Pros and Cons

  • "We see the benefit almost every day. It allows us to be alerted whenever there is a store that is not responding properly around the world. We do have a network operation center (NOC) who receives these alerts, immediately checking if everything is okay."
  • "The reporting part that we use for our executives needs a bit more customization capabilities. Right now, you can use only the three main templates for reporting. We would like to be able to customize them."

What other advice do I have?

I would recommend it to get in touch immediately with Apica Synthetic support to have a chat with them and discuss best practices. They are usually very helpful since they are knowledgeable about the tool, so they are able to suggest the best way to implement checks. I would rate this solution as a nine (out of 10).
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