I would rate the technical support for Apigee a four and a half out of ten. 

Tech support for Apigee has been somewhat delayed at times, requiring escalation for prompt assistance. There were instances where we had to wait for a few days before receiving a response from the support team. I would rate the support as a seven out of ten.

Support could be easier to deal with.

We don't use it very often. I’m not sure about the team here in Chile. They may not have the skills necessary to be highly effective. However, we use a partner that is experienced with Apigee, and they have about ten years of experience. If we dealt with Apigee, the closest person to contact is in Mexico, and it’s very difficult to get the time booked with them.

We underutilized technical support initially. We have since engaged in a better way. There's a lot of documentation out there. They were helpful through the sales process to make sure we understood things, however, once we passed that, the support was more tactical and less strategic. We needed to go to third parties to get strategic support.

The technical support is good. As a user, we report to the admin team and they work with the consultants if they are not able to resolve the issue.

We've used technical support in the past and they were pretty helpful and responsive. 

I rate the support a six or seven out of ten. We tried contacting support five years ago. We needed help with policies and architecture. We did not get much support. It might be because the product was still growing in Canada.

Apigee's technical support is okay. My company did not have any issues with Apigee's technical support.

I rate the technical support an eight out of ten.

The technical support team is not good. The support is not proactive. Google is a heavyweight in the industry, its support may not be as good as that of other industry partners. It is possible that Google's market dominance may have made them complacent in terms of support.

I rate the support Apigee a seven out of ten.

We haven't found the technical support to be that good, to be honest. We're not completely satisfied with the level of service.

We've not really had so many issues. Whenever we had issues, sometimes, they responded quickly, and sometimes, it took them a while to get back to us, but it has not really affected the business because we usually have development issues or issues that don't cause an outage. 

The support is lacking. One of the main reasons it is lacking is because they have different applications bundled together. As an example, they are using Apache ZooKeeper and Drupal from different open-source vendors. We have two critical security updates that require support. A claim had been opened in May and did not receive any support.

Compared to other vendors that we deal with, I would have to rate this solution a five or less in terms of support.

We are currently looking for other alternatives because of some issues we are facing.

We believe that they do not want to continue with their on-premises version of the product, as they are not responsive to support cases.

When it comes to customer support I would rate them a six and a half because of the response time and prioritization. This prioritization factor is most likely due to geography.

Product-wise, we don't have any technical support, our IT team takes care of it. We also have a number of applications we are managing, but only two recruiters are monitoring them.

It's easy to create proxies in Apigee. Compared to other integration tools, we can quickly and easily export any APIs in Apigee, which saves us a lot of time. 

Technical support is very good.

They resolve issues quickly.

Technical support is good. Google team has many teams can support it. And there is a lot of partners ecosystem who understand and implement and support strategy as well.

Technical support is very good. In my previous company we had on-premise Apigee installed. For that we reached out to customer support. It was excellent. And while deploying it to our customer side, we reach out to them, for both Mulesoft and Apigee. And it has a very good community portal. Customers have shared their experiences troubleshooting - their challenges, issues, and resolutions. It was good.

There is no real technical support unless you have a problem with the servers or something gets lost. It is only when the service is down or there is some issue, there'll be a reply from them depending on your subscription.

I rate customer service and support as six out of ten.

The technical support is not the best. It does depend on the size of the customer. Larger customers tend to get more attention. 

I'm satisfied with customer service. On a scale of one to five, I'll give them a five.

Google's tech support team is helpful in terms of knowledge transfer. 

We've dealt with technical support in the past. They've handled a few tickets. However, I have never directly dealt with them. I have not seen any complaints in regard to the service they provide. 

Technical support is good with everything.

I'm not directly involved in the technical support aspect, but I've heard that the technical team is excellent. They provide support from the beginning until you completely run all your setups.

Technical support is alright but I have mixed criticism. Sometimes you get answers very quickly and on time, but in some scenarios when there is a product issue it takes time. If there is anything that is not implemented and they need some time to implement it, then it takes them months. If the error is something that is a known issue they reply back quickly.

Support from Google has been good. We've had several people help us, and they have been responsive. 

In general, they respond very fast and provide good service. Sometimes, they take longer to respond. It can take three to four days.

I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

I am satisfied with the support offered by Apigee.

Technical support for Apigee is very good.

While the technical support seems fine, I cannot comment on this with certainty, as we did not go ahead with implementation of the solution. Had we gone ahead with a partnership with Apigee, then I would be in a better position to do so. 

The solution’s technical support is good.

The customer support for this solution is very good. We have received immediate responses from the technical team.

Technical support is available twenty-four hours a day. When it is a critical issue, they come online and support us. They take real-time access to our system and support us in solving the problem. It can take time, but they are able to solve the problem.

We have been working closely with technical support, and everything is fine.

Support is good.

In cases where we have a problem and need support, we have an agreement in place with the vendor to help us navigate through it. They are good and respond to our issues quickly.

Apigee's technical support is really good, and they have a community forum where we can ask questions and get help.

I have never called Apigee support. I haven't had any issues.

We have good support from Google. They provide onsite support and everything is available to us. We are happy with the support.

On a number of occasions we've needed some immediate help or a quick turnaround, but the technical support response was quite slow. 

Technical support is very good.

Their support is good.

We have not been in touch with them much because we mostly have done development, but they do provide good support. Their support during the initial design architecture phase is also very good. So, if you have bought the licenses, they do provide an architect to come in and define the whole architecture. That way, the support is good.

The technical support is very good.

I never tried reaching out to tech support because the documentation is good. The documentation is available, and there is some training available on Udemy and the product site. These nicely describe how to deploy or set up different policies, which was enough for us.

We have been in contact with technical support and we are fully satisfied. I would say that they go out of their way to support us. For a priority-one issue, Google commits to having it resolved within 24 hours.

There are also community blogs where you can find other people that are working with it. These are independent sources and people where we can get information about implementation as well as customization.

A new version is released every six months and if we don't upgrade in one and a half years, the old version will be deprecated or be out of support. For example, they recently upgraded the Edge UI. The old one was not integrating with Active Directory to allow for centralized control of users. However, the new one requires authentication from ADFS before implementing it, which was a feature that was previously lacking.

The technical support for the solution is pretty good. We're satisfied with the level of support Google provides. They are knowledgeable and responsive.

The technical support is very good and we are satisfied with it. They respond very quickly and I like it.

We have used technical support in the past. They have been pretty helpful. There's a mission team that deals with them mostly. I don't have much information beyond that.

I haven't been involved in any interaction with support.

We have engaged multiple times with Google's technical support. I can't say that they're necessarily very quick in their response. It can take a couple of days. That said, they're very knowledgeable and to the point. In the five years that we have been working with them, we have built a big network with them.

I've never really had to contact technical support, and therefore can't really speak to their level of assistance.

Typically, if I need assistance, I turn to Google or forums and I seek help online that way.

Technical support is really good, as long as you provide them complete details and causes of system failure. If you are a cloud customer then you might not have to deal with support as frequently, but for OPDK customers you either need to have your own technical team to manage your infrastructure or get one of the service providers to do it for you. Apigee provides complete operational and developer training programs, though they will charge you good money for these.

Four out of five.

On scale of 1-10, I would rate technical support 8.

A five out of 10.

The technical support for Apigee is very good.

We are actually partners with Google, so we get the best support from them.  

I do not have experience with tech support.