AppDynamics Competitors and Alternatives

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Read reviews of AppDynamics competitors and alternatives

TR
User at a financial services firm with 10,001+ employees
Real User
Top 20
Helps us resolve incidents much faster, on both the front-end and the server-side

What is our primary use case?

We use it to follow up user experience data. It's all banking applications. For example, when you're viewing your account, you open up your mobile app and the click you do to view your account is measured in Dynatrace. It's stored and we are checking the timing at each moment. We are also following up the timing differences between our different releases. When we have a new version release, we are already checking within our test environment to see what the impact of each change is before it goes to production. And we follow that up in production as well. In addition, we are following up the… more »

Pros and Cons

  • "Dynatrace is a single platform. It has all these different tools but they are actually all baked into the OneAgent technology. Within that OneAgent... you have the different tool sets. You have threat analysis, memory dumps, Java analysis, the database statements, and so on. It's all included in this OneAgent. So the management is actually quite easy."
  • "The solution's ability to assess the severity of anomalies based on the actual impact to users and business KPIs is great. It's exactly what we need. The severity impact is based on the users, the availability, and the impact it has on your business."
  • "The solution's ability to assess the severity of anomalies based on the actual impact to users and business KPIs is great. In my opinion, it could be extended even more. I would like it to be more configurable for the end-user. It would be nice to have more business rules applicable to the severity. It's already very good as it is now. It is based on the impact on your front-end users. But it would be nice if we could configure it a bit more."
  • "Another area for improvement is that I would like the alerting to be set up a little bit more easily. Currently, it takes a lot of work to add alerting, especially if you have a large environment, and I consider our environment to be quite large. The alerting takes a lot of administration."

What other advice do I have?

The biggest lesson that I have learned from Dynatrace is that application performance monitoring is very complex, but the easiest part of it is the technical aspect. The more complex thing is all the internal company politics around it. We see a lot of data and if you are targeting some people and say, "Hey, your data bridge is going slowly," they will respond to it very defensively. If they have their own monitoring tools, they can say, "Oh no, my database is going very fast. See my screen is green." But we have the insights. It's all data, and gathering the data is the technical aspect…
BL
Endpoint Administration Manager at a financial services firm with 1,001-5,000 employees
Real User
Top 20
Makes us more proactive - we can determine how many users could be affected by a problem reported by one user

What is our primary use case?

Within our company, we have approximately 2,700 users and around 3,000 devices. We primarily use Aternity on our mobile laptop fleet, which includes about 1,200 devices. We use it to get insights into usability and user-experience on those devices. We use it to monitor applications, application performance, for alerting of system errors, troubleshooting, tracking changes and how they've affected the performance. We use it for all the functions of the platform to give us that visibility. We're using the SaaS version.

Pros and Cons

  • "We've looked at the Digital Experience Management Quadrant (DEM-Q) to see how our digital experience compares to others who use the solution. We have used that to see how we are trending and it gives us some insight into areas that we might need to focus more on. That's helpful."
  • "Aternity doesn't currently provide metrics about actual employee experience of all business-critical apps. It's something you have to build out. It's not 'canned' that way and there is a lot of configuration that you have to do to the environment to collect the data you want to collect and that is important to you."

What other advice do I have?

Be prepared that you're going to have to build it out to fit your environment and make sure that the expertise is there to understand how to do that. My advice would be to engage their Professional Services. They were really good. The gentleman who helped us was top-notch, and if he didn't have the answers he received the answers for us. That would be my recommendation to help realize the return on investment and get the visibility and the data in the format that you want to see it. That's pretty essential. The biggest lesson we've learned from using Aternity is that a tool like this is…
Greg Abbas
IT Director at a financial services firm with 5,001-10,000 employees
Real User
Top 20
Gives an outside-in view, that really gives the same context that the end-user has but the documentation should be simplified

What is our primary use case?

Our primary use case is for monitoring. We've got a number of auto finance applications and hosted applications that my teams are supporting. Apica offers outside-in visibility of what a user would experience if they were actually logging into the platform. We noticed that we were missing that outside component. We had a lot of internal monitoring in place for making sure that the user experience was good, but when it came to being able to support our users and report back on issues our users might be experiencing, and work to remediate or identify and resolve issues that our users may be… more »

Pros and Cons

  • "From our standpoint, there are a number of valuable features. The WebHooks are obviously really great. The alert framework is really good and then the reporting and visualizations that you get from the dashboards is good. Those three areas are primarily what my team's focused on in terms of usage from day to day."
  • "The having to install an application on your desktop to utilize something like ZebraTester is a little cumbersome. It would be nice to see that become a web-based application. Having the documentation a little more accessible, and easier to digest by people who are just learning how to use the framework, especially when it comes to more complex or more edge-based cases would be really helpful to have."

What other advice do I have?

I would highly encourage organizations that have external applications, web-based applications to definitely consider this platform if they're looking for something to give them an end to end view in the overall user experience. Having that outside-in view, you don't really think about it at the time when you don't have it. But once you actually have that outside-in view, that really gives you that same context that the end-user has. It's kind of surprising how much more you actually learn about things that aren't necessarily within the infrastructure that might impact your clients and…
Hani Khalil
Service Assurance , Senior Manager at a computer software company with 1,001-5,000 employees
Real User
Top 5
Great visibility, easy to set up, and has very responsive technical support

What is our primary use case?

We publish more than 140 business services to the whole Kingdom of Saudi Arabia. We need to monitor the behavior of service from the customer's perspective which is called real user monitoring. This solution gives us visibility on that. In the same tool, there's another part for diagnostics where we can drill down to the code level and find issues with the code or the data to see, for example, web services code.

Pros and Cons

  • "Sometimes when we face issues with the new technologies or very old technologies where we cannot enhance the service, they move to work with us directly and start doing some development on this area which is very good for us."
  • "The solution needs to enhance the management dashboards."

What other advice do I have?

We're just a customer. If the solution is right for a company depends on the environment and if your environment is very complex, like the one we have with many security items. You need to test everything before buying it actually. From the almost six months of doing many POCs on other tools to find a good one for us, I noticed that 95% of these tools are using the same technology and same behavior, however, you need to know your business requirements to decide which would work best for you. If you need just to decide based on the fancy interface you have, you will pay a lot of money for this…
RangaNathan
Technical Consultant at a manufacturing company with 5,001-10,000 employees
Consultant
Top 20
The best full stack observability compared to any other tool

What is our primary use case?

Elastic APM is a kind of log aggregation tool and we're using it for that purpose.

Pros and Cons

  • "For full stack observability, Elastic is the best tool compared with any other tool ."
  • "Elastic APM's visualization is not that great compared to other tools. It's number of metrics is very low."

What other advice do I have?

There are two advantages to Elastic APM. It is open source and if somebody wants to try it out in their administration it's free to use. Also, it has full stack observability. For full stack observability, Elastic is the best tool compared with any other tool like New Relic or AppDynamics or Dynatrace. I'm not sure about Dynatrace, since I never worked with it, but I have worked with AppDynamics and New Relic. However, with their log aggregation side, there is still a lot to get implemented here. I'd like bigger flexibility. That means we would get all the system logs, all the cloud logs, all…
Get our free report covering Dynatrace, Splunk, Datadog, and other competitors of AppDynamics. Updated: July 2021.
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