The initial setup is easy. 

We found the initial setup to be a bit difficult. It's not perfectly straightforward. 

There are two or three people on hand that can handle deployment and maintenance tasks.

The initial setup was pretty straightforward and took a couple of days, though installing the SAP agent takes a little longer in SAP environments.

Compared to competitors, the initial setup was complex, but overall it was easy. Deployment took about eight hours.

We have used technical support many times. We have created so many tickets. They're really good. The response is really very fast. That's the one thing I like about the tech support: They respond really fast.

It is very easy to set up a first installation and to get results very quickly. It is a little bit more complex to do customizations. You do have a dashboard or standard dashboards where you can get business results or show business results, but you have to do a lot of customization because every business is different.

I was not involved in the setup. We have separate team for that. We are the architects. We requested they put it in the first place but there is an infrastructure team. They do the setup. The guidance which AppDynamics provided was really helpful.

It's difficult to install. AppDynamics uses multiple agents. The challenge in the installation is that you have to configure a lot of things manually. The way you install and configure it is not straightforward.