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AppDynamics Application Analytics OverviewUNIXBusinessApplication

AppDynamics Application Analytics is the #5 ranked solution in our list of top IT Operations Analytics tools. It is most often compared to Splunk: AppDynamics Application Analytics vs Splunk

What is AppDynamics Application Analytics?

Application Analytics refers to the real-time analysis and visualization of automatically collected and correlated data to get insights into IT operations, customer experience and business outcomes. With this next generation of IT operations analytics platform, IT and business users are empowered to quickly answer more meaningful questions than ever before, all in real-time.

Buyer's Guide

Download the IT Operations Analytics Buyer's Guide including reviews and more. Updated: October 2021

AppDynamics Application Analytics Customers

Sony, DirecTV, UBS, The Container Store, The Neta Porter Group, Nasdaq, Cisco, eHarmony, Hallmark, Overstock, Expedia

AppDynamics Application Analytics Video

Archived AppDynamics Application Analytics Reviews (more than two years old)

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SG
Cloud Architect at a tech services company with 1,001-5,000 employees
Real User
A good solution for application monitoring and scalability

Pros and Cons

  • "We had no issues with scalability. It was very good for us."
  • "The user experience is quite confusing. There are too many different development stages. The UI is not very intuitive."

What is our primary use case?

We were testing this solution and wanted to do application monitoring for our websites. 

What needs improvement?

The user experience is quite confusing. There are too many different development stages. The UI is not very intuitive.

The solution can be improved with more AI as well as more automatic warnings and updates.

For how long have I used the solution?

We have been testing the solution for one month.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

We had no issues with scalability. It was very good for us. At the time we were using it, we had about 30 users on the solution.

How are customer service and technical support?

We only had a consultant that helped us during deployment and they were okay. Other than that, we never have had to reach out to technical support.

How was the initial setup?

Compared to competitors, the initial setup was complex, but overall it was easy. Deployment took about eight hours.

What about the implementation team?

We had a consultant from AppDynamics help us. They helped from time to time to fix any technical issues we faced.

Which other solutions did I evaluate?

We did market research and looked at many different options. We found that this solution wasn't available for permanent installation, which was something that we required. In the end, we decided to go with Dynatrace, a competitor of AppDynamics. It has the same features and from what I have seen, it is a lot better in general.

What other advice do I have?

We used the on-premises version of the solution.

I would rate the solution nine out of ten. Although we've decided against AppDynamics, I would still recommend the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user560445
Sos Architect at a tech company with 10,001+ employees
Vendor
It drills down, showing snapshots of everything and bringing together different systems.

What is most valuable?

If you talk about the Application Analytics, we have different systems, all kinds of integrations from the application space, I have so many systems to integrate. For business transactions, I have more than 20-25 systems. Without getting these analytics, where there are bottlenecks in the system, and where I see an issue, it's very difficult to track and debug.

If I spend a long time debugging an issue, I'll see more revenue loss; more bad customer experiences, which impacts my business’ revenue. What we do with the analytics, we have installed AppDynamics, instrumentation, and everything. At any point in time, if we want instrumented data, we just go back and take it, pull up the analytics, and see what it is throwing up. It's drilling down; showing snapshots of everything; bringing together different systems. It's really helping us. It's easy. It doesn’t take too much time and does not impact any performance on the servers. It's not too complicated of a system to understand. It's very easy, more readable to the users; just go over and grab the snapshots, and say, “Hey, here is the issue.” Just go over and fix it, drill down to see what is causing a problem.

Recently, it helped us discover some security issues, which now we see have been there for few years. There is a loophole in the security system. It was taking way too long. I've been running millions of transactions, and we were not able to discover it. But with AppDynamics, we just started monitoring. It simply brought our attention to analytics, saying “Hey, here it is. It's behaving weird.” We were able to drill down and we found a few servers that were behaving weird. We're able to develop a fix. There was previously no way to discover the issue. If it’s working fine, it’s working fine, but those few transactions were taking a long time.

It's really helping. We're so happy. That's why we want to understand, see how much further we can leverage it. It is not just the analytics, but how can we take it to the business; how can we turn this into a business-centric tool, as well as application monitoring. We have seen some of other vendors and it's really awesome.

As of right now, we are just going with demand-based monitoring, when there is an issue, a performance bottleneck or something. However, we are also exploring how we can set the continuous monitoring system, where we can get more of the analytics, see more of the long snapshots and see what the actual problems are and where, even if we're meeting customer experience very well, we can go beyond these customer expectations by improving some things. These analytics are helping us to build on those areas.

What needs improvement?

In the Business iQ, I don't know how much they’re trying to grab it, but we want to see more of the transaction, each and every area, from the users’ perspective to the end of the transaction, from the user to the network. There could be situations where the user is sitting in some other region, trying to access a system that is located in US data centres; there wasn't a problem from that. I want the transaction details from the data centre to the back end systems, and the back end systems to third-party integration. I should be able to correlate different transactions; all the pieces onto the dashboard, saying, “This is how it turns out.” That's what we are actually looking for.

We want a single monitoring tool. We don't want thousands in there because right now, I am discarding analytics monitoring tools. It's difficult to compare. Each tool has a different perspective but if you have a monitoring tool across everything, that’s where we see scope for improvement.

We want to explore more. We just started. We were on a different technology. We just started, so we want to explore it more and then see how it scales up.

What do I think about the stability of the solution?

It works as usual. I'll give an example. We have seen some other application monitoring systems from other vendors I won’t mention, where, as soon as we implement the monitoring system and start the application, the monitoring itself kills the performance, which is severe and so complicated in solutions. AppDynamics is just simple to put in. The agent shows a zero impact on the application servers, which we use Oracle. It's really good.

How are customer service and technical support?

We've never used technical support, because it’s easy, super easy. We have reached out a few times just to understand more of how much we can use it, but not on the performance which AppDynamics is causing. There were misconceptions in the beginning that maybe it is causing a problem, but even after turning it off, the problem did not go away. We later realized it is not the problem. There were some interpretations about it later on, but it was pretty good.

Which solution did I use previously and why did I switch?

We were previously using a different technology.

How was the initial setup?

I was not involved in the setup. We have separate team for that. We are the architects. We requested they put it in the first place but there is an infrastructure team. They do the setup. The guidance which AppDynamics provided was really helpful.

What other advice do I have?

I definitely would recommend AppDynamics. After looking at the snapshots, I think I see we're using less than 5-10% of what AppDynamics is capable of. I would definitely recommend exploring not just the analytics and the Business iQ, but I would also encourage you to show the network stats on the Business iQ, which is very important, very critical, and is very difficult to find out those things. Definitely those are really helpful.

We do not use any other AppDynamics solutions, but we were exploring the Business iQ at a recent AppDynamics conference. There was another application, End User Monitoring. I wanted to see that piece of it. It looks pretty interesting and I want to see how it takes.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about AppDynamics, Splunk, SAP and others in IT Operations Analytics. Updated: October 2021.
540,984 professionals have used our research since 2012.
it_user560457
System Administrator at a tech services company with 10,001+ employees
Consultant
It correlates page analytics with the real-time experience of the user. We see a lot of lag with the dashboards and reports.

What is most valuable?

We are more on end-user monitoring, so it helps us to find out each and every page, do the analytics on the pages, the user experience; correlate that information with the real-time experience of the user. Though, there are some things we just enabled. It gives only the system time, not the actual user time. We have a lot of virtual pages. It's a one-page app, but we have a lot of virtual pages. In those cases, the analytics will come in handy and we'll be able to find out more information, more detail to look into.

How has it helped my organization?

We just started using it, so we are just trying to find out where the problems are, and we're trying to fix them, even before the user complains.

We just started using this product in the last six months. We have started implementing more and more applications. We are in the learning phase now, so we haven't implemented the full thing yet. We are just under observation; we'll see how we can use this effectively.

What needs improvement?

I would like to see improvements with the dashboards. Dashboards and reports is where we see a lot of lag. If that can be improved, it would be good. The expectation from our side is mostly with the dashboards and reports. I'm not sure whether it might be a bug or something. It's all been reported already. They're saying that this will be addressed in the upcoming versions. Hopefully; we are waiting for it.

For how long have I used the solution?

We have been using it for six months.

What do I think about the stability of the solution?

We have not had that many stability or scalability issues.

Which solution did I use previously and why did I switch?

We were previously using a few software tools. We are in process of consolidating the applications into one enterprise tool, inside of having multiple tools doing individual jobs. We want to have one solution for the enterprise. That's why started doing the PoCs and then we ending up getting AppDynamics.

How was the initial setup?

We have used technical support many times. We have created so many tickets. They're really good. The response is really very fast. That's the one thing I like about the tech support: They respond really fast.

Which other solutions did I evaluate?

We also looked at New Relic Insights.

It wasn’t our decision to choose AppDynamics. We just gave our feedback on the tools to management and they made the decision, whichever was the cost-effective one.

When we look at a vendor to work with, the most important thing is that they have to understand our business. That's what we are looking for. The vendor should understand our business and customize or direct us on what is our need, and just stick to that. Offering a thousand tools, we don't want that. We just need one tool that solves our issues.

What other advice do I have?

Go through the AppDynamics docs first, before you start implementing. The documents are good, and you have good videos. It has step-by-step instructions, and it is straightforward. Go out and do it. For any new user, just go to the documents; anyone can read them and get started.

We also use AppDynamics APMJava monitoring and the .NET agents. We are also using the database monitoring and the server monitoring service availability. We’re happy with them.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user560424
Senior Engineering Manager at a photography company with 1,001-5,000 employees
Vendor
You can use it to visually see the transactions happening.

What is most valuable?

The main thing is that you can use the tool to visually see the transactions happening; figure out the bottlenecks quickly; and the ability to drill down from a high level and go down to the details and figure out where bottlenecks are.

How has it helped my organization?

Our architecture is very complicated. We're an e-commerce company, so we have a lot of integrations, a lot of server types, all kinds of server types. What AppDynamics lets you do is see all of it at a high level and then drill down to each node and figure out if we have a real problem.

What needs improvement?

If you want to complete the picture of monitoring applications, I think AppDynamics should invest more in client-side monitoring. That includes having smart plugins to figure out if you have issues, and JavaScript running, and things like that. For example, companies like Bugsnag complete the picture. If AppDynamics wants to complete their portfolio, I think they should invest in the client side, because client side is growing.

We use Bugsnag as a complementary tool. It has features that I'd like to see implemented in AppDynamics.

The tool is a little complicated. I think the UI should be more friendly. It should have a simple version and a customized version; an advanced mode and simple mode. Simple mode should guide you more, should have more straightforward flows for newcomers. Then, as you move along and become more of an expert with the tool, you should have an advanced mode and change the view to something with more details. Right now, you go in and it's overwhelming.

One of the biggest problems is when you connect it to database monitoring or other nodes, it also has some impact on the system. You have to figure out the right things to monitor; for us, we have to pick our battles.

What do I think about the stability of the solution?

It can be slow at times. I'm guessing that maybe it's mainly because we have a lot of information that it has to process. Other than that, I think it's fine.

What other advice do I have?

The first thing is you need to identify where the main issue is: do you need end-user monitoring or do you need more of an infrastructure monitoring tool. Then figure out where to place it and how to connect it to everything.

In general, when I’m looking to work with a vendor, the most important criteria are fast response, and having the right attention to details when we have an issue.

We also use AppDynamics Database Monitoring. We tried a few other tools, like the End User Monitoring. We tried a lot of tools. We have been using a lot of AppDyanmics portfolio tools. In general, we're happy with them.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Joy Davidson, Scm
Senior Director, DevOps at a consultancy with 1,001-5,000 employees
Real User
It automatically creates a dynamic baseline for the apps' performance that can vary over time.

Valuable Features

AppDynamics has over six products and most of them install pretty easily, with the application agent installation and configuration being the easiest.

AppDynamics includes a service application map of the call load, response, environment health index, and transactions that are dynamically rated on one easy-to-use page. Each page has visual clues that make debugging easy.

AppDynamics automatically creates a dynamic baseline for the apps performance that varies over time. For example, the definition of a slow transaction might vary under low and high loads on the system.

Improvements to My Organization

We are currently rolling the tool out to the whole organization, so more to come here....

Room for Improvement

Support is off-shore and somewhat slow. The EULA does not contain strong language for support. That being said, the support has not been a problem to date.

The licensing model is difficult to use and can be expensive. Our technology landscape is very broad, so understanding the pricing model by agent can only be done after a deep dive into matching agents to types of technologies. That being said, AppDynamics has worked closely with us to understand our needs and license appropriately.

Deployment Issues

As stated, deployment was easy as a SaaS solution.

Stability Issues

No stability issues.

Scalability Issues

The SaaS solution scales well.

Customer Service and Technical Support

Customer Service:

Excellent sales support!

Technical Support:

Technical support is off-shore and often questions have at least one day of turnaround.

Disclosure: I am a real user, and this review is based on my own experience and opinions.