AppDynamics Customer Service and Technical Support

SeniorSofcae
Senior Solutions Architect at a tech services company with 11-50 employees
We've received technical support in two areas. On the pre-sales side, it's always been extremely professional, really great, even in smaller license situations. If there's somebody available and within a radius that can realistically come to a meeting, they often will. They've worked through some very peculiar application setups with us, where we're not sure how we're going to approach it. We've always been very pleased on that side. On the post-sales side, as well, once it's deployed, we haven't had to use them a lot. There haven't been a lot of things we've had to contact them about, but where we have, the issues have mostly been around things like training, or understanding. We just haven't seen that many problems. We've always found the training material to be very descriptive. They've always taken the time to hand-hold us through: "Okay, this is what you're seeing, and this is why you're seeing it. Why don't you go look at this in the app." They've always taken the time. I can't comment on the troubleshooting side because we haven't needed to do it. We may have had a minor case where we needed a quick answer to a license issue or we couldn't figure out why an agent wasn't connecting. They've always been excellent there, but we haven't encountered an "Oh my God," big issue, where it wasn't just something stupid, that we were overlooking. They've been great on that. They've been able to identify those things, but we haven't had to use them a lot on the post-sales side of things. View full review »
Sid Roy
Vice President - Operations & Client Support with 51-200 employees
Customer Service: AppDynamics redefines customer services, especially in post sales support- maybe one of the most responsive service desk teams in the industry. Technical Support: They have done a superb job of getting some obscenely bright software people with a passion for customer services and unleashed them in the market. Some of the finest technical support in the industry. View full review »
Vp1165
Vice President at Works Applications Co., Ltd.
We have had many AppDynamics engineers come to our office and explain us how to use it and set it up. They have come onsite many times and explained to the developers different topics. View full review »
Find out what your peers are saying about AppDynamics, Dynatrace, CA (A Broadcom Company) and others in Application Performance Management (APM). Updated: November 2019.
382,399 professionals have used our research since 2012.
GlobalLead24
Global Lead Architect at a insurance company with 5,001-10,000 employees
We do use their technical support and they are very responsive. View full review »
Carl Brahms Jr
Engineer at a transportation company with 10,001+ employees
* Great SaaS support, performance and uptime * Responsive support team * Responsive extension Dev team View full review »
Aimee White
Website and EComm at a local government with 10,001+ employees
For me, it’s always support and training that need improvement, as both of these are crucial to using a product effectively. When there are so many features it would seem to be a benefit, but in reality that can be daunting. View full review »
Marcos Pestana
IT Service and Infrastructure Manager at a retailer with 10,001+ employees
Support for agent problems is accurate and fast. Support for SaaS solution stability is very poor. View full review »
Jordi Llorens
IT Manager at Privalia.com
They have a very good customer service team that checks in with customers, asking about our experiences. View full review »
SrITManager598431
Manger Sr, IT Program Mgmt. at a aerospace/defense firm with 10,001+ employees
We have used the technical support, and it is very good. View full review »
Software628a
Software Engineer at a tech company with 201-500 employees
I haven't used technical support. View full review »
Bryan Spencer
Engineer at Sirius XM Radio Inc.
We contact technical support regularly. We have a dedicated rep who works with us. It is very good support. View full review »
Find out what your peers are saying about AppDynamics, Dynatrace, CA (A Broadcom Company) and others in Application Performance Management (APM). Updated: November 2019.
382,399 professionals have used our research since 2012.
Sign Up with Email