AppDynamics Database Monitoring Customer Service and Technical Support

reviewer1270896
Director of Application Performance Monitoring As A Service (MAPS & MSPM) with 11-50 employees
I think their technical support is good. There is no problem there that I know of. View full review »
reviewer1123284
Consultant APM et Performance with 10,001+ employees
We create a lot of support tickets with AppDynamics. We've been using the solution for a few years now. The support is quite weak. There's a lot of back and forth, however, eventually, they give us decent solutions. View full review »
Marcos Pestana
IT Service and Infrastructure Manager at a retailer with 10,001+ employees
Technical support for this solution is mixed. We are using a local outsourcing company in Portugal as our contact for AppDynamics. They keep in touch with us every week, so we don't have any problem. The problem has to do with reaching out to our account manager. Sometimes, we simply receive no response from them. For instance, we have sent them emails related to the cloud environment stability issues two weeks ago, and we still have not received a response from AppDynamics. This is a little bit of a struggle for us. View full review »
Learn what your peers think about AppDynamics Database Monitoring. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,116 professionals have used our research since 2012.
Ahmed Sokar
Senior IT Administrator at a tech services company with 501-1,000 employees
Technical support from AppDynamics is excellent. View full review »
reviewer1198065
QA Specialist at a comms service provider with 5,001-10,000 employees
We've been very satisfied with technical support. Whenever we've had an issue they've been able to assist. View full review »
Business43cc
Business Transformation Consultant at a manufacturing company with 1,001-5,000 employees
Technical support is very good. View full review »
lebohang-motloung
Technical Team Lead at a financial services firm with 10,001+ employees
I'm not too happy with technical support. View full review »
Learn what your peers think about AppDynamics Database Monitoring. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,116 professionals have used our research since 2012.