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Appian OverviewUNIXBusinessApplication

Appian is the #3 ranked solution in our list of top Low-Code Development Platforms. It is most often compared to Pega BPM: Appian vs Pega BPM

What is Appian?
With Appian, your organization can rapidly build, deploy, use, and scale problem-solving apps. And with the flexibility of on-premises and cloud portability, you'll always address your unique challenges the way that makes the most sense for you.

Appian is also known as Appian BPM, Appian AnyWhere, Appian Enterprise BPMS.

Appian Buyer's Guide

Download the Appian Buyer's Guide including reviews and more. Updated: October 2021

Appian Customers
Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
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Pricing Advice

What users are saying about Appian pricing:
  • "The solution offers a monthly subscription model. That's what we use. I recall it being about $90 a month. They do have different tiers."
  • "The licensing will be on a monthly basis. We are estimating that cost to be around $2000 to maybe $3,000 per month. We don't foresee any costs above that."
  • "It's an enterprise tool and can be used by enterprise only. So it's a very expensive tool."
  • "The pricing can be a little confusing to customers."

Appian Reviews

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AL
Appian Architect at a computer software company with 5,001-10,000 employees
Real User
Top 20
Offers flexible local integration that we have used extensively to integrate with our Legacy system

Pros and Cons

  • "Appian also has very flexible local integration."
  • "They should provide more flexibility so designers can create a more picture perfect device."

What is our primary use case?

We use Appian for client on-boarding, anything onboard related, really: loading institutional clients, tracking that information in a single reporter, doing the follow-up, creating the plan parables for them, and developing for them.

In my organization, there are about 150 users who are currently using Appian on a daily basis. We use Appian very extensively. Every day, there are more than 100 unique logins to the system.

What is most valuable?

Appian also has very flexible local integration and we have used that extensively to integrate with our Legacy system.

What needs improvement?

The user interface is good, but it's not perfect. They should provide more flexibility so designers can create a more picture-perfect device. There should be more features on mobile UX development as well. 

Currently, it's easy to use and It gets the job done, but it's not flexible in regards to creating the mobile application from scratch. You have to play within the framework and the rules of the UX; however, that's something that not many customers like. Customers want a flexible mobile application development platform. I think Appian should make a lot of improvements with respect to their mobile application development by providing more flexibility for designers in order to allow them to create their own UX components and control the display of the data onscreen. 

I would like to see more flexibility in terms of the UI. I know that it's not designed to be a big application that allows you to do multiple things, like creating the second year stream of the pie, for example. I feel like Appian has been so instrumental in making their entire product local, and have really improved the user interface design, but the user interface design is limited to authenticated users only — although there are some limited pieces available on the login page. I would like Appian to extend their local capabilities to the login page as well so that we could create an available application that can be targeted to any customer. For example, if you flipped it, you would see information about various products and other information, something that could be very realistic if only Appian would allow these capabilities to be extended to the login page.

For how long have I used the solution?

I have been using Appian for more than 10 years.

What do I think about the stability of the solution?

The stability is good. We have been using Appian for our strategy and tactical solutions and it has held up very well for us. The team was able to adapt to the changes of the new version  very quickly and were able to implement the application without any complexities or jumping hurdles relating to development. There were no issues for us. Appian has been meeting just as many of the requirements in my department as the stakeholders have. The stakeholders are happy with the UI and ease of the application. The overall usability has improved and everyone is happy with Appian. 

What do I think about the scalability of the solution?

We believe that the scalability of Appian depends on the expertise of the Appian designers. It completely depends on the skill of the designers — how they design the applications determines the scalability of processes and data. In other words, the platform is very scalable. It stores the data as memory so the data allows us to retrieve the information rapidly; but again, we had already done the data management so the team was focused on data retention and data management. They set up their architecture in such a way that the system and the application can be scaled very quickly, so we are not seeing any problems with the scaling of Appian. 

How are customer service and technical support?

My team mainly interacts with Appian cloud support who regularly provides them with solutions and advises them about any existing platform issues.

Which solution did I use previously and why did I switch?

We previously looked at the Pega system; actually, one of our departments is currently using Pega system, but we wanted to diversify our technology base to provide a better experience for our stakeholders. My CIO recommended we make an investment because these two platforms are leading BPM tools offering similar functionalities, including BPM, EI, and case management. So we were calculating the pricing, trying to figure out what the return on the investment would be if we went with one platform or the other and what it would cost us in terms of losses between Pega and Appian.

How was the initial setup?

The initial setup was straightforward. The team was able to set it up quickly, build up the applications and deploy it within six to ten weeks.

What about the implementation team?

We have an in-house team that is comprised of Appian architects, designers, consultants and professionals who are trained on the Appian platform.

What other advice do I have?

I would definitely recommend Appian. It has come a long way and it's a good product. It's entering into the area of a local application development platform. Appian is continuously making product updates every quarter. 

I would give Appian a rating of nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
DF
Deputy Director at a tech services company with 51-200 employees
Real User
Top 20
Flexible, easy to set up, and simple to integrate with other applications

Pros and Cons

  • "We appreciate the drag and drop functionality and the easy to access plug and play features."
  • "The solution could use some more tutorials to help brand new users figure out how to use the product effectively."

What is our primary use case?

Our plan on using the solution will be to basically utilize it for business process management, and for case management as well. We want to use their local platform offering and some of their niche markets, to see how they can provide dynamic case management all in one place. 

What is most valuable?

One of the features that we felt was valuable to us was the business case management and how seemingly easy it was to use.

The combination of business process management, dynamic case management over the local platform has vastly improved.

We appreciate the drag and drop functionality and the easy to access plug and play features. 

They seem to be introducing a lot of automation into their product, which is exciting for us. They're apparently partnering up with different companies to offer robotic process automation in the future.

The initial setup is very easy.

You can easily integrate other applications into the product.

What needs improvement?

We're still researching the platform. I don't have a strong opinion on what might be missing. They seem to be constantly upgrading their products.

The solution could use some more tutorials to help brand new users figure out how to use the product effectively.

For how long have I used the solution?

We're not really using the solution so much as testing its capabilities and discovering its resources. We've been doing this now for about two months.

What do I think about the stability of the solution?

The solution has been pretty stable. I haven't had any downtime whatsoever, or any disruptions or anything of that nature. There hasn't been any lag in service. It's been good.

What do I think about the scalability of the solution?

The solution is very agile. It's very easily expandable too. You're able to integrate different applications or different interfaces with this platform. It's actually quite flexible, I should say.

That said, at this point, we don't plan to increase usage. We're still learning about the product. We hope, in the future, if we take it on, we will be able to expand it.

How are customer service and technical support?

Due to the fact that we haven't had any issues yet, and we've been using the solution for a short amount of time, we haven't needed to contact technical support. If I need to in the future, I will. However, at this point, I can't speak to their level of service as I've never used them.

How was the initial setup?

We did not find the initial setup complex. Our engineers, who handled the implementation, found it to be quite straightforward.

The deployment process was fast. I can't recall the exact number of hours it took, however, it was not a drawn-out process.

Maintenence seems to be minimal, however it would be helpful if there was someone on staff to maintain it as needed.

What about the implementation team?

Our engineers handled the implementation. We were able to do everything in-house. We didn't need assistance from consultants or resellers.

What's my experience with pricing, setup cost, and licensing?

The solution offers a monthly subscription model. That's what we use. I recall it being about $90 a month. They do have different tiers. 

Which other solutions did I evaluate?

We're currently doing a case study on this specific solution. We didn't look at other solutions.

What other advice do I have?

We don't have a business relationship with Appian. We're just customers.

We're most likely using the latest version of the solution.

I would definitely recommend the solution and invite other companies to try it out. They even have the trial edition. That way, you can test the solution before having to purchase the application edition. If you decide to go forward, it is $90 per user per month. They have the enterprise edition as well which is a bit more. 

The solution is that it's available on different devices as well, which makes it very flexible and easily adaptable to a lot of different environments, including Windows, Linux, Mac, and Android.

The product also caters to all sizes of companies, whether you are small or large.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Appian. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
541,708 professionals have used our research since 2012.
Abubakar AL Seed
IT Senior General Manager at Abdul Latif Jameel
Real User
Top 5
Workflow engines work extremely well to bridge the gaps of processes within our core systems

Pros and Cons

  • "Good workflow engines that bridge the gaps of processes."
  • "Lacks integration with other products."

What is our primary use case?

I work for the largest distributor of Toyota Lexus in the Middle East. My area is related to car motors. I'm an IT senior general manager and we are customers of Appian. 

What is most valuable?

The workflow engines are a valuable feature. We use them to bridge the gaps of processes within our core systems that are either too difficult or too costly to develop within the core system. We bridge those gaps using Appian. 

What needs improvement?

We'd like to see the employee experience improved, something we can integrate with SharePoint. Right now we're looking at the Power BI which belongs to Microsoft. It has a lot of good features for low-code no-code development kinds of things. I'd like to see the ability of the software itself to integrate with the core systems. It's a gap that Appian hasn't fulfilled. 

I'd like to see integration with Microsoft products as an additional feature. Microsoft Team, or something like that. It's not there or if it is, it requires some work to enable easy integration with SharePoint. 

For how long have I used the solution?

I've been using this solution for eight years. 

What do I think about the scalability of the solution?

The scalability and stability of this solution are good. 

How are customer service and technical support?

I'd say that the technical support is good. 

Which solution did I use previously and why did I switch?

We visited the workflows that are provided within SharePoint but they did not fulfill the kind of things that we were looking for, or the problems that we were trying to solve at that point of time. We were planning to work on specific domains, specific areas, but you cannot make it work for complex things. 

How was the initial setup?

The setup is not completely straightforward but not too complex either. The deployment itself wasn't too difficult, but this is something where features evolve and the things within it over time start moving. Adapting to any new feature while continuing to work is not simple. It makes things more complex. There are around 5,000 people using the product and we have five people dealing with maintenance. 

What's my experience with pricing, setup cost, and licensing?

The price should be lower. It's not too expensive but I believe the price could be better. 

What other advice do I have?

The product needs to be supported by top management for it to work. This is one of the things that we faced at the very beginning. Second, from a technical point of view, you need to have a dedicated team taking care of this from a product management point of view, not necessarily from a technical point of view because that can be outsourced. I recommend not doing the development in-house, rather to outsource it with one or two partners and the corporate team. I recommend going for the full cloud-based solution architecture rather than having part of it inside and part of it outside. If there is no issue with data sharing then I would recommend going for a fully cloud-based solution. It gives an advantage and reduces a lot of management headaches. 

I would rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
HS
Director of national processing at a legal firm with 501-1,000 employees
Real User
Top 20
Easy to set up with satisfactory stability and potentially will scale well

Pros and Cons

  • "The initial setup was seamless. We didn't run into any hardships at all."
  • "I would like to see more complete university tools. For example, with UiPath, I have had a good experience related to a free course in order to provide some users some different levels of knowledge. This extra training helps users not only use the solution but to develop further within the tool."

What is most valuable?

The initial setup was seamless. We didn't run into any hardships at all.

The solution's stability is pretty good.

While we haven't tried to scale yet, we see that there might be potential to do so in the future.

What needs improvement?

We've had some issues in regards to functionality.

We are currently facing some challenges regarding the potential of using more advanced instruction in order to compare items. We'd like to have more modules so that we can understand the solution a bit better.

I would like to see more complete university tools. For example, with UiPath, I have had a good experience related to a free course in order to provide some users some different levels of knowledge. This extra training helps users not only use the solution but to develop further within the tool.

For how long have I used the solution?

We're currently working with the solution in order to build a report on its usability. The solution is quite new to us.

What do I think about the stability of the solution?

The stability was satisfactory. We did have some issues regarding the connectivity. For example, in the conference room, there is no connection anywhere. We sometimes lose connection even when we don't have problems with our network. It's very strange. We don't know why this happens.

What do I think about the scalability of the solution?

We believe the scalability will be good. It has a good perspective in order to escalate the durations, however, unfortunately, we haven't been able to test the market to measure the potential for expansion.

We are in the testing phase, however, if we do decide to deploy the product, our plan is to scale from 20 to 300 users in the near future.

Which solution did I use previously and why did I switch?

This is our first test regarding RPA. We don't have any other previous experience with other solutions.

How was the initial setup?

We found the initial setup to be quite straightforward and very easy. It was not complex in any way. A company shouldn't have issues implementing it.

To completely deploy everything took about a week. It wasn't too long of a process.

What about the implementation team?

We used consultants and our own IT department to handle the implementation.

What's my experience with pricing, setup cost, and licensing?

The licensing will be on a monthly basis. We are estimating that cost to be around $2000 to maybe $3,000 per month. We don't foresee any costs above that.

What other advice do I have?

We're just a customer and an end-user. We don't have a relationship with the company.

Currently, we are in the middle of a test pilot. We have about 20 users experimenting with the solution as we speak.

I would recommend the solution to others. However, I would advise them to measure the requirements associated with the complexity of implementation related to how much coding they need, how complex their interactions will be. These variables may be factors when choosing which tool to use.

I would rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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BL
Manager Software Projects at a computer software company with 1,001-5,000 employees
Real User
Top 20
Good interface with easy integration capabilities and a helpful mobile app

Pros and Cons

  • "The product has a very good mobile app."
  • "We have clients that want to use Office 365, Microsoft Analytics, and Power Apps. Appian just isn't the same as using something specifically designed to cater to the Microsoft Suite."

What is our primary use case?

We primarily use the solution for office automation purposes.

What is most valuable?

The Sites features are very nice. We use it extensively.

We have Tempo reports and we enjoy that it has Tempo functionality. 

The interface is very good. Our clients really seem to like that.

The product has a very good mobile app.

Overall, the features of the product are very helpful.

It's a solution that doesn't really need a lot of coding, if at all. It's very drag-and-drop. That's what makes it so easy to use.

The product offers a lot of good integration capabilities.

What needs improvement?

We have clients that want to use Office 365, Microsoft Analytics, and Power Apps. Appian just isn't the same as using something specifically designed to cater to the Microsoft Suite.

The solution used to be a bit more difficult to use, but we've added Tempo and now everything is much easier. We can do things very quickly.

For how long have I used the solution?

I've been using the solution for about 15 years or so. It's been well over a decade.

What do I think about the stability of the solution?

As a person that's more in development, I've never tested the stability or noted any weakness in its reliability.

What do I think about the scalability of the solution?

I'm more on the development side of things and therefore haven't really been exposed to the scalability aspect of the solution. I don't know if it's possible or not.

How are customer service and technical support?

Currently, we don't have much of a need for technical support. I personally have never been in touch with them. I can't speak to their knowledgeability or responsiveness.

What's my experience with pricing, setup cost, and licensing?

I don't deal with the financial aspect of the solution. I'm not sure how much it costs or if it is expensive or affordable.

Which other solutions did I evaluate?

I want to migrate to Microsoft PowerApps. I'm actually looking for the feasibility of migrating the existing Appian objects into PowerApps.

What other advice do I have?

We are Appian integration partners.

We have multiple clients using Appian, although some want to move over to Microsoft.

I would recommend the solution. It's quite easy to use, and the drag-and-drop functionality is great. For example, we have database records, and therefore we can easily pull the data from the database and connect and run the process. It's very easy when it's compared to previous versions. One thing to note, however, is that we do have a lot of memory. The memory has to be maintained and managed properly, otherwise, the system performance will come down.

I would rate the solution at a nine out of ten. There really is nothing like it on the market right now.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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HimanshuTejwani
System Administrator and DevOps Engineer at a tech services company with 10,001+ employees
Real User
Top 5Leaderboard
The UI and its performance are very nice

Pros and Cons

  • "In terms of interface, it's very good. In terms of infrastructure, it's amazing and already using multiple tools behind the scenes. It's a low-code platform, so it's very easy to implement."
  • "It is also not easy to learn. Training tutorials could be improved."

What is our primary use case?

We are currently using the latest version. We are a low-code platform. Using this product we can easily deploy a process. It will easily create a business process in the minimum time and the minimum effort. It's easy to manage the Business Process Management (BPM) tool. We are Appian partners.

How has it helped my organization?

I cannot see any drawback in this actually. It's a market leader in BPM tools right now, Appian. Its UI and performance are very nice.

What is most valuable?

In terms of interface, it's very good. In terms of infrastructure, it's amazing and already using multiple tools behind the scenes. It's a low-code platform, so it's very easy to implement.

What needs improvement?

It is very expensive. It is also not easy to learn. Training tutorials could be improved.

For how long have I used the solution?

We have been using Appian for the last three years. We use it on the cloud and on-premise. We have over 100 users using this tool.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

It's highly scalable and highly secure. We can also create distributed environments.

How are customer service and technical support?

The support is great. So actually I'm working as an Appian system administrator. We provide support to our clients.

How was the initial setup?

No, it's not that easy to install, it's a bit difficult to install. But it's a very powerful tool because this product it's a combination of multiple technologies. So that's why.  Implementation is easy in the front end, but when we install it, it's not that straightforward. It takes about 45 minutes to one hour to install. I implemented it myself.

What about the implementation team?

I implemented Appian in-house.

What's my experience with pricing, setup cost, and licensing?

There are two ways to buy the Appian. For the on-premises you have to buy the license; or on the cloud, you have to pay per user. It's an enterprise tool and can be used by enterprises only. So it's a very expensive tool.

What other advice do I have?

If anyone has to work on a BPM, then it's the best tool, and it's currently the market leader in terms of BPM in our country. In the BPM category, I will rate 10 out of 10 for this product.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
SS
Acquisitions Leader at a healthcare company with 10,001+ employees
Real User
Top 5Leaderboard
Provides us with real-time data on all connected systems

Pros and Cons

  • "It provides us with real-time data on all connected systems in terms of how they're integrated with each other and how they are performing in a workflow manner."
  • "The graphical user interface could be easier to use. It should be simplified."

What is our primary use case?

We use this solution to provide us with real-time data on all connected systems — for a continuous process workflow.

Within our company, there are roughly 45 people using this solution — mostly developers. We have two admins that handle all maintenance-related issues.

How has it helped my organization?

Appian has enabled us tо аutоmаtе busіnеss рrосеssеs much faster sо thаt оur usеrs саn rерlісаtе thеm аnd use them on a daily basis to improve their productivity. 

What is most valuable?

The most important and the most notable feature is that it provides us with real-time data on all connected systems in terms of how they're integrated with each other and how they are performing in a workflow manner.

What needs improvement?

The graphical user interface could be easier to use. It should be simplified. When we're dealing with a large number of complex applications, the user interface is not the best. There could be a simpler design especially when it comes to providing a view on handling large users/user groups. 

For how long have I used the solution?

I have been using Appian for two years.

What do I think about the stability of the solution?

This solution is very stable and robust. The updates definitely work. I've never had to roll back an update.

What do I think about the scalability of the solution?

It works very well actually across systems. It can work across multiple complex systems, as well. There's no problem when it comes to scaling up and scaling out. Still, the interconnections, in terms of provisions of real-time data, can be a little clunky as the current graphical user interface has some issues.

How was the initial setup?

The initial setup was fairly simple and straightforward. It's pretty much plug-and-play.

Deployment time depends on the environment and the use case. It can take anywhere from two weeks to six weeks.

Which other solutions did I evaluate?

When it comes to connecting multiple systems, Appian fares much better compared to Pega.

What other advice do I have?

First, you have to understand the business logic behind all of your systems before you start developing and interconnecting the systems, and the process flows across the systems. That's the best advice I have.

Overall, on a scale from one to ten, I would give this solution a rating of eight.

In terms of the traffic, the user interface should be improved so that it provides real-time data for complex connections between systems. If that is improved, I would give this solution a higher rating. Otherwise, it's a very stable and very robust product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SS
Senior Technical Consultant at a consultancy with 11-50 employees
Consultant
Top 20
Features a robust rules engine for building applications

Pros and Cons

  • "Compared to other code tools that I've seen, Appian has a more robust rules engine"
  • "I wouldn't say their response time is long, but it could be quicker."

What is our primary use case?

We use Appian for business process management.

What is most valuable?

I like how quickly you can build applications. The low code aspect of it is really useful to get things out to market quickly. Compared to other code tools that I've seen, Appian has a more robust rules engine.

For how long have I used the solution?

I've been an Appian consultant for three years now.

What do I think about the stability of the solution?

Appian virtually has a 99.99% uptime rating. It's very stable. 

What do I think about the scalability of the solution?

Appian is very scalable. There's a lot of options for bigger enterprises, like high availability. It's enterprise-grade for smaller to mid-sized businesses.

How are customer service and technical support?

I have used their tech support, honestly, I'd probably give their support a rating of eight out of 10. They work pretty hard to try to figure out what's going on if there's an issue.

I wouldn't say their response time is long, but it could be quicker. 

How was the initial setup?

There's a one-time setup fee. I think they usually set it up for you. For the typical business user, it's straightforward as they don't have to do anything.

What's my experience with pricing, setup cost, and licensing?

The pricing can be a little confusing to customers. Clients sometimes have to lay out their whole set of use cases and get them approved for specific types of licensing— it's on a case-to-case basis. I think that they're very actively working on improving this, but it can be quite difficult to work out the licensing.

What other advice do I have?

Other than the pricing concerns, it's a really great platform. 

If you're considering using Appian, my advice is to work with people that have experience building solutions with it, because that's going to lead to fewer problems down the line.

Overall, on a scale from one to ten, I would give Appian a rating of nine. It's a great business management platform.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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