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SS
Senior Technical Consultant at a consultancy with 11-50 employees
Consultant
Features a robust rules engine for building applications

Pros and Cons

  • "Compared to other code tools that I've seen, Appian has a more robust rules engine"
  • "I wouldn't say their response time is long, but it could be quicker."

What is our primary use case?

We use Appian for business process management.

What is most valuable?

I like how quickly you can build applications. The low code aspect of it is really useful to get things out to market quickly. Compared to other code tools that I've seen, Appian has a more robust rules engine.

For how long have I used the solution?

I've been an Appian consultant for three years now.

What do I think about the stability of the solution?

Appian virtually has a 99.99% uptime rating. It's very stable. 

What do I think about the scalability of the solution?

Appian is very scalable. There's a lot of options for bigger enterprises, like high availability. It's enterprise-grade for smaller to mid-sized businesses.

How are customer service and technical support?

I have used their tech support, honestly, I'd probably give their support a rating of eight out of 10. They work pretty hard to try to figure out what's going on if there's an issue.

I wouldn't say their response time is long, but it could be quicker. 

How was the initial setup?

There's a one-time setup fee. I think they usually set it up for you. For the typical business user, it's straightforward as they don't have to do anything.

What's my experience with pricing, setup cost, and licensing?

The pricing can be a little confusing to customers. Clients sometimes have to lay out their whole set of use cases and get them approved for specific types of licensing— it's on a case-to-case basis. I think that they're very actively working on improving this, but it can be quite difficult to work out the licensing.

What other advice do I have?

Other than the pricing concerns, it's a really great platform. 

If you're considering using Appian, my advice is to work with people that have experience building solutions with it, because that's going to lead to fewer problems down the line.

Overall, on a scale from one to ten, I would give Appian a rating of nine. It's a great business management platform.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Naveen Dundi
Solution Design Expert - BPM at Novartis Pharmaceuticals
Real User
Top 20
Amazing support, stable, and regular feature updates and improvements

Pros and Cons

  • "The solution's most valuable features are the regular periodic and quarterly updates, they are very useful updates. They keep improving the solution more often, and that helps the platform or code always be up to date with the latest features."
  • "The solution could improve by being more responsive when dealing with large quantities of data. Additionally, they can make the decision or rules engine better. It cannot handle too many rules or too many decisions at once."

What is our primary use case?

Appian can be used to helps organizations build applications and workflows.

What is most valuable?

The solution's most valuable features are the regular periodic and quarterly updates, they are very useful updates. They keep improving the solution more often, and that helps the platform or code always be up to date with the latest features.

What needs improvement?

The solution could improve by being more responsive when dealing with large quantities of data. Additionally, they can make the decision or rules engine better. It cannot handle too many rules or too many decisions at once.

For how long have I used the solution?

I have been using Appian for approximately six years.

What do I think about the stability of the solution?

The solution is stable.

How are customer service and support?

The technical support is amazing. They have high availability when attending to tickets. The extent to which they go to support you is amazing. They go down deep into the issue you are facing and get you to the right expertise. You can access support through forums and the telephone which they respond quickly with details on a solution.

How was the initial setup?

The standalone and distributed environment installations are straightforward. There are clear instructions, documentation, and support available. However, the installation into a distributed environment can be more challenging.

What about the implementation team?

I have had assistance from Appian support for the implementations.

What's my experience with pricing, setup cost, and licensing?

The license is a bit expensive and the pricing model is sometimes confusing for new users or business users. It is difficult for them to know what volume of usage they will have to be able to purchase the best-suited license at the beginning.

What other advice do I have?

I rate Appian an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Paul Parisi
Enterprise Architect at Mobiliser
Consultant
Top 5Leaderboard
Fast to build simple to medium complexity solutions

Pros and Cons

  • "Form building capabilities and well thought out process modelling are key points to this product."
  • "Authoring tool is slow to use resulted in limitations on how quickly solutions can be built."

What is our primary use case?

Process Automation and Forms Digitisation, implementation of organisational wide processes rather than use of COTS.

How has it helped my organization?

Appian was not selected by any of the organisations I've worked with to date for production use.

What is most valuable?

Form building capabilities and well thought out process modelling are key points to this product.

What needs improvement?

Support for complex models really needs significant improvement

Flexibility in the architecture is not there

Management or reusable assets is extremely limited and poorly designed

Business rules are not aligned to industry best practices

Authoring tool slow to use resulted in limitations on how quickly solutions can be built

Integration to project SDLC (such as testing methods, build systems etc needs work)

For how long have I used the solution?

Trial/evaluations only.

What do I think about the scalability of the solution?

This product is targeted to mid size companies and not highly scalable complex processes.

How are customer service and technical support?

Customer Service:

Average, although a small responsive team Appian has been fast growing stretching their ability to service customer needs.

Technical Support:

Reasonable, stronger than say IBM or Oracle technical support but it is still critical to engage in a full POC activity with this product to ensure it fits your needs before proceeding with an implementation. The closed nature of the platform means there is limited to no help outside of that technical support team which is already stretched based on the ever increasing customer base.

What other advice do I have?

Compare this product closely to open source options, IBM and Pega. For simple solutions using simple models Appian may be sufficient and would provide better ROI than investing in building a team to support a more complex tool but for complex models I'd look for a stronger tool-set.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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GT
CTO at a insurance company with 1,001-5,000 employees
Reseller
Top 20
The most complete platform of its kind, great for case management and document processing

What is our primary use case?

This solution is for process management, automation, insurance claim processing, those kinds of things. I'm the CTO and a reseller of this product. 

What is most valuable?

This is the most complete solution of its kind, dealing with BPM and RPA, AI, case management, and document processing. It's a complete platform which is what makes it so good.

What needs improvement?

I'd like to see business rules management included as part of the solution. 

For how long have I used the solution?

I've been using this solution for a year. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

What is our primary use case?

This solution is for process management, automation, insurance claim processing, those kinds of things. I'm the CTO and a reseller of this product. 

What is most valuable?

This is the most complete solution of its kind, dealing with BPM and RPA, AI, case management, and document processing. It's a complete platform which is what makes it so good.

What needs improvement?

I'd like to see business rules management included as part of the solution. 

For how long have I used the solution?

I've been using this solution for a year. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

Appian provides great technical support. 

How was the initial setup?

The initial setup is very easy. 

What's my experience with pricing, setup cost, and licensing?

The product offers flexible licensing options.

What other advice do I have?

I recommend Appian because I've had experience with other solutions and I know this is the best. 

I rate this solution nine out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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Nyamtseren Batdelger
CEO at DigitalWorks
Real User
Top 20
Stable, easy to use, and strong financial industry features.

What is our primary use case?

Appian main focus is on the financial sector, especially banking use cases.

What is most valuable?

The solution has a lot of strong features for the financial industry, it is very easy to use.

What needs improvement?

The solution could improve robotic process automation.

For how long have I used the solution?

I have been using Appian for approximately one month.

What do I think about the stability of the solution?

The stability of this solution is good.

What do I think about the scalability of the solution?

The scalability of Appian is good.

How was the initial setup?

The installation did not give us any problems.

What about the implementation team?

We have approximately three people that do the implementation and maintenance of…

What is our primary use case?

Appian main focus is on the financial sector, especially banking use cases.

What is most valuable?

The solution has a lot of strong features for the financial industry, it is very easy to use.

What needs improvement?

The solution could improve robotic process automation.

For how long have I used the solution?

I have been using Appian for approximately one month.

What do I think about the stability of the solution?

The stability of this solution is good.

What do I think about the scalability of the solution?

The scalability of Appian is good.

How was the initial setup?

The installation did not give us any problems.

What about the implementation team?

We have approximately three people that do the implementation and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

The price of this solution is a little high here in Mongolia.

What other advice do I have?

I would recommend this solution to others.

I rate Appian a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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