Appian Archived Reviews (More than two years old)

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Vendor
BPM Consultant at a healthcare company with 10,001+ employees
May 15 2018

What is most valuable?

You can develop a back-end UI and back-end reports using this tool.

How has it helped my organization?

An advantage of this tool is the area of workflows, mainly for back-end users. It is not for end-users. Another advantage of this tool is its reports and records. You can… more»

What needs improvement?

It needs a better UI. There has been a lot of development in version 18.1 but we still need more for it to compete with other BPM tools.

What's my experience with pricing, setup cost, and licensing?

I hear the price was hiked a little recently. Initially, it was low. But it's okay compared to Pega.

Which solution did I use previously and why did I switch?

I used Oracle BPM. I switched because, as a developer, the market was becoming completely saturated and I was not getting any jobs.

What other advice do I have?

If you are looking for back-end solutions, this tool is 100 percent a fit. So Appian BPM for the back-end and, if you want a front-end, I don't suggest using Appian BPM… more»

Which other solutions did I evaluate?

IBM has Business Process Manager, Oracle has its BPM as well.
Real User
Project Manager and Technical Leader at Exus
May 06 2018

What is most valuable?

* Process Designer - If properly used, the executable flow itself helps you understand the business flow. * Call Web Service Smart Service - Web service integrations with other systems are super simple and fast to create, supported by low… more»

What needs improvement?

Even though the company has made great improvements in online documentation, featuring rich material which includes case studies of real-life use cases, the material could definitely be better in quality and coverage of use cases. Another… more»

Which solution did I use previously and why did I switch?

Prior to Appian, there was a Java-based BPMS solution, but Appian was valued for its low-code characteristics that lead to the fastest development cycles in the industry. It was also valued for the scalability, the flexibility on… more»

What other advice do I have?

If licensing cost is not a problem, then Appian is definitely a go, either as a stand-alone platform or with the PaaS offering in the Appian Cloud. When it comes to speed of development, system integrations, BMPS workflows, and digitization… more»

Which other solutions did I evaluate?

The alternative we evaluated was Pega BPM.
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Consultant
 IT senior consultant
Mar 28 2018

What is most valuable?

* I think the interface is a good feature because it's simple to use and you can quickly develop the users' interface. * The Application Designer is also very user… more»

How has it helped my organization?

It has improved the organization by defining activity ownership. When we give ownership to the right user, processes go very fast. Before it wasn't very good. It was slow… more»

What needs improvement?

Something they need to improve is, it is difficult to catch errors. When there's an administration error you can't catch the error, and it is there until the administrator… more»

What's my experience with pricing, setup cost, and licensing?

It's good value for the price.

Which solution did I use previously and why did I switch?

We didn't have previous solution.

What other advice do I have?

Be sure to use the product in the correct way and don't ask the product to make up for experience in BPM.

Which other solutions did I evaluate?

I only saw demos of Pegasystems and IBM. We selected between Pega, IBM, and Appian. Appian was cheaper than the others when we saw these three solutions. As of now, I… more»
Real User
Regional Sales Director at a tech services company with 51-200 employees
Mar 28 2018

What is most valuable?

It's being able to manage the workflow, to assign tasks, to have notification that a task has been completed. It's basically what any BPM solution is going to provide… more»

How has it helped my organization?

Accountability is probably the most affected. Knowing that a task has been assigned, that you're following a specific process, and that the task has been completed, gives… more»

What needs improvement?

I don't know that I would have any specific areas for improvement.

What's my experience with pricing, setup cost, and licensing?

I think that if somebody is really serious at looking at business value, then by all means, the product is well worth the value. You get representative business value for… more»

Which solution did I use previously and why did I switch?

We had used a homegrown solution. We do custom development, software development work, or that was our legacy. Maintaining that homegrown solution over time just proved to… more»

What other advice do I have?

I would give it a nine out 10. I don't think any product is ever perfect, but I think that Appian is one of them that comes closest to that mark. When you consider the… more»

Which other solutions did I evaluate?

We evaluated several different options. Pegasystems is one. I'm not sure about K2, but there were multiple options available. If you look at the industry reports there are… more»
Real User
IT Advisor to Banks at a financial services firm with 10,001+ employees
Mar 26 2018

What is most valuable?

The agile manner that we require to create our workflows. This is probably the most critical part of our solution and the time it takes to start processing the solution… more»

How has it helped my organization?

We have been focusing on building all of our digital and mobile applications with a lot of earlier code, as the platforms were legacy. We had to write code from scratch… more»

What needs improvement?

Newer features, especially in terms scalability. It has to become more scalable than what it is today. It is not a issue today. However, going forward, due to the growth… more»

What's my experience with pricing, setup cost, and licensing?

Product pricing compared to some of the earlier vendors, like IBM, CA, and Oracle, is quite well-priced. Although, we do feel that as we increase the number of users and… more»

Which solution did I use previously and why did I switch?

We have been using tools from IBM, Oracle, CA (formerly known as Computer Associates), so mostly these enterprise tools at the same time are very complex and not very… more»

What other advice do I have?

How to integrate with their application ecosystem is probably a priority. Once you get a product like this, it is important to have that integration upfront rather than… more»

Which other solutions did I evaluate?

We already had IBM. We evaluated Oracle and CA. We found this product to be good price-wise as well as quick implementation-wise. From IBM, at that time, we evaluated… more»
Abdulmajeed Al-Suliman
Real User
Team leader at a tech services company with 501-1,000 employees
Mar 11 2018

What is most valuable?

* It is fast and efficient. * Mobile All enterprises focus on these features in their work.

How has it helped my organization?

It reduces development time in half making us more efficient.

What needs improvement?

* Apps development * BPM It would be nice if you could create your own customized apps when the business needed them.

What's my experience with pricing, setup cost, and licensing?

There are two solutions depending on your situation: an on-premise solution and a cloud solution.

Which solution did I use previously and why did I switch?

I previously used .NET Framework. I switched because I think Appian is better for enterprise.

What other advice do I have?

It is more efficient and reduces time. There is no need to worry about vulnerabilities in the system, because Appian built a secure system.

Which other solutions did I evaluate?

Oracle BPM. Appian was better.
Real User
Team Lead
Mar 08 2018

What is most valuable?

SAIL (Self-Assembling Interface Layer), a scripting language provided by Appian. It is the equivalent of JS and CSS. It allows creation of complex UIs which are also responsive. With SAIL, we have a single language for both the UI logic and its appearance. UI components can be built as reusable components and used in multiple UI interfaces. Process Modeling enables creation of business process… more»

What needs improvement?

Offline capabilities and responsive capabilities could be better. The mobility features of Appian platform are still evolving. Native mobile capabilities or hybrid mobile app capabilities are very limited. Things like offline sync, offline storage, access to smartphone device features, etc. are not supported by the Appian platform yet.

What other advice do I have?

I would rate it eight out of 10. It certainly is the best for enterprise application development.
Vendor
Vice President - Appian Lead Designer at a financial services firm with 10,001+ employees
Oct 03 2017

What is most valuable?

Appian is a very low code platform. It's very easy to learn and use. It provides a lot of built-in functionality to address common business use cases, like user and task… more»

How has it helped my organization?

Appian has greatly improved how quickly we are able to build and deploy technology solutions for our business partners. We're delivering a lot more than we used to and at… more»

What needs improvement?

The main challenge with Appian has been our inability to customize the user interface. It has it's own built-in UI components and doesn't provide much flexibility to… more»

What's my experience with pricing, setup cost, and licensing?

I don't have enough exposure to pricing and licensing.

Which solution did I use previously and why did I switch?

We wanted to consolidate multiple existing legacy desktop applications into one unified web-based platform and Appian was one of the best options available.

What other advice do I have?

Excellent BPM tool: The best among all the ones I've tried. To get the most out of the product, put the right team in place first. Follow the Appian recommended… more»

Which other solutions did I evaluate?

Oracle BPM, Pega, and D+H.
Gregg Lipson
Real User
Senior Business Analyst at a university with 1,001-5,000 employees
Sep 17 2017

What is most valuable?

Being able to model requirements in BPMN 2.0, get agreement from business and IT, and then have Appian BPMN 2.0 compliant engine execute the diagram. This has created… more»

How has it helped my organization?

* Transparency of process flows, including number of instances of the process in-flight * Identification of bottlenecks, * Average time to completion of tasks and process… more»

What needs improvement?

Form creation and SAIL proprietary language still basically require programming. The claim a BA type can do everything is hogwash. They should be honest and say a… more»

What's my experience with pricing, setup cost, and licensing?

It is expensive, but powerful. I would recommend comparing against cheaper licensing products and open source.

Which solution did I use previously and why did I switch?

Yes. IBM, Oracle, and Activiti open source. A different organization I was with selected Appian.

What other advice do I have?

Have 20% of a programmer as a resource, plan the round trip data integration, and get all approvals needed.

Which other solutions did I evaluate?

No.
Real User
Senior Software Engineer at a financial services firm with 10,001+ employees
Sep 17 2017

What is most valuable?

* Low code development: Code can be developed pretty quickly which leads to less turnaround time for automation of business processes. * Ease of use: Any normal developer… more»

How has it helped my organization?

This product has helped in automating a lot of flows in a lot less time, which has actually reduced manual errors and enhanced quality assurance.

What needs improvement?

Architecture of product and scalabiility issues.

What's my experience with pricing, setup cost, and licensing?

I have no idea about this, as my senior management has been dealing with this.

Which solution did I use previously and why did I switch?

No, I didn't use any.

What other advice do I have?

It's good to implement this product for automation.

Which other solutions did I evaluate?

Not before; but after I evaluated Pega.
Randy Dillon
Consultant
Digital Transformation Architect/Consultant at a tech services company with 1-10 employees
Jul 23 2017

What is most valuable?

The most valuable features of Appian are: * Rapid development with low-code makes it easier to quickly get apps implemented and the time to break-even and ROI is much… more»

How has it helped my organization?

Most notably, it allows us to quickly automate processes and case management work, often cutting the manual time required in half or more. End to end time is also… more»

What needs improvement?

The biggest areas of improvement would be in facilitating team development, DevOps, and integration with typical tools used in enterprise development (Jenkins, Subversion… more»

What's my experience with pricing, setup cost, and licensing?

I'd advise to not just look at the cost, but the overall value of BPM and of Appian specifically. BPM done right is a huge value proposition for almost any company, and… more»

Which solution did I use previously and why did I switch?

I personally used Lombardi and IBM BPM prior to Appian. The main reasons for switching were: * Too many off-shore consultants taking all the consulting work, developing… more»

What other advice do I have?

See above under the pricing/licensing advice, but I can't emphasize enough to make sure you get quality resources who really know the product well. They will understand… more»

Which other solutions did I evaluate?

See above regarding Lombardi/IBM BPM. They are the other market leader, but while Appian is trending upwards, IBM is on its way down.
Consultant
Tech Consultant at a tech consulting company with 51-200 employees
Nov 06 2014

What do you think of Appian?

Valuable Features

Robust forms builder that allows a developer to build once and the deploy to all browser & native iOS and Android apps automatically.

Room for Improvement

The UI of the application has been completely overhauled within the past couple years, but the tools for developing the new interface have not yet been updated.

Use of Solution

4 years

Customer Service and Technical Support

Customer Service: Excellent. Smaller companies like Appian tend to value customer service as a competitive advantage. Technical Support: Excellent.

What is Appian?

With Appian, your organization can rapidly build, deploy, use, and scale problem-solving apps. And with the flexibility of on-premises and cloud portability, you'll always address your unique challenges the way that makes the most sense for you.
Also known as
Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
Appian customers
Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
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