AppNeta Archived Reviews (More than two years old)

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Vendor
Senior Technical Operations Manager \ Senior VOIP Engineer at a tech company with 51-200 employees
Mar 15 2017

What is most valuable?

Packet Captures, Path Lists and Voice Tests. We are a VOIP company that relies on a stable and well-tested network. The AppNeta device has allowed us to troubleshoot and pinpoint where there are failures, bottlenecks and misstated service… more »

How has it helped my organization?

It has been a help to our company and customers. With one of our federal customers, we deployed these throughout their network and found multiple cases of misconfigured routers and NICs, which allowed the customer to move to a VOIP… more »

What needs improvement?

Because of the nature of how AppNeta works in terms of using bursts to depict how a network path performs, it is hard to correlate 24 hour performance 100% accurately. When using reports with clients, it can make it look like the network is… more »

Which solution did I use previously and why did I switch?

We were looking at a few others, but wanted to get away from using SNMP traps.

What other advice do I have?

Make sure that the reporting and paths are tuned correctly. Make sure that you are targeting appropriate IPs and not targeting every IP in your network because you will over inflate your reporting. I would also make sure FlowView is used… more »
Vendor
Network Engineer 2 with 501-1,000 employees
Feb 23 2017

What is most valuable?

Pathview is the most valuable feature. It does the following: * Gives us details of how bandwidth is consumed * Gives details about the assigned bandwidth to the link and used bandwidth * Shows the events happening during the monitoring

How has it helped my organization?

We can keep track of bandwidth utilization and data loss.

What needs improvement?

I would like to see the following improvements in accessibility: * The ability to see the details concerning incidents and their reasons right on the graph * The ability to open those events right from the graph * The ability to see the… more »

Which solution did I use previously and why did I switch?

I am not aware of any previous solutions as I have been using the same tool since I starting working here.

What other advice do I have?

It is a great tool to keep track of your network.
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Vendor
Network Engineer II at a healthcare company with 1,001-5,000 employees
Dec 22 2016

What is most valuable?

* Easy to set up and clear to understand interface. * Cloud based management means it is accessible from anywhere and great uptime. * The best feature this product has is its ability to diagnose and… more »

How has it helped my organization?

The ability to quickly diagnose issues with proof for a "path" in the network has been critical. It has reduced our MTTR and allows us to make decisions faster on how to correct the problem.

What needs improvement?

Alerting. We have so many paths in our environment that it is strictly a reactive tool, not proactive. If AppNeta could find a way to tweak alerts so that there is less "noise" that aren't critical or… more »

What's my experience with pricing, setup cost, and licensing?

No other company has been able to match AppNeta's capability at the same price point. Licensing is easy to understand and generate / apply.

What other advice do I have?

If you have intrusion prevention systems (IPS) make sure to create a rule to whitelist the traffic from the appliances to the cloud as it can be identified as false positive.

Which other solutions did I evaluate?

We have used this product since before I joined the company. We are constantly looking at other vendors, but thus far no one has been able to match AppNeta's capability and price point together.
Vendor
Global IT Manager at a comms service provider with 501-1,000 employees
Nov 10 2016

What is most valuable?

End-to-End video testing - we would deploy m22s into a client’s network where we plan to deploy a high end video endpoint. This allows us to ensure that the client's network is capable of handling the… more »

How has it helped my organization?

We run 24 hour or 7 day video based network path assessments to ensure our customers networks are ready for video systems.

What needs improvement?

The VMware version doesn’t support video, so we have to ship hardware to remote locations. So if we have a client with offices in for example Russia or Australia, we have to ship internationally these… more »

Which solution did I use previously and why did I switch?

No.

What other advice do I have?

Be careful with the simulated traffic not to flood your network.

Which other solutions did I evaluate?

No others were evaluated.
Vendor
Senior Systems Engineer at a university with 1,001-5,000 employees
Oct 27 2016

What is most valuable?

From a technical perspective, PathView provides an effective, reliable indicator of network availability across our widely distributed physical locations. From a… more »

How has it helped my organization?

PathView provides immediate unequivocal confirmation of service restoration during situations that involve planned or unplanned loss of network connectivity.

What needs improvement?

Power-over-Ethernet appliances would be nice and possibly, more modular HW appliance evolution would support even more deployment flexibility.

What's my experience with pricing, setup cost, and licensing?

My comments here are applicable to any vendor or service provider: define your use-case and clearly link product features with intended results--particularly with regards… more »

Which solution did I use previously and why did I switch?

Others in our group had previously experimented with iPerf. AppNeta PathView was not really a replacement for iPerf, but in my opinion, within the operational constraints… more »

What other advice do I have?

Generally speaking I have found that all of AppNeta's services are excellent. I have had the most experience with PathView and I would give it 8.5 out of 10. I've had the… more »

Which other solutions did I evaluate?

No.
Vendor
IT Networking at a tech company with 501-1,000 employees
Oct 27 2016

What is most valuable?

The tool allows us to ensure the capacity/bandwidth/packet loss of our VPN based WAN within our thresholds and this is done end-to-end. It is different from SNMP/Netflow… more »

How has it helped my organization?

For example, the tool helped in identifying unreliable ISPs or intermittent instability on WAN/VPN connections – both real time and based on historical metrics.

What needs improvement?

Fully Monitoring asymmetrical links is more costly and complex than symmetrical ones. But this is understandable by the functionality. With Pathview, we are monitoring the… more »

What's my experience with pricing, setup cost, and licensing?

When you add licenses – sync them with the existing ones in regards to runtime, otherwise billing becomes complex.

Which solution did I use previously and why did I switch?

The tools we used before were intrusive and affected production users. This tool overcame that problem by creating little traffic overhead.

What other advice do I have?

Get a test license and have a play. I rated it 8/10 because it works very well for what it’s intended but we have to team it with other monitoring solutions to cover all… more »

Which other solutions did I evaluate?

We had an existing toolset with rich features but those could not fill the gap VPN WAN monitoring opened.
Vendor
Senior Director of IT Engineering Delivery at a comms service provider with 501-1,000 employees
Oct 27 2016

What is most valuable?

The ability to view into third party networks for visibility as to problem areas that are often outside the prevue of a standard network analysis tool. Also, the ability… more »

How has it helped my organization?

We now use this tool as a pre-deployment asset for our hosted phone solution. We also use it for bring-your-own-broadband solutions for our hosted phone platform in order… more »

What needs improvement?

Billing does not have a user friendly format that allows you to break down the billing of sub-companies and be able to see them with what has been spun up, what… more »

What's my experience with pricing, setup cost, and licensing?

I advise to look at both pricing models and pick that one that makes the most sense for your organization. Both solutions work depending on your goals. We have found… more »

Which solution did I use previously and why did I switch?

We used a SolarWinds application previously. We switched as this provides more visibility for less cost.

What other advice do I have?

I recommend others plan their portal and their deployment strategy for management. We have a naming convention for our appliances as well as how we name our paths. This… more »

Which other solutions did I evaluate?

We reviewed some other applications, but this product was the only one that can do what it does so we did not look far.
Vendor
Senior Systems Engineer at a university with 1,001-5,000 employees
Feb 16 2016

What is most valuable?

Probably the most valuable is that it doesn’t really require any or just a minimal amount of effort on my part to sustain its operations. What results from that is the time that I spend interacting… more »

How has it helped my organization?

It is much easier and it gives a very, very apples-to-apples view that becomes available to a wider range of people, including support . It is very easy for everyone to be able to see the same results… more »

What needs improvement?

My previous answer would have been that they haven't for a number of years made any additions or modifications to the hardware appliances they used to deliver their service. Interestingly enough, just… more »

What's my experience with pricing, setup cost, and licensing?

Certainly nothing is free. No one gives anything away. If you want something you have to pay for it, but at the same time I think that it is very wise as a customer always to keep that mindset where… more »

Which solution did I use previously and why did I switch?

I believe it was our CIO who encountered them at a conference or a trade show or made some contact with them external to our actual engineering team. Our CIO provided our contact information and… more »

What other advice do I have?

If you need something that is capable of acting as a complement to other tools that you’ve used, this will be very effective. But if you have a limited budget and a dispersed environment with lots of… more »
Vendor
IT Adminstrator with 1,001-5,000 employees
Feb 04 2016

What is most valuable?

The most valuable feature for us is its ability to provide quick visualizations of many aspects (front end, back end, software layers, etc.) of application performance in… more »

How has it helped my organization?

Since we implemented it, we've seen multiple performance improvements, which in turn results in increases in revenue and efficiency.

What needs improvement?

It needs more improvements in monitoring of video streaming performance as well as more layers of breakdown in the front end performance.

What's my experience with pricing, setup cost, and licensing?

I am not fully in contact with the pricing and licensing aspects since they were handled by someone else.

Which solution did I use previously and why did I switch?

Other teams had this initiative before, but I’m not aware of the tools themselves. They weren’t as widely deployed in our company.

What other advice do I have?

Take the time to apply and study the functionalities. It can do a lot, and it’s usually not utilized to its full potential.

Which other solutions did I evaluate?

I know the company evaluated other options, but I can't comment since the evaluation was done by other teams.
Vendor
Information Technology Engineer at a healthcare company with 1,001-5,000 employees
Feb 03 2016

What is most valuable?

The most valuable features for us are the synthetic tests and automatic testing when an issue it detected. This gives you a more granular look to see what the issue is.

How has it helped my organization?

The appliances (M30’s) are constantly doing site-to tests. PathView has detected many circuit issues for which we could go back to the carrier and ask them to troubleshoot. It also shows us QoS marking that helps us audit and verify our QoS… more »

What needs improvement?

They can improve by configuring the site-to-site tests and setting up alerts.

What's my experience with pricing, setup cost, and licensing?

It’s more expensive than other tools, but it’s also priced differently because of the cloud solution. Basically, we pay a recurring yearly maintenance cost for licenses and appliances, but we don’t have to buy servers or do any of the… more »

What other advice do I have?

Review AppNet's website and YouTube videos.

What is AppNeta ?

AppNeta is the leader in proactive end-user performance monitoring solutions built for the distributed digital enterprise. With AppNeta, IT and Network Ops teams can assure continuous and exceptional delivery of business-critical applications. AppNeta’s SaaS-based solutions give IT teams essential application and network performance data, allowing them to constantly monitor user experience across any application, network, data center or cloud. 

For more information, visit www.appneta.com.

AppNeta customers

Ebay, Citrix, National Instruments, Marriott, AT&T, Bon-Ton, McDonald's, Netflix, PayPal, Uber, QAD

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