We have seen an ROI. Most of our work is involved with voice and video. If there are voice and video problems, it makes a call practically useless. People have spent a fortune on installing voice and video room products, and even individual products now. The return on the investment for the application that we get working is much more valuable than the return on the investment for investing in the actual tool itself. We're not exclusively voice and video. If you have a web app that is running very slowly, we can use AppNeta to work out if the problem is at the user end, if it's the network, or if it's the actual application server itself. All of that is invaluable. 

Every customer spends a massive amount of money on all the applications that they run. If the applications don't run correctly, they're not very productive, and all of that investment in those applications is wasted. If you have one application that the entire company uses, with thousands of people using it, the return on the investment to get that running properly again is almost incalculable.

We have seen an ROI in terms of being able to pinpoint problems before they're reported by the customer.

I have seen a return on investment from the use of the solution. In our company, we do assessments, and we don't put the product out into the hands of our customers since they won't get the full value of it. If our company does an actual assessment for a customer who has to pay 5,000 USD in a month, which is not a lot of work since it doesn't capture one person's day of work or anything like that because you can do reporting and everything, and then you just basically run the reports through the actual system. Considering the aforementioned details, I probably spent 15 to 20 hours on the solution for my last customer. My company had installed three units at the customer's site.

The solution is worth its money. 

It's hard to measure ROI due to our company structure. I can safely say, though, that sales increased overall as a result of having applied improvements based on the data analyzed.

We have peace of mind that our redundant circuits are fully operational and ready to take VoIP calls if they are needed. If we didn’t have this tool constantly doing those synthetic tests, we wouldn’t know that Voice Quality and QoS are good until it’s too late.