AppNeta by Broadcom Customer Service and Support

Cliff Chapman - PeerSpot reviewer
Architect at Linkstatus Ltd

It has always been excellent. It's always pretty much a 10 out of 10.

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Out West - PeerSpot reviewer
Project Manager and IT Management Consultant at a integrator with 1,001-5,000 employees

When it comes to support, everyone I've dealt with there is good. 

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Mohan Rawat - PeerSpot reviewer
System Engineer II at a retailer with 10,001+ employees

I've contacted them multiple times. Our experience with them was definitely good. I would rate them a 9 out of 10.

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Buyer's Guide
AppNeta by Broadcom
March 2024
Learn what your peers think about AppNeta by Broadcom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
Bernie DiPasquale - PeerSpot reviewer
Senior Manager Global Networks / Infrastructure Architect at a manufacturing company with 1,001-5,000 employees

Their support is excellent. It is one of the best tech support experiences that I've had with any vendor. You open a ticket online, which is rather straightforward, and you wind up getting an email back from tech support, and they know what they're talking about. They can see into your configurations. With software-as-a-service, that works really well. I would rate them a ten out of ten.

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JB
Advanced Network Support at netagen

The solution's technical support is very good. I rate the technical support a nine out of ten.

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PP
Sr Technical/Presales Consultant at a computer software company with 51-200 employees

Technical support has always been number-one when it comes to Broadcom. The support is always good and they are maintaining the MTTR for closing tickets. Everything is being achieved.

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it_user378480 - PeerSpot reviewer
Senior Systems Engineer at a university with 1,001-5,000 employees

I have not yet encountered a support engineer who doesn’t have outstanding product knowledge and who hasn’t been very effective. They are personable and able to communicate effectively with the customer. Even sometimes you can be the product expert, but if you are not able to hold up with the conversation or communicate with the customer, then you are not going to be particularly successful. Every experience that I have had with them has been outstanding.

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it_user568332 - PeerSpot reviewer
Network Engineer II at a healthcare company with 1,001-5,000 employees

Outstanding. They are always fast to respond to an inquiry.

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it_user378480 - PeerSpot reviewer
Senior Systems Engineer at a university with 1,001-5,000 employees

I would rate AppNeta technical support very highly: they have always been responsive and effective.

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it_user536127 - PeerSpot reviewer
Senior Director of IT Engineering Delivery at a comms service provider with 501-1,000 employees

Technical support is exceptional. They are very available, willing to work with our technicians and engineers and very open to providing training to understand their product more thoroughly.

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Purneswara Rao - PeerSpot reviewer
Principal Consultant at KyndleIT Consulting

We have encountered delays in getting support. 

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it_user535158 - PeerSpot reviewer
Global IT Manager at a comms service provider with 501-1,000 employees

The packet loss issue was seen as a high priority and the support team very responsive.

AppNeta analysed the issue on our units and some of theirs. They replicated the issue and identified the source. They were then able to roll out a fix as part of their software update. They lent us m30 units as a temporary work around.

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it_user571896 - PeerSpot reviewer
Senior Technical Operations Manager \ Senior VOIP Engineer at a tech company with 51-200 employees

I would rate them a 10/10, they have always been responsive and helped with resolution in a timely manner.

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it_user535152 - PeerSpot reviewer
IT Networking at a tech company with 501-1,000 employees

The technical and administrative support is quick and helpful.

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it_user381825 - PeerSpot reviewer
IT Adminstrator with 1,001-5,000 employees
Customer Service:

I'd rate customer service a 10 out of 10.

Technical Support:

I'd rate technical support a 10 out of 10.

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it_user572610 - PeerSpot reviewer
Network Engineer 2 with 501-1,000 employees

We have never used technical support.

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it_user375441 - PeerSpot reviewer
Information Technology Engineer at a healthcare company with 1,001-5,000 employees
Customer Service:

9/10

Technical Support:

10/10

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Buyer's Guide
AppNeta by Broadcom
March 2024
Learn what your peers think about AppNeta by Broadcom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.