AppNeta by Broadcom Customer Service and Support
It has always been excellent. It's always pretty much a 10 out of 10.
View full review »When it comes to support, everyone I've dealt with there is good.
View full review »I've contacted them multiple times. Our experience with them was definitely good. I would rate them a 9 out of 10.
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AppNeta by Broadcom
March 2024
Learn what your peers think about AppNeta by Broadcom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
Their support is excellent. It is one of the best tech support experiences that I've had with any vendor. You open a ticket online, which is rather straightforward, and you wind up getting an email back from tech support, and they know what they're talking about. They can see into your configurations. With software-as-a-service, that works really well. I would rate them a ten out of ten.
View full review »JB
JohnBarbesin
Advanced Network Support at netagen
The solution's technical support is very good. I rate the technical support a nine out of ten.
PP
Prem Prakash Dhanapathy
Sr Technical/Presales Consultant at a computer software company with 51-200 employees
Technical support has always been number-one when it comes to Broadcom. The support is always good and they are maintaining the MTTR for closing tickets. Everything is being achieved.
View full review »I have not yet encountered a support engineer who doesn’t have outstanding product knowledge and who hasn’t been very effective. They are personable and able to communicate effectively with the customer. Even sometimes you can be the product expert, but if you are not able to hold up with the conversation or communicate with the customer, then you are not going to be particularly successful. Every experience that I have had with them has been outstanding.
View full review »Outstanding. They are always fast to respond to an inquiry.
View full review »I would rate AppNeta technical support very highly: they have always been responsive and effective.
View full review »Technical support is exceptional. They are very available, willing to work with our technicians and engineers and very open to providing training to understand their product more thoroughly.
View full review »We have encountered delays in getting support.
View full review »The packet loss issue was seen as a high priority and the support team very responsive.
AppNeta analysed the issue on our units and some of theirs. They replicated the issue and identified the source. They were then able to roll out a fix as part of their software update. They lent us m30 units as a temporary work around.
View full review »I would rate them a 10/10, they have always been responsive and helped with resolution in a timely manner.
View full review »The technical and administrative support is quick and helpful.
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Customer Service:
I'd rate customer service a 10 out of 10.
Technical Support:I'd rate technical support a 10 out of 10.
View full review »We have never used technical support.
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AppNeta by Broadcom
March 2024
Learn what your peers think about AppNeta by Broadcom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.