They should try and make diagnostics run a bit quicker. When the problem occurs on a network, AppNeta runs automatic diagnostics on the end-to-end path. The path it was testing only to the destination, it now runs the same test to all of the devices and all the intermediate devices. Depending on the number of intermediate devices, it can take several minutes to run. If we're trying to find or diagnose a problem that only lasts two or three minutes, it may be that the diagnostics is still running by the time the problem is cleared. The only thing, which I have also mentioned to AppNeta in the past, is that there should be much faster and much more lightweight diagnostics, which can be completed within 30 seconds or one minute, rather than in 5 to 10 minutes. 

Currently, when we have short-duration problems, we use a different tool, but we only use that different tool for short-duration problems. With AppNeta, as long as the problem exists for more than a few minutes, such as within 10 to 15 minutes, we can normally tell where the problem is. However, most of the problems that we deal with are intermittent. They're very rarely a permanent condition that needs to be addressed. That makes it more difficult to troubleshoot. We would look to see at least two or three events and hope they show the same results to raise our confidence that we've actually found the problem, rather than just a problem.

Today, they look like a more integrated environment. I'd like to see them offer more reach. They have focused on network traffic and infrastructure. However, they need to further explore the Layer 7 space. Instead of integrating with other people, they should expand their interior capabilities. 

Newer users may need more guidance and more help with interpretation in order to properly take advantage of the solution. They may need a better user interface for the Layer 7 space. 

Cloud monitoring could be better. That's one of the biggest pain points for me. I have shared this feedback with them multiple times, but they're limited to some extent. That's one area where I've seen a problem.

Another issue is that in the delivery monitoring, they have some glitches where some devices don't respond well to the packets or data that AppNeta sends across. That's where it shows some false positives. These are two challenges that I have seen so far.

An area of improvement would be to move back towards what AppNeta used to have directly before the Broadcom acquisition. Before it was purchased by Broadcom, back when it was AppNeta, everything online was much better than now. Some of the Broadcom changes have made using what's online less efficient. The biggest thing would be if they could simplify the Broadcom website.

Having to deal with configuring the end devices using a USB stick is a bit cumbersome. It would be nice if there was a better way of handling that.

I think some of the product's documentation has shortcomings and needs improvement. Though the product offers documents and stuff like that, sometimes it doesn't explain how to get to certain parts fully, so I have to open up support tickets. The solution's support team is good at responding to my queries and working with our company.

There is not much that I require from the solution's future releases. The more information that you have on your company's customers' network, the solution will be able to obtain better information, but sometimes you are just a device in the network, and you don't know about a lot of the things that are going on in an environment, making you feel blind in a way.

I would like to see some advanced dashboard features. It could also be integrated with third-party tools. For example, an integration with a reporting solution would be helpful. Out-of-the-box, there are few dashboards or reports. What it does have is useful, but there should be additional dashboards.

My previous answer would have been that they haven't for a number of years made any additions or modifications to the hardware appliances they used to deliver their service. Interestingly enough, just within the last four weeks or so, they’ve come out with a number of new models. I think that that immediately would be the biggest thing that I would have been looking for and anticipating and expecting from them. They in fact have just delivered.

Alerting. We have so many paths in our environment that it is strictly a reactive tool, not proactive. If AppNeta could find a way to tweak alerts so that there is less "noise" that aren't critical or false positives and only the emergency alerts are bubbled up or generate tickets.

Power-over-Ethernet appliances would be nice and possibly, more modular HW appliance evolution would support even more deployment flexibility.

Billing does not have a user friendly format that allows you to break down the billing of sub-companies and be able to see them with what has been spun up, what subscriptions are currently in use, what has been added new that month and to pull that in an easy to read and easy to import format.

Mass Deployment Tools – I would like to see a simple format for importing paths into the system from a CSV for customers so that we can do a full multipath deployment quicker if we have spreadsheets available.

AppNeta by Broadcom needs to add more features to its dashboards. It also needs to work on providing out-of-the-box reports. 

The VMware version doesn’t support video, so we have to ship hardware to remote locations.

So if we have a client with offices in for example Russia or Australia, we have to ship internationally these m22 boxes to these location in order to run a 24 hour video test and then ship them back. There is a Windows software client that can run on a client's laptop but we do not find that reliable enough for these video tests due to the impact the laptop's OS and hardware can have on this.

AppNeta has now got a V30 VMware based appliance which seems like it would allow us an alternative to shipping these devices internationally. However, while they have the core platform built the video add-on is not yet available.

Because of the nature of how AppNeta works in terms of using bursts to depict how a network path performs, it is hard to correlate 24 hour performance 100% accurately. When using reports with clients, it can make it look like the network is fully failing when there could be some high jitter from time to time or something similarly distracting.

Fully Monitoring asymmetrical links is more costly and complex than symmetrical ones. But this is understandable by the functionality.

With Pathview, we are monitoring the estimated capacity of our links. For example, we upgrade an internet link from 10mb/s to 20mb/s and we can use Pathview to confirm that without filling the link with test traffic. Also, we see in the history graph if we had phases with less bandwidth on the link, but this only works with symmetrical links (up and download is the same speed). AppNeta has a solution for asymmetrical (like 20down/5up mb/s) links which is to deploy another sequencer at the remote location and creating a path pair, but this is becoming more expensive and creates administrative overhead, if you have a large number of sites.

It needs more improvements in monitoring of video streaming performance as well as more layers of breakdown in the front end performance.

I would like to see the following improvements in accessibility:

• The ability to see the details concerning incidents and their reasons right on the graph
• The ability to open those events right from the graph
• The ability to see the applications being used at that time

They can improve by configuring the site-to-site tests and setting up alerts.