AppPulse Suite Archived Reviews (More than two years old)

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Consultant
Infrastructure Team Lead at a tech services company with 501-1,000 employees
Nov 22 2017

What is most valuable?

It provides a lot of customer insight, understanding the customer's needs, understanding the customer's issues, and it gives me a more proactive approach to solving a customer problem before it happens. It has many features in one solution… more»

How has it helped my organization?

It increased the customer satisfaction for the usage of my smart apps, and it reduces the number of crashes, proactively, so I know before the issue happens. I do the testing, and during the QA and the pre-production environments.

What needs improvement?

This is a new solution by HP. It's less than two years, we're among the first to implement the solution, so I'm sure that there is a lot of room for enhancement and continuous improvement in the future. They have added a new feature, which… more»

Which solution did I use previously and why did I switch?

We did what we called a benchmark, or survey, and we found this solution fit our needs and requirements, in particular its ability to help in understanding the customers.

What other advice do I have?

Go through the experience I did, and then you will know it yourself. But I recommend it.
Vendor
Consultant
Sep 24 2017

What is most valuable?

We are trying to monetize the customer's user experience to help them define it. In Mexico, we have many customers with a huge development demand for mobile applications. For example, the last case in which we worked was with a retail banking company. They have approximately 20 applications for the… more»

How has it helped my organization?

Customers are seeing the benefits immediately, mainly in the back office. They are able to develop more quickly versions in which users can see the application to correct and monetize it. This is the most important thing of all.

What needs improvement?

It could be better if you had any of the reports that the customers asked from us, for example, punctually. Unfortunately, the reporter is not that practical. Like all solutions, you have to develop special reports.

What other advice do I have?

The application is very practical.
Vendor
IT testing lead at a pharma/biotech company with 5,001-10,000 employees
Jul 21 2017

What is most valuable?

We collect data about the user experience with real life data. This does not come from the testing part, but rather from the user part. We want to be sure that what we have tested and designed is really used as expected by the user. We can… more»

How has it helped my organization?

It really gives us the feedback in order to be sure that we have built and tested apps appropriately. These are the apps that we are releasing to our public domain or internal user.

What needs improvement?

The regulations should be better customized for the kind of data that we cannot send to the SALs environment. Certain things can't be sent to the SALs environment, otherwise we in breach of one of the legal regulations in the FDA. We know… more»

What other advice do I have?

I work in a pharmaceutical environment which is highly regulated. Our corporate users are using applications and software following procedures and guidelines which are predefined, to maintain compliance. However, users using mobile apps… more»

Which other solutions did I evaluate?

We did not evaluate alternatives. We actually purchased the Mobile Center Suite, so this solution's mobile app came with it. In the first mode, we actually demonstrated it to the mobile developers, the guys responsible for mobile management… more»
Consultant
Mexico Operations Manager at Tsoft
Jun 19 2017

What is most valuable?

The thing that I like about AppPulse is that it's easy application to install and an easy application to use to provide information for our customers. They have a different views, some technical for us, and some technical for the customers. We are able to create different dashboards within AppPulse for business information. It's a great tool for different companies as we can create different… more»

How has it helped my organization?

Our business marketing and technical aspects have improved.

What needs improvement?

It needs compatibility for Windows Mobile, because I think AppPulse doesn't have Windows Mobile. I have a wish list for AppPulse, but I can't remember now,. I've spoken to AppPulse about improving the tool, and it needs better reports, better dashboards, and HPE should know that it is a business tool. AppPulse needs to provide business information, not technical information. Nobody cares about… more»
Vendor
Application Development Specialist Lead at a energy/utilities company with 5,001-10,000 employees
Oct 13 2016

What is most valuable?

AppPulse Active allows us to very quickly produce synthetic monitoring for our applications, for some applications we've never been able to monitor before, some older Legacy applications. It gave us a… more»

How has it helped my organization?

We've had a very quick return on our investment as far as being able to monitor applications that we hadn't been able to monitor before, and then able to catch problems that we previously had not been… more»

What needs improvement?

The one that sticks out in my mind is some flexibility to do recurring downtime. Right now you can schedule downtime on a one-off basis. I'd like to be able to schedule application downtime if I know… more»

What's my experience with pricing, setup cost, and licensing?

From my understanding it's relatively cheap. I didn't go through the negotiations of what it cost, but it was a no-brainer from a cost perspective compared to the other tools that we buy as an IT… more»

Which solution did I use previously and why did I switch?

Prior to me being part of the team, I know that IBM tried to create synthetic transactions for our call center application, and they weren't successful at it. What HPE provided was a toolset that… more»

What other advice do I have?

The first thing I would tell you is to do a trial. You can do a free trial, HPE will give them a temporary license and you'll be able to monitor an application for free within minutes. Especially with… more»
Vendor
Director of Information Technology with 1,001-5,000 employees
Oct 13 2016

What is most valuable?

This product has many valuable features. It is very important for us to identify the response time, identify the different operating systems, the brand of the smart phones, and where customers are using them - not only in Mexico, but in different parts of the world. Another feature that is very… more»

What needs improvement?

I think they can improve the feature that identifies the operating systems, the brand of the devices, the response time, geolocalization. Security is also important because we also use Fortify, another HP tool, to identify whether there is any security breach.

Which solution did I use previously and why did I switch?

We were not using any mobile application monitoring solution before. When we deployed our mobile banking application, we didn't know if we were having trouble with specific devices or with specific operating systems, or if the problem was critical or not. Unfortunately, it was not pro-active. We… more»

What other advice do I have?

I think it is important to compare this HPE tool with other tools in the market. Also decide the proper time to implement it. In our case, it was about what was not proactive, unfortunately; what was reactive. I recommend doing that before deploying mobile applications, even more so at this time of… more»
Vendor
Subaddress Production Management at Banco Santander Mexico
Oct 13 2016

What is most valuable?

The application is easy to use, as it is friendly and graphic. I don't have problems.

How has it helped my organization?

We can understand why an application crashes, and this helps us to reduce corruptions in an application and to make it easier for a client.

What needs improvement?

Currently, the information for management teams and technical teams are in the same view, but it would be useful if we could separate these views.

What other advice do I have?

For us it is easy. It is friendly and it has information that is important for the business. The most important is the GUI and interpreting the information is easy to learn. It is the application that helps us fix crashes and improve applications further.
Vendor
Supervisor Infrastructure - IOC at Ameren
Jul 11 2016

What is most valuable?

For me, it was the speed in which we were able to deploy it. We bought AppPulse, and within a week we were able to have it fully integrated with our existing applications and have it monitoring them… more»

How has it helped my organization?

We use AppPulse to look at two of our most important applications. Our contact centers that take calls from our customers, and our website that our customers use to pay bills online, etc. We have a… more»

What needs improvement?

I don't know about future releases, but we're definitely looking at AppPulse Trace. We're probably going to take a hard look at AppPulse Mobile as well. The only other thing that would come to mind is… more»

Which solution did I use previously and why did I switch?

We had some custom in-house built things that weren't part of a centralized monitoring strategy. This was kind of new territory for us. "Greenfield," as we call it, so this is kind of our first foray… more»

What other advice do I have?

The benefits are the ease of integration into OMI, the speed of the deployment, and the quick ROI in value that it adds in a space where we were kind of flying blind before we had it. My advice to a… more»

Which other solutions did I evaluate?

I know there were some other conversations with other vendors, but what we want to do is make sure the support costs stay low, so I always want to be very mindful of how much internal labor I need in… more»
Vendor
CTO at a tech company with 51-200 employees
Dec 31 2015

What is most valuable?

It took me less than 30 minutes to integrate it, with no additional development needed. As a start-up, that’s really important because everyone is doing five jobs. Before AppPulse Mobile, we used… more»

How has it helped my organization?

You can test your app all day long. If you don’t know where to search and on what device, you will lose precious time. We launched the Take It app in France last June, and we had 10,000 active users… more»

What needs improvement?

I would love if AppPulse delivered more details about my users, for example, age and sex. It could split up the users into categories based on how frequently they use my product. Right now, as we have… more»

Which solution did I use previously and why did I switch?

I was using Google Analytics where you have to choose where you put your tags, whereas AppPulse Mobile gives me a bird’s eye view.

What other advice do I have?

It helped me a lot at the very beginning of my community to solve crashes and performance issues at a very critical time for my company.

Which other solutions did I evaluate?

I looked at Crashlytics and a few others, but we went with HP because we were already in the HP Start-Up Program and had a direct contact there who made the process simple.
Idan Harel
Consultant
Managing Director at a tech services company with 51-200 employees
Jul 27 2015

What is most valuable?

* FunDex * Slice and Dice

How has it helped my organization?

It immediately enables us to see all the versions that our customers use, and helps us manage the different ones available. It helps us to figure out the day-to-day usage and preferences of our… more»

What's my experience with pricing, setup cost, and licensing?

The price charged depends on the amount of users.

Which solution did I use previously and why did I switch?

We are also using One4Mobile at the moment.

What other advice do I have?

In order to do a good deployment, do things in small steps and think it through, don’t do it all at once. You need to choose the right app to invest in, and you need to pick your battles. Feel free to… more»

Which other solutions did I evaluate?

I tested other products but HP offers the best bang for the buck.
Omar Sánchez (Mr.Tech)
Consultant
Information Security Advisor, CISO & CIO, Docutek Services at Docutek Services
Jul 14 2015

What is most valuable?

We provide software testing services to third-party organizations with HP AppPulse. You can see the real user experience live. We can see if our users are experiencing low UI performance, stability problems, or high resource consumption on one screen. We had a client with a lot of crashes and we were able to show them how many users were suffering from crashes and which user action was causing the… more»

How has it helped my organization?

To fix a crash we need to know the root cause. The detailed log is sent frequently to the developer to help improve the next version. I've worked with developers before, but since using HP AppPulse, we work together to provide the client with the best validation possible. The service also features FunDex, which is a score related to how enjoyable the application is to use. The score starts at 100… more»

What other advice do I have?

HP has released new versions of Mobile Center, which helps to automate app testing across a variety of real devices. Mobile Center also integrates new versions of LoadRunner, the firm’s load testing software, and Performance Center, which can be used to test app performance. There is also an updated version of StormRunner Load, a cloud-based service that can test with thousands of virtual users… more»
Consultant
Technology Consultant at a tech services company with 501-1,000 employees
Jul 13 2015

What is most valuable?

* FunDex * User-flow screen: so you can see wherever you have been sending the applications. * User Interface was easy. * User response time. * Analytics were useful. * Crash Trail - Easy to understand and you see what there is enough of and have access to all the facts of your users experience.

How has it helped my organization?

The FunDex is a valuable feature for our organization. For example, if I am seeing user-points used by FundEx, and I understand what is missing, so using the FundEx code, I can identify where exactly the problem is and I can fix my application.

What needs improvement?

* Enhanced Reporting * Scheduling report (Email/SMS) * On Premises solution instead SaaS * User name/location tracking * Snapshots * Mobile App for AppPulse * Response time drill down
Vendor
Co Founder and COO at a software R&D company with 51-200 employees
Jun 23 2015

What is most valuable?

With software development you want to use the analytics to drive the development roadmap - with this solution we have that capability. The first thing that really turned me onto AppPulse Mobile was… more»

How has it helped my organization?

We learned within 24 hours that users were spending 43 seconds on the registration page and 53% were leaving before registration. We had not known this for years, and after we stopped development… more»

What needs improvement?

In the next release, I would like to see heat-map tracking. The company we use for web analytics has that so I would like to see that added.

Which solution did I use previously and why did I switch?

We had our own built-in analytics and it was only capturing a small iota of interactions our users were having with our app. We’re a small company so we didn’t know how to capture all the analytics… more»

What other advice do I have?

It has to be a SaaS solution, self-learning, and easy to implement. It should give you suggestions based on the data and tell you where to focus, rather than have the data sitting there requiring you… more»

Which other solutions did I evaluate?

It was a mixed panel, basically the other vendors’ attempts were to have them instrument our tags. That was four to five one-hour sessions, which did not even accomplish what we wanted. It didn’t give… more»
Vendor
CTO at Gulliver Group (Digital Ventures & Investments)
Jun 16 2015

What is most valuable?

We need to be able to measure mobile apps' performance, stability, and resource usage, and focus on the most important issue and then improve them. I think that the valuable features of this product include: * Stability overview with crash… more»

How has it helped my organization?

In order to provide our user with a unique experience, we have committed ourselves to give a fast, reliable, and error-free application that are monitored and updated regularly. A good user experience consists with a fast app launch… more»

What needs improvement?

I would like to see more reporting and analytics. I also want to be able to get notifications when something goes wrong or something unusual occurs.

What other advice do I have?

I would tell someone researching to think about AppPulse mobile because I think that this product has a unique feature which we have found valuable – crash trail. When the user experiences a crash I can see on the web/app the entire flow… more»

Which other solutions did I evaluate?

We looked into New Relic Mobile, but chose AppPulse mobile because of the price. After checking the industry, we have come to a conclusion that AppPulse Mobile fits our needs best.
Consultant
Consultant at a consultancy with 51-200 employees
Jun 10 2015

What is most valuable?

The use of behavior and engagement with your app are two benefits we have gotten from AppPulse mobile. Overall the ease of the user interface has been valuable.

How has it helped my organization?

We gain understanding of how our users use our mobile apps and then we see how we can possibly improve. Its a great tool when I discuss our mobile app with both the… more»

What needs improvement?

There are some things I look forward to – alerts, service level management calculations, API so I can get the data from somewhere else rather than just the website… more»

What's my experience with pricing, setup cost, and licensing?

In my opinion it’s very cheap, but there are also free applications, I still think the pricing is very low.

Which solution did I use previously and why did I switch?

It is quite easy, but we took a long time to set up because of past problems, currently it’s very easy to set up.

What other advice do I have?

Be in contact with HP support – you will get good support. Get the free trial and then you can see the benefits for your self – very fast and easy.

Which other solutions did I evaluate?

We looked at New Relic, Flurry, and Hockey App.

What is AppPulse Suite?

Micro Focus AppPulse Mobile is the first self-service SaaS solution that tracks the real user experience of your mobile apps constantly monitoring performance, stability and resource usage. The tool provides FunDex – a mobile app quality score that provides a top-level view of problems that negatively impact the user experience with recommendations to explore and fix the root cause of each issue.

Also known as
Micro Focus AppPulse Suite, HPE AppPulse Mobile, AppPulse Mobile, AppPulse
AppPulse Suite customers

SpeechTrans, Gulliver Group