Considering the support provided by our ISP, I rate the solution's technical support an eight out of ten.

Their technical support is excellent. One of the biggest things about Arbor is their knowledge. We're usually about a step behind when it comes to their code — that's just engineering caution — so by the time we run into an issue, they have already seen it, most of the time, and are able to fix the issue for us before it becomes a bigger issue. There have been times when they practically contact us about possible patching that we may need, just to circumvent any future problems.

I'm in a position where I've been affiliated with Arbor for such a long time, that I know a lot of their top engineers, and any kind of features that we request are usually fast-tracked.

Arbor's tech support staff knows what it is doing. 

I have never used Arbor's support.

The quality of the technical support provided by Arbor DDoS is premium.

I rate the technical support a nine out of ten.

The support is fine. The ISP team works directly with the Arbor team, so they would have a better idea about that part, but from what I know the support is excellent.

Technical support was knowledgeable and responsive.

Arbor's technical support is very good, we've had no issues with it.

The technical support is very good. We usually get answers right away. We can submit a ticket online or just give them a call and get a quick response.

Arbor technical support is painless. Support requests at any hour are serviced quickly with an engineer that is very familiar with the platform details. The one RMA from hardware failure that I had to process went through immediately for our next business day delivery.

The technical support services are excellent.

Their technical support is really good. They have a nice workflow.

Technical support is really good. ATAC has been good with us. We haven't had any problem contacting them or getting them engaged in our activities. For example, sometimes we need to customize the portal banner. For that, they have been helpful.

The technical support is good.

They have good support. Tickets are resolved efficiently in time with Arbor engineers.

The regional support here in African could improve, such as marketing and account managers.

We received from the customer, who is an operator, all of the technical knowledge needed to support NETSCOUT.

Technical support is very good and responds quickly. If I get any box faults, one phone call gets me to an engineer for troubleshooting. 

I rate support an eight out of ten. 

The technical support of Arbor DDoS is good.

I've used NETSCOUT's technical support a number of times. I would rate it at 8 out of 10.  They are doing well, there is always room for improvement. Their technical knowledge is on point, and their turnaround time is on point.

Technical support is pretty good. Sometimes first-level engineers take too much time, but when they escalate to the engineers they solve our problems. So the first level of support, I am not sure about them, but the other levels are good.

They respond to our tickets.

We use technical support when there is some issue with the box or traffic and we are unable to resolve it. Our interaction with them is good. They check the issues. It usually takes them one or two days to respond. They're knowledgeable and helpful.

The last issue we contacted them on was during implementation. We connected to one of two management ports but it was not working. They told us to change the management port and when we did everything was fine.

Arbor has an engineer in our country and we try to solve our cases or our problems or our new feature configurations with him. Also we are able to do that by contacting tech directly. The guys in our country help us contact the tech team. They also have another contact in the tech team so they can speed up the resolution of our cases by communicating with him.

When issues arise, they're helpful, they're knowledgeable and responsive.

The last ticket we submitted was when one of our appliances went down while we were configuring it one night. They solved it within four or five hours after we opened the case. They sent the solution within that time. The appliance went back up and has continued to work properly.

Technical support is good. They respond swiftly.

They are helpful. Their response time is good. 

I have a lot of experience with the technical support for multiple vendors (HPE, Cisco, Palo Alto Networks, Imperva, etc.) and the Arbor support is really good; usually, they respond with the workaround for your issue.

I really recommend the technical support from Arbor.

The response from Arbor's technical support is good. They respond within two days.

Tech support is very good. On a scale of one to ten, they are a seven to eight. They're very responsive. Compared to most of the vendors, they're pretty good. The quality of the people handling the tickets is high.

We’ve received technical support mainly from Thailand. The guy who supported us was very competent with the products.

My interaction with tech support was really nice. I used to be part of HPE some time ago and I understand how those kinds of companies work. You have to have all the requirements before you make an appointment with the engineers. When we followed up with all the requirements that Arbor needed, the process was very straightforward.

In terms of submitting a ticket, they are responsive and knowledgeable. They are very experienced people.

A seven out of 10, because response times from Arbor TAC are little higher.

An eight out of 10. Very good.

I would rate the technical support a 7/10.

Earlier, the support was great. Now, the support team provides delayed responses.

Tech support is good. They have really good expertise from the appliance point of view.

Technical support is good. They provide quite good support. They have different levels depending on the pockets that you have bought, so you get the relative support. They have a lot of levels for support and good SLAs.

Very Good. The technical support team was there each time we needed them, offering valuable help and advice.