One of the main benefits we've experienced is that Arcon helps us manage all our team's tasks and provides recording capabilities. In addition, we also receive alert messages for the various features we use, which is quite helpful.

Our purpose initially was to have a few critical projects. Not to have password management of all projects. So we started on a smaller scope. Later on, we implemented it across the organization. So now, all technical solutions are being controlled by ARCON. And the main area of improvement here is, we have ease of access. People have password-less access and a need-to-know-basis access whenever they require, when the approvals are in place for access. Previously, all this things were handled manually in the environment. Those we have automated, we have eliminated dependency on any manual intervention.

Everything is in the system. When a person wants to have access, they put in the data, the requirement, the timing, the other technical parameters. The project managers in charge of the infrastructure, they approve it and the access is available to the person who requires it, all the time. 

Equally we are able to monitor it all. It gives us the capability of monitoring it online, rather than going to the persons' desk for the activities being done. We sit in our office and monitor what is happening in the target device, using ARCON. The recordings and other things are available, in case any forensics are required.

It has improved our government compliance score in terms of audits. Auditors used to ask this basic question: Who has done what? We never had an answer because everyone was logging in using a common ID.

The second improvement is the discipline that has developed in the administrators. They definitely want to do things in the right manner and nobody wants to do anything wrong because the recording is going on and everybody knows that they are being watched.

Initially when we started, the function for automatic password change was not available. Also, Windows-based logins were not available. These two features came in later on about four to five years back. These functions have helped improve the product within our organization.

It was much more challenging to support Arabic language and some legacy IE9 supported applications integration. But Professional Services solved the issues very well.

From the administrative point of view, there are cases that I have automated. I used to have to log in to all the servers. Now, it's really simple to work.

For compliance, each change I do, in each of the servers, is clearly recorded. We recently faced an audit and this was an awesome feature. Even our auditor had praise for it saying, "This is really a good feature."

Previously, we had to go through some effort to change the credentials of our devices. The process was subject to human error. For example, if someone missed the schedule, the password would not be changed. For things like managing credentials, some kind of register had to be maintained.

With the Password Vault of ARCON, all these processes are automated. The credentials are changed, as per the schedule. The information is encrypted, kept in our vault, and sent to all the email addresses within the ARCON solution itself.

It has helped us in automating all the work we do. For instance, it helps us in forensic analysis. It helps us find out who has done what; what was done by the user. Also, managing the accounts on the devices has become easier.

It gives us a lot of control functions, which we were lacking in our organization. The privileged users, who are mostly administrators, are configured on the endpoints. We were not previously able to monitor, review, or control this. Therefore, it gives us a lot of comfort in terms of security level. Now, our infrastructure devices and servers are secured and nobody can have unauthorized access to them. Only the authorized users, whom we provide and approve access during any point of time, can access critical devices and mission critical systems. This is the benefit that we receive from this tool.

Whatever my scope was, it was covered by the application.

I recently was having an issue with the Office 365 web browser. Therefore, I reported this problem to the ARCON team, and they brought in developers. They made it compatible with the new browser station of Office 365. 

It has all the features that we require. In this regard I cannot tell you much other than that this solution is good for us, and we have been using it for a long time.

This product has helped us to protect privileged accounts and comply with password policies for privileged accounts. The video logs help us to identify any misuse of privileged accounts.

• It helps in managing privileged access management as well as password management.
• Auto-discovery
• Access control.

Initially, we did not have any record of the production changes, what was been taking place in our infrastructure and environment. To work on this, we got in touch with ARCON. After the implementation, we were able to make changes and record all of the changes, either in the GUI mode or the command mode. This helps us to build on the changes that take place.

Provides a secure way of accessing the critical services in our organization, with a lot of auditing features built in. It really helps in daily system/network administration tasks by logging the changes executed, in a secured and reliable way.

Provides more secure access to servers and also provides audit trails.

It prevents unauthorized authentication changes and improves our security.