ARCON Privileged Access Management Pros and Cons

ARCON Privileged Access Management Pros

HeadOfIn0e84
Head of Information Security & Risk Assurance at a financial services firm with 501-1,000 employees
It gives us a lot of comfort in terms of security level. Our infrastructure devices and servers are secured and nobody can have unauthorized access to them.
The best part of this product is the administrator convenience. The portal is very user-friendly. An administrator can use it very easily.
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Prashant Maldikar
Head IT-Security at a financial services firm with 10,001+ employees
After storing the administrator password in this password vault of the solution, the solution can automatically go and change the password based on the defined frequency with the defined complexity.
It is recording video records for Windows and command-line reports for others, Linux and AIX, of whatever activities being carries by that particular administrator.
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Rajesh Gurikar
Manager, RPA at a financial services firm with 51-200 employees
For compliance, each change I do, in each of the servers, is clearly recorded. We recently faced an audit and this was an awesome feature. Even our auditor had praise for it saying, "This is really a good feature."
The user interface, overall, is really good. If I have some 20 servers in my ID, I can easily see for which servers I have read-only access, for which servers I have prompt-access, and for which servers I have server admin access.
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SystemsEa521
Systems Engineer at a tech services company with 10,001+ employees
Previously, we had to go through some effort to change the credentials of our devices. The process was subject to human error... For things like managing credentials, some kind of register had to be maintained. With the Password Vault of ARCON, all these processes are automated. The credentials are changed, as per the schedule. The information is encrypted, kept in our vault, and sent to all the email addresses within the ARCON solution itself.
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Consulta3e37
Consultant at a financial services firm with 10,001+ employees
With this log available, we can drill down to the activities performed by the people within our kiosk. There is a great feature where in the case of Unix servers, we have our own text-based logs. In the case of Window's server, we cannot create a text-based log, so our kiosk takes the screenshot or picture of the screen when I am working. It does this every three seconds.
The initial setup was very simple. There was only one server we had to setup. We needed to store all the passwords, and a secure database is used.
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Praveen Yadav
Information Security Professional at a energy/utilities company with 10,001+ employees
One important feature is the administrator access, mainly for Windows machines as well as Linux machines. It is important for us because there is accountability associated with each user ID. And the recordings are also helpful.
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Anumod Kaimal
Senior Officer- Information Security
It was very easy for us to move this application and database from on-premise to cloud, as well as configure new things, such as load balancing. The product is very compatible.
Video and audio logs are there for any activities that the privileged admin carries out.
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Chandrakant Wasnik
Chief Manager at a financial services firm with 501-1,000 employees
The entire conversation that is happening between the servers and the client is recorded. It is a good feature if you want to do some analysis, and for investigation.
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Chandrashekar Chettiar
IT and Infosec Professional
The video logs help us to identify any misuse of privileged accounts.
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ARCON Privileged Access Management Cons

ManagerSb0ae
Manager (Systems) at a financial services firm with 10,001+ employees
If you take Microsoft hypervisor - which comes with its own interface, its own web layer, etc. - something like that also requires privileged IDs. As per our institution policy now, everything has to come through ARCON. We have demanded that these kind of advanced features also should be there.
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HeadOfIn0e84
Head of Information Security & Risk Assurance at a financial services firm with 501-1,000 employees
This product is lacking in terms of dashboarding analytics and should have user behavior analytics. It should also have better dashboarding for executive management and security managers, which this product is missing.
Anti-bridging should be built into product.
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Prashant Maldikar
Head IT-Security at a financial services firm with 10,001+ employees
One thing which needs improvement is where it is keeping video logs of Windows Servers, whatever activities are being carried out by the administrator. Because Windows logs are a video, they are unsearchable, so if you need to search for a specific administrator and what he has done on a server, right now you need to go through different video logs of that particular timeframe. I think they are coming up with an additional feature where in it can be indexed and can be searchable.
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Rajesh Gurikar
Manager, RPA at a financial services firm with 51-200 employees
There are no APIs readily available... I'm working on automation for ARCON so that whatever the ARCON administrator is doing will be automated, rather than having to do it manually. For that, I had to spend months to get the API developed myself. Having that handy out of the box, that would really help...
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SystemsEa521
Systems Engineer at a tech services company with 10,001+ employees
Currently, we can manage only the SSH or RDP connections, but there are many more devices that are present, apart from our SSH and RDP. We want all this to be part of the ARCON solution. For the password management, they should increase the pool of supported devices, they should have more connectors.
Currently, along with the upgrade of the ARCON solution, we have to consider the desktops and the endpoints from where the solution will have to be accessed. We have to upgrade those endpoints and desktops as well. So upgrades are not smooth.
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Consulta3e37
Consultant at a financial services firm with 10,001+ employees
The auto-password change feature which was recently added. It is supposed to change the password. However, in some cases, while changing the password, it has caused me to lose to connection due to network-related issues or something similar. What we need to have is a type of log for failure of password change.
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Praveen Yadav
Information Security Professional at a energy/utilities company with 10,001+ employees
It should be browser-agnostic and, frankly, it is working well on Internet Explorer. It should work on popular browsers like Mozilla and Firefox.
I would like to see a "wild card" kind of a feature or something that would enable us to search the video.
It would be helpful to have a "Favorites" list. For example, if I have 100 servers but I only go to 10 servers frequently, a Favorites list would allow me to go through those ten servers only.
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Anumod Kaimal
Senior Officer- Information Security
For the in-house built applications, they need to provide good, solid access through their portal.
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Chandrashekar Chettiar
IT and Infosec Professional
We expect improvement in the dashboards to provide visibility of password compliance status, whenever a password is opened from the vault. Also, flexibility to customize the live dashboard.
We would like to see support for privileged accounts used in web-based systems like Blue Coat Secure Web Gateway, VMware ESXI management tools, etc.
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ITSecuri33e6
IT Security Mananger
They need to support all web browsers. At the moment it only supports Explorer, IE. They have to come up with a solution to support all browsers.
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Find out what your peers are saying about ARCON, CyberArk, Broadcom and others in Privileged Access Management. Updated: February 2020.
398,050 professionals have used our research since 2012.