ARCON Privileged Access Management Reviews

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Real User
Manager (Systems) at a financial services firm with 10,001+ employees
Apr 12 2018

What is most valuable?

Mainly the password vault. So, we have all of our generic IDs, which are present in the infrastructure, we have it securely vaulted. When we want to have access, we use ARCON only to have the access of the target devices or systems.

How has it helped my organization?

Our purpose initially was to have a few critical projects. Not to have password management of all projects. So we started on a smaller scope. Later on, we implemented it across the organization. So now, all technical solutions are being... more»

What needs improvement?

We have the load balancer and we have certain cloud environments. So, if you take Microsoft hypervisor - which comes with its own interface, its own web layer, etc. - something like that also requires privileged IDs. As per our institution... more»
Real User
Head of Information Security & Risk Assurance at a financial services firm with 501-1,000 employees
Jul 02 2018

What is most valuable?

The best part of this product is the administrator convenience. The portal is very user-friendly. An administrator can use it very easily. This is the most important part of any privileged or anti-management solution. If it is not... more»

How has it helped my organization?

It gives us a lot of control functions, which we were lacking in our organization. The privileged users, who are mostly administrators, are configured on the endpoints. We were not previously able to monitor, review, or control this.... more»

What needs improvement?

This product is lacking in terms of dashboarding analytics and should have user behavior analytics. It should also have better dashboarding for executive management and security managers, which this product is missing. Another important... more»
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Real User
Head IT-Security at a financial services firm with 10,001+ employees
Apr 29 2018

What is most valuable?

Provisioning of all administrative access through this solution. The privileged administrators are logging in to the solution using their domain ID and then getting access to the required servers based on their credentials. The administrators do not need to know the actual administrator's password. Otherwise, in an environment if you have N of servers, the... more»

What needs improvement?

One thing which needs improvement is where it is keeping video logs of Windows Servers, whatever activities are being carried out by the administrator. Because Windows logs are a video, they are unsearchable, so if you need to search for a specific administrator and what he has done on a server, right now you need to go through different video logs of that... more»
Real User
Manager, RPA at a financial services firm with 51-200 employees
Jul 15 2018

What is most valuable?

In terms of automation, there are a number of cases, ARCON-related, where we are automating. It could be user-creation or services-creation inside ARCON. There are wonderful features which have really helped me a lot to automate things. Also,... more»

How has it helped my organization?

From the administrative point of view, there are cases that I have automated. I used to have to log in to all the servers. Now, it's really simple to work. For compliance, each change I do, in each of the servers, is clearly recorded. We... more»

What needs improvement?

There are no APIs readily available. There are hundreds of products available on the market. It could be many applications, not just the server gateway. For many applications, by default, we will get the API. Let's say I'm trying to integrate... more»
Real User
Systems Engineer at a tech services company with 10,001+ employees
Sep 13 2018

What is most valuable?

The most valuable features are the password management and the logs that are captured. We use both extensively.

How has it helped my organization?

Previously, we had to go through some effort to change the credentials of our devices. The process was subject to human error. For example, if someone missed the schedule, the password would not be changed. For things like managing... more»

What needs improvement?

Currently, we can manage only the SSH or RDP connections, but there are many more devices that are present, apart from our SSH and RDP. We want all this to be part of the ARCON solution. For the password management, they should increase the... more»
Consultant
Consultant at a financial services firm with 10,001+ employees
Jul 03 2018

What is most valuable?

Once logged into our kiosk, I can go to 10 different servers and everything is logged. We can use this to identify which user is logged in, because the login being using to connect to servers will be a common ID, and that ID will not tell you... more»

How has it helped my organization?

Initially when we started, the function for automatic password change was not available. Also, Windows-based logins were not available. These two features came in later on about four to five years back. These functions have helped improve the... more»

What needs improvement?

The auto-password change feature which was recently added. It is supposed to change the password. However, in some cases, while changing the password, it has caused me to lose to connection due to network-related issues or something similar.... more»
Real User
Information Security Professional at a energy/utilities company with 10,001+ employees
Aug 23 2018

What is most valuable?

One important feature is the administrator access, mainly for Windows machines as well as Linux machines. It is important for us because there is accountability associated with each user ID. And the recordings are also helpful.

How has it helped my organization?

It has improved our government compliance score in terms of audits. Auditors used to ask this basic question: Who has done what? We never had an answer because everyone was logging in using a common ID. The second improvement is the... more»

What needs improvement?

There are a few improvements that could be made. One is that it should be browser-agnostic and, frankly, it is working well on Internet Explorer. It should work on popular browsers like Mozilla and Firefox. Also, I would like to see a "wild... more»
Real User
IT Infrastructure Management at a financial services firm with 51-200 employees
Jul 01 2018

What is most valuable?

Because we are a financial institution, the compliance aspect is the most important for us. Using this ARCON product, we are able to leverage the compliance and auditing to meet the regulatory information and share it when we are required to.

How has it helped my organization?

Initially, we did not have any record of the production changes, what was been taking place in our infrastructure and environment. To work on this, we got in touch with ARCON. After the implementation, we were able to make changes and record... more»

What needs improvement?

The product is good but a lot of things can be changed, the way the system has been designed. All the access levels have currently been provisioned so a little more effort could be put into it to have a more friendly environment and user... more»
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What is ARCON Privileged Access Management?

ARCON PAM is a full blown Privileged Access Management solution. It has a robust password vaulting technology that comes with AES- 256 Database encryption. Dual Factor Authentication, 4Eye Authentication functionalities and Granular Access Control enables an enterprise to block any unauthorized access attempt to critical information assets. All access is based on “Need to know” and “Need to do” basis. It has the largest connector stack. Its Single Sign On enables seamless access to a host of devices with just a single click. The Solution enables an enterprise to monitor and analyze advanced threats in a real time. It has the best-in-class real-time threat analytics. It provides comprehensive audit trails and session recordings to ensure that all activities are tracked and these logs are encrypted and separately stored creating a legal hold. Further, it has a highly scalable architecture that easily integrates with Third Party SIEM Solutions. It also supports cloud environment. ARCON PAM is full-functionality solution at the most optimum pricing. More than 250 global enterprises spanning wide-ranging industries such as Banking, Financial Services and Insurance (BFSI), Government Organizations, Media, Health Care, and Fintech have deployed ARCON PAM as of today. While the company continues to be a leader in India and the Middle East, it has gained a solid traction in Africa and APAC market thanks to its well-distributed global channel network and strong industry reputation it enjoys in the cyber security domain.
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