Arcserve UDP Reviews

Arcserve UDP is the #40 ranked solution of our top Backup and Recovery Software tools. It's rated 3.7 out of 5 stars, and is most commonly compared to Veeam Backup & Replication - Arcserve UDP vs Veeam Backup & Replication

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LeanderVan Gorsel
Reseller
Owner and ICT professional at InventX BV
Aug 08 2019

What is most valuable?

The data protection functionality is the most valuable feature of this solution.

What needs improvement?

It should be easier to switch between backup locations. We have multiple data storage locations and sometimes one of those storages need to be replaced. It would be nice if they made it easier to reconfigure the backup configuration. I would like to see an integrated solution from Arcseve to… more »

What's my experience with pricing, setup cost, and licensing?

We only have the maintenance of three standard UDP licenses. Each license is 50 Euro. There are some additional costs for the storage and software but it has nothing to do with the UDP.

What other advice do I have?

I would rate it an eight out of ten. Think better of the configuration before shutting off the whole backup environment because when it's running for a couple of months or years it's difficult to change the data storage location and configuration. It would be nice to have more of a whitepaper from… more »
Presalesman67
Reseller
Manager, Pre-sales - Technical Consultant at a tech services company with 501-1,000 employees
Aug 14 2019

What is most valuable?

The most valuable features are the replication to the cloud and the deduplication. The encryption and password protection options are very good.

What needs improvement?

Taking a snapshot level backup with this solution is very slow compared to other products. The speed of this needs to be improved. In the most recent version of premium plus the replication has been removed, and it should re-added to the… more »

What's my experience with pricing, setup cost, and licensing?

Normally our customers purchase the premium plus license, rather than the standard one, which provides more options.

Which solution did I use previously and why did I switch?

We used to provide Veeam Backup, as well as Acronis. The pricing for continuous replication is higher than for this solution.

What other advice do I have?

This is a good solution because it offers multiple hybrid options. The same product can support local backup, cloud backup, and backup a server to the cloud as well. It is a complete portfolio available in a single product. When comparing… more »
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Tsfaniya Chariker
Real User
Systems Administrator at a manufacturing company with 201-500 employees
Aug 10 2019

What is most valuable?

The backup is the most valuable feature. It also makes storage very easy.

How has it helped my organization?

It's more the convenience of the solution than an overall improvement to our organization. I can restore online and check that it is working alright as well.

What needs improvement?

The only problem with the solution is that when I change the drive capacity, it has to do a full backup. It's a problem when I have five servers to backup. When I only want to change the size of the… more »

What's my experience with pricing, setup cost, and licensing?

The licensing we have is a yearly contract. I don't think there are costs beyond the standard licensing fee.

Which solution did I use previously and why did I switch?

Previously, we used NetVault. It didn't have all of the solutions we needed for the VM, so we switched.

What other advice do I have?

I am using the on-premises version of the solution. I like the solution; it's working well for us. I would rate it eight out of ten.
Tsfaniya Chariker
Real User
Systems Administrator at a manufacturing company with 201-500 employees
Nov 06 2018

What is most valuable?

The most valuable features of this solution are that I can by just one click, copy and paste anything that I would want. I do not have to restore the whole virtual machine. I can just right-click, open it in Arcserve view, and copy anything I want to add to the production. This is very easy and… more »

What needs improvement?

Every time I change the disc, I have to do a full backup. But, we were serviced for this, and it appears to not be doing this anymore.

What's my experience with pricing, setup cost, and licensing?

I do not work with the pricing or licensing issue of the solution for our organization.

What other advice do I have?

Before choosing a solution, I always consider the stability and whether it is doing the work and restoring that it is supposed to do.
Real User
IT Manager at a construction company with 1,001-5,000 employees
Jul 17 2020

What is most valuable?

The most valuable feature is the duplication.

What needs improvement?

Customer service and support need to be improved. Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue. We have also had trouble with the tape sorter. We have complaints about the simplicity of this product. They have the… more »

What's my experience with pricing, setup cost, and licensing?

The price of this product is high and it should be lower.

What other advice do I have?

I would rate this solution a six out of ten.

What is Arcserve UDP?

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.
Arcserve UDP customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

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